Gather and document business requirements, process flows and functional specifications.
Validate requirements and translate approved needs into clear work items and acceptance criteria.
Perform limited functional data analysis, mapping, validation and documentation.
Support ERP and business system implementations, configuration, UAT and go-live activities.
Coordinate testing, defect tracking, release support and user documentation.
Monitor system health, support improvements and assist with business continuity testing.
Manage helpdesk support and provide first- and second-line application support.
Support software installation, upgrades, version control and licence records.
Drive rollout and adoption of ERP and Microsoft 365 tools through user support and training.
Support security controls, user access management and audit follow-up.
QUALIFICATIONS & EXPERIENCE
KEY COMPETENCIES
Strong requirements gathering, business writing and communication skills.
Working knowledge of ERP/business applications and Microsoft 365 tools.
Basic SQL knowledge for querying and reporting.
Strong analytical skills, accuracy and disciplined documentation.
Sound judgement on security, access control and confidentiality.
Ability to manage priorities, meet service levels and work independently.
Professional teamwork, problem solving and continuous learning mindset.
Bachelor's Degree with relevant professional certification in Computer Science, Information Technology, Computer Information Systems, Business Information Systems or a related field.
Minimum 1-2 years' experience in application support, systems analysis or ERP end-user support.
Exposure to ERP environments, user acceptance testing and helpdesk operations is an added advantage.
Knowledge of Microsoft 365 tools; basic SQL for querying and reporting is desirable.