THE ROLE You'll support customers across multiple platforms, troubleshooting routers, switches, firewalls, wireless and voice systems. You'll dig in, find the fault and fix it fast. Level 2 engineers will also take on more complex escalations and drive them to resolution. WHAT YOU'LL DO Diagnose and resolve network, voice and connectivity issues Analyse traffic and performance to spot bottlenecks and improvements Configure devices, run upgrades and keep things secure Log tickets and build knowledge base articles Work with clients and internal teams to find solutions Join the on-call rotation and travel to client sites occasionally WHAT YOU BRING Networking know-how (routing, switching, VLANs, firewalls, VPNs; BGP and OSPF for L2) Exposure to VoIP, SIP and unified communications Familiarity with vendors like Cisco, Juniper, Avaya or Microsoft Sharp analytical skills and a genuine love of problem solving Great communication, able to explain tech simply to non-techies Relevant certifications - CCNA essential. CCNP or voice/VoIP are a big plus YOU ARE Passionate, dynamic and full of VOOMA A self-starter who studies, experiments and asks questions without being told Hungry to grow and willing to do what it takes to get there Detail-focused, adaptable and a great team player NOT A FIT IF you're looking for a quiet seat and a slow pace. This is for someone who wants to be great at this, and fast. Ready to level up your career? Apply now with your CV.