Takaful Administration Assistant - Kzn

MAIN FUNCTIONS OF THE JOB

Policy Administration

• Captures the Takaful policy applications, renewals, and amendments accurately and efficiently to ensure service level agreements (SLAs) are met.
• Verifies and validates policy documentation to ensure compliance with regulatory and internal standards.
• Maintains up-to-date policy records in the system, ensuring data integrity and confidentiality.
• Ensures that clients are onboarded on the iMAL system.
• Follows up on FICA requirements if applicable.
• Follows up with the client on outstanding information and pending quotations.

Broker Support

• Assists Regional Brokers with queries related to policy applications, documentation requirements, and Takaful product details, ensuring prompt and effective responses.
• Coordinates with Regional brokers to collect and verify client information, ensuring all required documentation is complete and compliant.
• Provides any administration support to the National Manager, Operations Supervisor and Brokers as and when required.
• Contacts clients in the absence of the Broker and/or Manager, not in an advisory capacity.

Claims Processing and Resolution

• Supports the claims team in managing the claims process by collecting necessary documents, verifying details, and communicating updates to brokers.
• Follows up on pending claims, ensuring they are processed within stipulated timelines and that any discrepancies are resolved promptly.

Compliance and Reporting

• Ensures that all Takaful processes and documentation comply with the regulatory requirements and the bank's internal policies.
• Prepares and submits regular reports on policy administration, broker support activities, and compliance metrics to the Takaful Operations Supervisor.
• Identifies areas for process improvement to enhance efficiency and compliance.

Requirements

Qualifications:

• A diploma or bachelor's degree in Business Administration, Insurance, or a related field.
• Certification in Islamic finance or Takaful will be an added advantage.

Experience:

• Minimum of 2-3 years of experience in an insurance or Takaful administration role would be an advantage.
• Experience in a customer-facing or broker support capacity is preferred.