Key Responsibilities: Proactively monitor servers, infrastructure, and critical systems to identify outages, performance issues, and potential risks. Conduct initial incident investigations, diagnose root causes, and escalate complex issues when required. Respond to infrastructure alerts, incidents, and service interruptions in a timely manner. Manage and track incidents through to resolution, ensuring clear communication and proper documentation. Support the administration, maintenance, and optimization of server and hosting environments. Diagnose and resolve hardware, software, and operating system issues to minimize downtime. Collaborate with internal teams to maintain infrastructure security and compliance standards. Provide technical guidance and support to service desk teams on infrastructure-related customer issues. Maintain accurate records of infrastructure assets, configurations, and system inventory. Contribute to continuous improvement initiatives aimed at enhancing system reliability, performance, and operational efficiency. Job Experience and skill required 3 - 5 years experience in a similar role Relevant IT qualification, certification or equivalent practical experience. Experience in Linux operation systems, Windows Server environment, TCP/IP Networking, DNS, HTTP, FTP, mail service. Extensive experience in Server and Infrastructure monitoring. Hardware and Software Troubleshooting and Backup and recovery Apply now! For more IT jobs, please visit /> I also specialise in recruiting in the following: Software Development Data Engineer Data Analyst Infrastructure Architecture Data & Analytics: Data Scientists, Data Analysts (Python, R, SQL, Machine Learning) AI & Machine Learning: ML Ops, NLP, Predictive Modelling Data Scientists ... and more! If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. For more information contact: Monica de Wet Senior Recruitment Consultant