Surveillance Operator At Ikeja Electricity Distribution Company

Role Purpose

• Responsible for overseeing the daily operations of the Physical Security Operations Center (P SOC), including monitoring security events, analyzing incidents, and responding to threats, and guiding the team in maintaining a robust 24/7 security posture.
• Proactively seeking opportunities to improving P-SOC processes, performance, and effectiveness.

Role Accountabilities

Supervisory and Operational:

• Ensuring the P-SOC is compliant with relevant security standards and regulations.
• Developing P-SOC performance management tools.
• Monitoring and Analyzing Video Surveillance and Telemetry Fields.
• Identifying potential threats, vulnerabilities, and attack vectors, and developing use cases for security monitoring. Coordinating security data's collation and analysis from a range of internal and external sources and produce formal security updates.
• Working with other security teams to ensure effective communication and collaboration.
• Developing regular metrics, dashboards and reports for P-SOC operations for various stakeholders as approved by Enterprise Security Manager or the CSO.
• Ensuring compliance to SLA and process adherence to achieve operational objectives.
• Providing security context analysis and daily security updates and rapidly communicate relevant security information, analysis and recommendations to the security management.
• Working with other security teams to ensure effective communication and collaboration.
• Developing and maintaining performance metrics to track P-SOC effectiveness and identify areas for improvement.
• Continuously monitoring security events and systems for anomalies and suspicious activity.
• Providing clerical and administrative supports for security operations.
• Scheduling meetings and coordinating appointments.
• Providing firsthand equipment preventive and corrective maintenance.
• Performing threat management & threat modelling, identify threat vectors and develop use cases for security monitoring.
• Effective communication and escalation during incident response.
• Actively searching for and identifying potential threats and vulnerabilities within the security architecture.
• Performing all security administrative functions.
• Any other roles as designated by the ESM/CSO.

Financial:

• Ensuring physical security systems are functioning correctly and are fit for purpose, troubleshooting and organizing for corrective action while at the same time mitigating against any risk to the facility.
• Effectively manage and control the security resources and operational logistics.
• Reviewing and processing of all 3rd contract monthly invoices for accountability.

Team Training and Development:

• Leadership, mentorship and performance management for direct reports.
• Working closely and maintain a positive working relationship with internal teams and outsourced partners in the remediation actions of incidents within SLA.
• Assisting security manager to provide in-depth security inductions for new staff upon arrival and additional briefings for all staff upon major shifts in the security context.

Health and Safety

• Work safely and take responsibility for keeping self and colleagues free from harm.
• Report all incidents and hazards promptly.
• Inform, train and equip security personnel to carry out their work safely.
• Ensure prompt and accurate reporting and investigation of all workplace incidents and injuries.
• Assess all hazards promptly and ensure they are managed.

Requirements

• Bachelor's Degree or its equivalent in science or security related discipline.
• Relevant Professional security certification -Added advantage
• Minimum of three (3) years relevant experience.

Skills Compentencies:

Technical Competencies

• Good knowledge and understanding of security systems and management.
• Ability to pay attention to details and to anticipate security issues from nuances within and outside the business.
• Technical Security competency.
• Emotional maturity to understand impact and sensitivity of security issues.
• Possess good communication, interpersonal and networking skills.
• Strong analytical and problem-solving skills.
• Display good supervisory, coaching, and mentoring skills.
• Exhibit proficiency in the use of MS Office tools.

Behavioral Competencies:

• Customer Centricity: Demonstrates responsiveness to the security needs of internal stakeholders by providing timely, accurate and relevant security information, support and recommendations.
• Risk Management: Identifies, assesses and proactively addresses security threats, vulnerabilities and operational risks to protect people, assets and business operations.
• People Leadership: Provides direction, coaching and support to security personnel, promotes accountability and collaboration, and enables theteam to achieve operational and security objectives.
• Entrepreneurship: Takes initiative to improve P-SOC processes, strengthen security effectiveness and identify opportunities to optimise resources, systems and operational outcomes.
• Organizational Learning: Continuously builds and shares security knowledge, learns from incidents and emerging threats, and uses insights to strengthen security practices and team capability.
• Change Management: Adapts to evolving security threats, technologies, processes and operational requirements while supporting the effective implementation of security improvements.