Team Lead, Protocol At First Bank

DUTIES & RESPONSIBILITIES

• Supervise and coordinate all protocol activities including domestic and international travel arrangements
• Oversee visa processing, passport management, and related travel documentation for Executives and staff
• Ensure provision of airport courtesies and seamless travel experience for Management and key stakeholders
• Validate completeness and accuracy of documentation submitted to embassies and regulatory bodies
• Maintain and strengthen relationships with embassies, immigration, customs, airlines, and other government agencies
• Liaise with internal stakeholders (CEO's Office, Company Secretariat, Business Units) to align protocol services with business needs
• Engage with external service providers (hotels, airlines, logistics partners) to negotiate favorable terms and service levels
• Supervise Protocol Officers and support staff, assigning roles and monitoring performance
• Provide guidance and coaching to ensure high service standards
• Recommend training and development interventions for team members
• Provide advisory support to Executives and staff on travel requirements, policies, and best route options
• Coordinate end-to-end travel planning including itineraries, accommodations, and logistics
• Ensure strict compliance with the Bank's Travel Policy and operational guidelines
• Monitor travel-related costs and ensure cost-effective service delivery
• Support the Unit Head in identifying cost-saving initiatives without compromising service quality
• Track service performance levels and implement improvements where required
• Support planning and execution of corporate events requiring protocol services
• Coordinate logistics and protocol arrangements for official visits and high-profile engagements
• Ensure adherence to operational risk guidelines relating to travel and staff movement
• Monitor compliance with internal policies and regulatory requirements
• Maintain proper documentation and audit trails for all protocol activities

Education

• First degree in any discipline
• Relevant certifications in travel management, logistics, or protocol (advantage)

Experience

• Minimum of 5 - 7 years relevant experience in protocol, travel management, or logistics supervisory experience is required
• Relevant certifications in travel management, logistics, or protocol (advantage)