Are you someone who enjoys solving technical problems, keeping operations running smoothly and taking ownership of client queries? We are looking for a proactive and technically minded individual to oversee technical support, fleet systems administration and client service within a technology-driven environment.
The ideal candidate will combine strong problem-solving abilities, operational efficiency and excellent communication skills. While experience in networking, CCTV and telematics would be advantageous.
Key Responsibilities
Troubleshoot networking, connectivity and communication issues affecting tracking devices, cameras and related equipment.
Provide technical support for IP and analogue CCTV systems, MDVR equipment and vehicle monitoring solutions.
Assist with the integration and troubleshooting of vehicle peripherals, including fuel probes, panic buttons and door sensors.
Manage and maintain telematics back-office systems, fleet databases and associated technical records.
Monitor the status, licensing and reporting accuracy of installed units to ensure data integrity and reliable system performance.
Oversee technical documentation, including installation sign-off sheets, fitment certificates and warranty claims.
Coordinate technical queries and guide technicians remotely when troubleshooting installations and equipment faults.
Manage client relationships by responding to technical enquiries, explaining solutions clearly and ensuring queries are resolved within agreed service-level timeframes.
Take ownership of outstanding issues, prioritise urgent technical faults and follow through until resolution.
Identify operational challenges, take initiative and contribute to improving processes, service delivery and team performance.
Minimum Requirements
Relevant experience in technical support, IT, networking, telematics, fleet operations, technical management or a similar environment.
Good computer literacy and the ability to work confidently with digital systems, databases and administrative platforms.
Strong troubleshooting, analytical and problem-solving abilities.
Good written and verbal communication skills, with the ability to explain technical information to non-technical clients.
Strong organisational skills and attention to detail, particularly when managing records, system information and client queries.
Demonstrated leadership, initiative and the ability to work independently while contributing effectively to a team.
Advantageous Experience
Hands-on experience with IP and analogue CCTV systems, mobile digital video recorders (MDVR) and vehicle camera solutions.
Knowledge of IP addressing, DNS, VLANs, APNs and network connectivity troubleshooting.
Experience with telematics platforms, vehicle tracking systems or fleet administration.
Familiarity with fuel probes, panic buttons, door sensors and other vehicle monitoring peripherals.
Experience managing service-level agreements, technical client support and urgent fault resolution.
Previous experience as an Operations Manager, General Manager, Technical Manager, Technical Support Manager or in a comparable leadership role.
Skills and Competencies
Strong leadership and decision-making abilities.
A proactive, hands-on approach with a focus on getting things done.
Excellent client service and relationship management skills.
Ability to manage competing priorities and meet deadlines.
Strong attention to detail and commitment to data accuracy.
Adaptability and willingness to learn new technologies and systems.
A professional, solutions-driven approach to technical and operational challenges.