ClockTower Technologies Limited designs, develops, deploys and maintains software solutions web and mobile applications, enterprise systems, intranets and digital marketplaces. We partner with businesses, institutions and entrepreneurs to build platforms that work in the real world.
We are recruiting to fill the position below:
Job Position: Technical Product & Operations Officer
Job Location: Lagos
Employment Type: Full-time
Work mode: Hybrid
- ClockTower Technologies Limited is recruiting a Technical Product & Operations Officer to contribute directly to software development, product quality, and day-to-day technical operations across the Company’s digital products and services.
- Reporting to the Business Development Lead / Acting COO, the role combines technical operations, software development coordination, quality assurance, platform monitoring, customer support, documentation, training, and vendor collaboration.
- The ideal candidate is technically inclined, highly organized, user-focused, and able to work independently with minimal supervision. Responsibilities may extend to additional Company products as they are introduced.
- Participate directly in software development activities, including requirements refinement, implementation tasks within assigned competence, integration work, issue resolution, testing, and releases.
- Monitor platforms availability, hosting, backups, logs, storage, security certificates, system alerts, and third-party services; coordinate resolution to support the Company’s 99.99% uptime target.
- Perform functional, regression, user-acceptance, and post-release testing across web and mobile products; document, prioritize, track, and verify fixes.
- Provide first-line technical and product support to customers, service providers, and internal staff; investigate incidents and coordinate escalations.
- Maintain user manuals, onboarding guides, troubleshooting resources, release notes, and training materials for assigned products.
- Train staff and platform users, support account and access administration, and use recurring issues and feedback to recommend product improvements.
- Support API and third-party integrations, payment status and reconciliation workflows, OTP/email/SMS services, technical reporting, and operational controls.
- Coordinate technical requirements and delivery with internal teams and external developers and support the deployment and ongoing operation of other Company products as assigned.
- Manage designated company social media accounts for routine publishing, access administration, platform updates, and appropriate escalation of customer inquiries.
Required Qualifications & Skills
- University Degree or equivalent relevant qualification, preferably in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
- 3-4 years of relevant experience in software development, technical product operations, QA/testing, web/mobile platforms, customer success, IT operations, or a similar role.
- Working knowledge of web/mobile applications, hosting or servers, APIs, databases, cloud/VPS environments, and software testing; ability to reproduce and document technical issues clearly.
- Strong troubleshooting, communication, documentation, training, organization, and customer-service skills, with the ability to explain technical matters to non-technical users.
- Organized and able to manage tasks independently, collaborate with external vendors, and support multiple products; must reside in Lagos.
Salary
N4,000,000 - N5,500,000 Annual Gross (Final placement based on experience, qualifications, and demonstrated capability).
Method of Application
Interested and qualified candidates should send their Cover Letter, CV/resume, and a brief account of software development, technical operations, testing, or web/mobile platform work, including your direct contributions with measurable results achieved to: hr@clocktowertechnologies.ng using the Job Position as the subject of the email.