What you'll be doing

We're looking for a Technical Business Analyst who enjoys solving problems and turning complexity into simple, practical solutions.
You'll work closely with business stakeholders, product teams and engineers to unpack requirements and help shape solutions. We're looking for someone who is naturally curious, comfortable getting into the detail and willing to probe, challenge and understand rather than simply document what they're told. You'll work across different products and domains, so being able to connect the dots and make sense of complex information is key.

Day to day

Work closely with business, UX and technical teams, and run workshops to understand needs, current processes and pain points
Design future-state processes and system flows, showing how they connect across teams and platforms
Write technical requirements and specifications, including integration, API and data requirements
Turn requirements into user stories with clear acceptance criteria
Work with engineers and architects to assess solution options and their impact across systems
Map data flows and define data needs, including source-to-target mappings where required
Work with the Product Owner to refine and prioritise the backlog
Support testing (SIT and UAT) and make sure what's delivered meets both business and technical requirements

What you'll bring

A degree in an IT-related field, Industrial Engineering or Business
A relevant tertiary qualification in Business Analysis
5+ years' Business Analysis experience, ideally in a tech environment
Strong analytical and problem-solving skills
A natural curiosity and willingness to ask the right questions
Ability to translate business needs into clear technical requirements and specifications
An understanding of APIs, microservices and system integrations
Strong facilitation skills, and confidence engaging both business and technical stakeholders
Ability to work across multiple teams and complex solutions
Clear credit and Criminal record

It would be great if you also have

Experience within payments, fintech, card acceptance or acquiring
Experience with merchants, SMEs or the informal market
Business Analysis certification
Experience with AWS or knowledge of technologies such as Postgres, Java or Kafka
Exposure to data, databases, SQL or scripting

Technical Business Analyst

Key skills