Job Summary

Ensure all outward telegraphic transfers are processed completely, according to customer request while observing all policies, regulations, and controls.
Ensure all cases of reported delayed or non-receipt of OTT are promptly investigated and resolved.
Ensure that ITT's which cannot be processed due to incomplete/non-receipt of disposal instructions are promptly investigated
Ensure that foreign currency clearing is done in accordance with laid down policies and procedures in a safe and controlled environment without losses.
Ensure all outstanding items on the Nostro/Suspense related to international transfers are promptly investigated and resolved.
To ensure "end to end "processing of STS Cheques adhering to all policies and procedures and maintaining quality service

Key Responsibilities

Payments

Laise with Team Lead on decisions regarding daily operational activities relating to International Payment transactions in compliance with operational procedures and regulatory controls
Processing of all foreign currency clearing transactions in compliance with operational procedures and regulatory controls
To conduct call-back confirmation for all OTT transactions processed in the unit in line with call-back procedures and to conduct 2nd level call-back confirmation for branch transactions in accordance with the transaction amount limits and subject to delegated authority limit.
Ensure timely processing of all outward payments to the GBS processing team checking that all relevant details have been accurately captured on DOTOPAL both the manual regulatory and N-STP S2B payments.
Review and treat scanned OTT instructions on RCP
Follow up with GBS Chennai to ensure that responses are sent out for all enquiries and chasers regarding OTT.
Undertake all Key Control Reviews.
Ensure full understanding of all relevant policies and procedures especially the CBN FX document to ensure there are not breaches or exceptions.
Assisting the Lead, Cross border payments and Head of Cash Management Operations on Recovery strategies (DR & BCP)
Work with Team Lead, Cross border payments to coordinate the Evacuation Process, roll call, compliance to departmental responsibilities as defined in the Departmental BC

Service

Communicate with branches to ensure speedy forwarding of OTT documents to meet the standard processing deadlines.
Provide appropriate support to the product programs initiated by Corporate and Institutional Banking and Wealth and Retail Banking
Ensure adequate communication between the department and both internal and external customers.
Ensure all client transactions and queries are handled promptly and confirmed to both client and the relationship team.
Investigation (Nostro / Suspense Accounts)
Daily review of outstanding Items on Nostro reconciliation, ensuring that there are no outstanding Items over 1 days.
Escalate all items outstanding over 3 days
Review and ensure that all outstanding items on all payment suspense account are closed timely. Ensure no outstanding Items beyond the approved life span of the respective accounts.

Others

Provides input to the development and enhancement of Cross border payment products especially as it relates to systems and procedures.
Reviews internal systems to seek ways of improving processes to ensure smooth workflows are achieved.
Seek opportunities for improvement of workflow to improve client service experience and reduce costs.
Performing other duties as may be assigned by manager
Assist Info Tech and Ops to create and maintain a compliance culture through sample testing of compliance monitoring undertaken as RP, training, periodic self-assessments, generating accurate and timely reports, compliance monitoring plan, assessment of regulatory risks and ensure that controls exist to mitigate them.
Assist the compliance function by communicating effectively internal policies/guidelines and regulatory requirements, proactively alerting compliance issues, implementing departmental operating instructions to ensure compliance with internal policies and external regulatory requirements and coordinate in regulatory inspections.

Money Laundering

Ensure to remain alert to the risk of money laundering and assist in the bank's effort in combating it by adhering to the key principles in relation to: "identifying our customer, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers to protect both customers and banks' interest.
Follow up with the Sanction team handling for both FCY Outward Telegraphic Transfer and FCY Inward Telegraphic Transfers.

Health and Safety

Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
Co-operate with Management to support and promote Health and safety in the workplace;
Ensure that own actions do not put others at risk;
Work in a healthy and safe manner;
Encourage others to work in a healthy and safe manner;
Report all accidents* and incidents**; and
Bring to the attention of the management any hazard in the workplace

Skills and Experience

Must-have Skills

Excellent written and verbal communications
Good analytical skills to analyse, interpret, resolve and change workflow and improve productivity
Ability to identify, analyse and manage operation risks

Other Skills

Qualifications

Key Experiences

Thorough knowledge of Central bank of Nigeria foreign exchange Manual and associated regulations/ and In-depth knowledge of SCB's Payment policy manual and swift standards.

Certifications/Qualifications

Supervisor, Cash Ops - Payment Processing At Standard Chartered Bank

Key skills