Supply Chain Excellence And Systems Lead

Reports To: Head, Supply Chain Excellence & Systems

• To drive supply chain operational excellence, systems optimization, digital transformation, data governance, performance management, and continuous improvement across planning, inventory, warehousing, logistics, and supply chain operations.
• The role ensures that supply chain processes, systems, and performance frameworks support world-class operational efficiency, asset reliability, inventory optimization, and business objectives.
• This position does not have procurement or sourcing responsibilities and focuses exclusively on supply chain planning, inventory, logistics, warehousing, systems, analytics, and process excellence.

Scope of Responsibility

• Supply Chain Planning Excellence
• Inventory Management & Optimization
• Warehousing Excellence
• Logistics & Distribution Performance
• Port & Terminal Logistics Performance
• ERP and Supply Chain Systems Governance
• Master Data Management
• Supply Chain Analytics & Reporting
• Digital Transformation Initiatives
• Continuous Improvement Programs
• Supply Chain Performance Management

Key Duties and Responsibilities

• Supply Chain Excellence & Continuous Improvement
• Develop and implement excellence supply chain frameworks.
• Standardize end-to-end supply chain processes and operating procedures.
• Lead Lean, Six Sigma, and continuous improvement initiatives.
• Conduct process mapping and business process reengineering exercises.
• Drive operational efficiency across inventory, logistics, and warehouse operations.
• Benchmark supply chain performance against global refining and petrochemical best practices.
• Facilitate root cause analysis and corrective action implementation.

Supply Chain Systems & Digital Transformation:

• Serve as Business Process Owner for supply chain systems.
• Drive SAP and supply chain system optimization initiatives.
• Lead digital transformation projects across supply chain operations.
• Ensure seamless integration between
• SAP S/4HANA
• Warehouse Management Systems (WMS)
• Transportation Management Systems (TMS)
• Planning Systems
• Analytics Platforms
• Maintenance Systems
• Identify automation opportunities and reduce manual processes.
• Lead implementation of supply chain control towers and real-time visibility tools.
• Promote adoption of AI-enabled planning and inventory management solutions.

Supply Chain Performance Management:

• Develop and maintain supply chain performance dashboards.
• Establish KPI governance frameworks.
• Monitor operational performance and identify improvement opportunities.
• Produce executive-level performance reports.
• Conduct trend analysis and predictive performance assessments.
• Support management decision-making through analytics and insights.

Inventory Optimization & Materials Management:

• Develop inventory optimization strategies.
• Drive reduction of excess, obsolete, and slow-moving inventory.
• Optimize inventory parameters including:
• Safety Stock
• Reorder Levels
• Min-Max Settings
• Critical Spare Parts Strategies
• Improve inventory visibility and material availability
• Support refinery and petrochemical reliability objectives through effective inventory management
• Monitor inventory health and working capital performance

Warehouse Excellence:

• Establish warehouse operational standards.
• Improve warehouse productivity and space utilization.
• Enhance inventory accuracy and transaction discipline.
• Drive warehouse digitization initiatives.
• Monitor warehouse performance and service levels.
• Ensure compliance with safety and regulatory requirements.

Logistics & Distribution Excellence:

• Monitor logistics and transportation performance.
• Optimize inbound and outbound material flows.
• Improve logistics service levels and efficiency.
• Support port logistics and terminal operations performance.
• Establish logistics performance measurement systems.
• Identify opportunities for logistics cost and efficiency improvements.

Master Data Governance:

Establish governance standards for:

• Material Master Data
• Inventory Data
• Warehouse Data
• Logistics Data
• Planning Data
• Ensure data accuracy, completeness, and integrity.
• Lead master data cleansing and harmonization programs.
• Implement data quality controls and audits.

Governance, Risk & Compliance:

• Ensure compliance with supply chain policies and procedures.
• Support internal and external audits.
• Ensure adherence to corporate governance requirements.
• Drive continuous improvement in supply chain controls.

Organizational Capability Development:

• Develop supply chain excellence capabilities across teams.
• Deliver training on systems, analytics, and best practices.
• Foster a culture of continuous improvement and innovation.
• Coach teams on process discipline and data-driven decision-making

Key Requirements

Education and Work Experience:

• Bachelor's Degree in:
• Engineering
• Supply Chain Management
• Logistics
• Industrial Engineering
• Operations Management
• Business Administration
• 7 - 10+ years of progressive experience in supply chain management or heavy manufacturingProfessional certification (CIPS, CPSM, etc.) is an advantage
• Master's Degree/MBA - added advantage.
• Professional certification (Lean Six Sigma, CIPS, APICS, CILSCM etc.) is an advantage
• Experience managing multiple priorities, deadlines, and stakeholders simultaneously without loss of quality
• Familiarity with ERP systems (SAP, Oracle or equivalent) and CMMS platforms at a user level
• Proficiency in Microsoft Office 365 suite advanced Excel, PowerPoint, Word and Outlook skills are essential
• Knowledge of data management, report generation and basic data analysis using Excel or BI tools (Power BI, Tableau)

Functional Competencies:

Supply Chain Operations:

• Inventory Management
• Warehouse Operations
• Logistics Management
• Materials Management
• Production Planning Interface
• Supply Chain Performance Management

Excellence & Improvement:

• Lean Management
• Six Sigma
• Continuous Improvement
• Root Cause Analysis
• Business Process Reengineering
• Value Stream Mapping
• Change Management

Governance:

• Internal Controls
• Audit Management
• Data Governance

Analytics:

• Data Analytics
• Predictive Analytics
• Forecasting Techniques
• KPI Design & Measurement
• Business Intelligence

Digital Competencies:

ERP & Enterprise Systems:

• SAP S/4HANA
• SAP MM
• SAP EWM / WM
• AP IBP
• SAP PM Integration
• SAP Analytics Cloud

Analytics & Visualization:

• Power BI
• Tableau
• Microsoft Fabric
• SQL
• Advanced Excel
• Data Modeling

Automation & Digital Solutions:

• Microsoft Power Platform
• Power Automate
• Robotic Process Automation (RPA)
• Process Mining (Celonis)
• Workflow Automation Tools

Emerging Technologies:

• Artificial Intelligence Applications
• Machine Learning for Planning
• Digital Twins
• Supply Chain Control Towers
• Industrial IoT
• Predictive Inventory Analytics

Behavioral Competencies:

Strategic Thinking:

• Understands the broader refinery and petrochemical business objectives.
• Aligns supply chain improvement initiatives with organizational goals.
• Anticipates future challenges and opportunities.
• Translates strategy into actionable improvement programs. 2

Analytical Thinking:

• Uses data and facts to make informed decisions.
• Identifies trends, root causes, and performance gaps.
• Applies structured problem-solving methodologies.
• Challenges assumptions using evidence-based analysis. 3

Continuous Improvement Mindset:

• Constantly seeks opportunities to improve processes and performance.
• Promotes a culture of operational excellence.
• Encourages innovation and simplification.
• Demonstrates commitment to sustainable improvement.

Change Leadership:

• Leads transformation initiatives effectively.
• Builds stakeholder buy-in for new processes and systems.
• Manages resistance to change constructively.
• Drives adoption of digital solutions and best practices.
• Results Orientation:
• Focuses on delivering measurable business outcomes.
• Takes ownership of commitments and deliverables.
• Demonstrates persistence in overcoming obstacles.
• Maintains high standards of performance and accountability.

Stakeholder Management:

• Builds strong relationships across functions. Commercial awareness
• Collaborates effectively with Operations, Maintenance, Finance, IT, and Commercial teams.
• Influences without direct authority.
• Balances competing priorities while maintaining alignment.

Communication & Presentation Skills:

• Communicates complex concepts clearly and concisely.
• Presents analytical findings to senior leadership effectively.
• Produces high-quality reports and dashboards.
• Tailors' communication to different audiences.

Leadership & Team Development:

• Coaches and develops team members.
• Encourages knowledge sharing and capability building.
• Creates an environment of trust and collaboration.
• Inspires teams toward excellence and innovation.

Customer & Service Orientation:

• Understands the needs of internal stakeholders.
• Responds proactively to business requirements.
• Focuses on delivering value through supply chain performance.
• Maintains a service-focused mindset.

Integrity & Professionalism:

• Demonstrates ethical behaviour and sound judgment.
• Upholds governance and compliance standards.
• Maintains confidentiality and accountability.
• Acts as a role model for organizational values.

Learning Agility:

• Quickly adapts to new technologies and business challenges.
• Embraces digital transformation and innovation.
• Continuously develops knowledge and skills.
• Learn from successes and failures.

KPIs

Supply Chain Excellence:

• Continuous Improvement Benefits Realization
• Process Compliance Rate
• Process Cycle Time Reduction
• Improvement Projects Delivered

Systems & Digital:

• ERP Data Accuracy
• System Availability
• User Adoption Rate
• Workflow Automation Coverage
• Digital Transformation Milestone Achievement

Inventory Management:

• Inventory Accuracy
• Inventory Days of Supply
• Inventory Turnover- Annual Improvement
• Obsolete Inventory Reduction
• Critical Material Availability

Warehouse Performance:

• Warehouse Inventory Accuracy
• Storage Utilization Efficiency
• Warehouse Productivity Improvement
• Transaction Compliance

Logistics Performance:

• On-Time Material Delivery
• Logistics Service Level
• Logistics Cost Optimization Achievement
• Port Logistics Efficiency Improvement

Analytics & Governance:

• Dashboard Availability
• Reporting Accuracy
• Master Data Accuracy
• Audit Findings Closure.