The Team Lead, IT Support & Application is responsible for leading the end-to-end operational efficiency, reliability, and security of the organization's on-premises infrastructure, applications, and end-user technologies.
The role ensures the seamless functioning of datacenter operations, virtualization platforms, cloud services, cybersecurity controls, DevOps/MLOps workflows, and service support systems, all in alignment with organizational strategic goals and compliance standards.
Key Responsibilities
Lead the design, deployment, optimization, and maintenance of Layer3's on-premises infrastructure.
Implement and manage the Proxmox VE virtualization environment, including clustering, workload migrations, VM lifecycle, and enterprise backups via PBS.
Administer Microsoft 365 services: SharePoint, Exchange Online, Purview, Admin Center, OneDrive, and Teams.
Drive organization-wide VAPT remediation and security hardening across infrastructure and applications.
As the custodian of all organizations Applications, the incumbent will be responsible for deploying SentinelOne, BitLocker, Cloudflare WAF, other endpoint security controls and applications.
Coordinate and manage the software development for both DevOp and MLOps programs for the organization.
Support backend engineering for Layer3Pay, mobile API integrations, and SMS automation systems.
Lead the implementation and enhancement of Zabbix, Wazuh, Prometheus, Grafana, and SNMP templates for system monitoring and accountability.
Develop custom monitoring templates promote monitoring system usability and contextualization.
Oversee centralized IT support operations using a SharePoint-based ticketing system, ensuring SLA compliance and workflow automation.
Lead intra-unit service desk optimization, escalation workflows, asset inventory modernization, and hardware lifecycle management for Application and ITSupport services and products.
Train and mentor engineers in virtualization, Proxmox, Python, Power BI, networking, and engineering best practices.
Participate in corporate committees including Risk Assessment, Project Steering Committee, and R&D initiatives.
Requirements
Experience: Minimum of 5 years of relevant experience in IT Support & Applications or a related role.
Technical Skills: Proficiency in Windows, macOS, and Linux Operating Systems; knowledge of network protocols and configurations.
Relevant certifications (e.g., ITIL, Vmware, Comptia, MSCDBA etc) are a plus.
Experience in designing, developing, and managing cloud-based infrastructure and applications.
Technical Skills:
Infrastructure & Virtualization Architecture
SAN/NAS Storage Engineering
PowerBI, Python, PowerApps and SharePoint Site
Cloud Services (O365, Azure or AWS, Linux VMs,)
Cybersecurity Hardening & Endpoint Protection
ITSM, SLA Management & Service Desk Operations
Backup / DR / BCP Engineering
Application Support (Odoo, QuickBooks, Custom Apps)