Lead, supervise, coach, and motivate a team of Telesales team to consistently achieve and exceed their monthly lending targets.
Drive a minimum 100% team target achievement through effective performance management, sales planning, monitoring, and coaching.
Develop and implement strategies to increase loan applications, conversions, and quality disbursements while maintaining appropriate credit and KYC standards.
Identify, develop, and maintain new lending channels, platforms, partnerships, and customer acquisition avenues capable of generating sustainable consumer lending volumes.
Build and manage a robust lead-generation pipeline, ensuring sufficient quality leads are continuously made available to Telesales team members for conversion and disbursement.
Monitor individual and team performance using key metrics including leads generated, conversion rates, applications, approvals, disbursements, repayment performance, and portfolio quality.
Train and continuously develop Telesales team members on product knowledge, sales techniques, customer engagement, KYC/credit requirements, approved processes, and compliance standards.
Oversee the onboarding of new team members and ensure full integration into the team
Establish structured sales routines, call monitoring, coaching sessions, and performance reviews to improve productivity and conversion rates.
Work closely with Credit, Operations, Risk, IT, and Business Development teams to manage process bottlenecks and improve lending turnaround time.
Ensure that sales activities are aligned with the Bank's credit policy, responsible lending principles, customer protection requirements, and approved lending processes.
Analyse portfolio and sales performance to identify opportunities, weaknesses, and corrective actions.
Take ownership of team performance and ensure underperforming officers receive timely coaching, support, and performance interventions.
Develop innovative strategies to expand the Bank's consumer lending portfolio while maintaining sustainable portfolio quality.
Requirements
Bachelor's degree in Finance, Economics, Business Administration, Accounting, or a related discipline.
Minimum 3 - 5 years' experience in consumer lending, telesales, digital lending, banking, microfinance, fintech, or a related financial services environment, with proven team leadership experience.
Demonstrated ability to build and lead high-performing telesales teams.
Strong understanding of consumer lending, loan origination, customer acquisition, KYC, credit processes, and portfolio management.
Proven track record of achieving or exceeding sales and disbursement targets.
Strong lead-generation, business development, partnership, and customer acquisition skills.
Excellent communication, coaching, negotiation, analytical, and people-management skills.
Ability to work in a target-driven and performance-oriented environment.
Strong understanding of credit risk and the ability to balance loan growth with portfolio quality.