Based in the Eastern Cape Region to further strengthen our local sales team team, we are currently seeking a:
TECHNICAL ADVISOR SENIOR - (Eastern Cape, South Africa
Reporting directly to the CTS Manager, the successful candidate for this key function will be responsible for:
- Deliver expert technical support and innovative product solutions aligned with customer needs and market trends
- Drive business growth and customer satisfaction through high-quality demonstrations, training, and finished product development.
- Translate product strategy into practical applications that enhance customer performance and differentiate the business.
Technical Expertise & Product Development
- Execute advanced technical tasks independently
- Apply deep knowledge of ingredients, process, and equipment
- Develop innovative, high-quality finished goods aligned with trends
- Ensure compliance with quality and food safety standards
- Contribute to product development and improvements
- participate in regional/global technical networks
Customer Engagement & Demonstrations
- Deliver tailored demonstrations aligned with customer needs
- Clearly communicate product benefits and applications
- Build strong, solution-driven customer relationships
- Lead engagements with key/strategic customers
- Influence customer decisions through storytelling and expertise
- Document customer interactions and insights
Training & Knowledge sharing
- Deliver training to customers and internal teams
- Share best practices, recipes, and technical knowledge
- Act as subject matter experts in key technologies
- Support development of junior team members
- Contribute to training materials and knowledge systems
Innovation Centre Management
- Maintain Innovation Centre standards using 5S principles
- Ensure effiecient, high-quality demonstrations
- Support continuos improvement of tools and processes
- Collabrate with equipment partners to maintain technology standards
- Track and contribute to KPI data
Collaboration & Business Support
- Work closely with Sales, Markerting, and R&D
- Support events, product launches, and customer opportunities
- Contribute technical input to product development and positioning
- Identify trends and develop future product concepts
- Grade 12 (Matric)
- Driver's License
- Sleep away from home
- Minimum of 8 years as a baker and confectioner, of which at least 3 years was in a supervisory role (managerial role advantageous); B2B is an advantage; food sector (FMCG market) is an advantage; must have worked as a Technical Advisor - Junior within the Company for at least one year; knowledge of Chipkins Puratos products and customers thereof
- Computer literacy: MS Office suite (Outlook, PowerPoint, Excel, Word)
- Good communication skills - English is a prerequisite - ability to read and write; additional language(s) an advantage.
- Good administrative Skills & Attention to details
- Over and above normal working hours, occasional overtime is required
- The ability to work under pressure and to meet deadlines.
- An ability to work individually and as part of a team.
- Self-motivated and independent
- Good communication and interpersonal skills.
- Proficient in MS Office Suite (Word, PowerPoint, and Excel) skills.
- Knowledge of Computer packages/Technology to capture and enhance delivery of training or communication material.
- Collaborating Effectively: ability to think and act as one team in a spirit of trust and respect. Being open to different ideas. Building formal and informal relationship networks.
- Communicating Effectively: Developing and delivering communications in diverse modes that generate
- Driving performances: results-driven, persistent, planning & prioritizing, solving problems
- Training\facilitating effectively: facilitation skills, flexible, strong presentation skills, grounded, openness, persistent.
- Improving continuously: adapts flexibly to changes, open to learn from feedback
- Managing customer needs: understanding customer environment, builds and maintains relationship of customers, implement most suitable solutions that meet customer expectations.