Victoria Courts offers you a unique shopping experience in welcoming showrooms, featuring a wide range of products under one roof and offers a distinctive customer service that is second to none. Design Consultant – Eldoret Role Purpose The design consultant will be responsible for generating leads, customer service, and meeting sales targets. They will need to have a deep understanding of the products, sales process and dynamics, and superb interpersonal skills. An ideal design consultant should portray energy, people’s centricity, integrity, and customer centricity. Responsibilities Sales & Business Growth Proactively generate leads, build a strong sales pipeline, and consistently achieve or exceed monthly sales targets. Engage clients through timely communication on promotions, new arrivals, and restocked items of interest. Identify opportunities to upsell and cross-sell by deeply understanding customer needs and market trends. Client Engagement & Advisory Welcome and engage showroom guests with professionalism and energy, providing expert advice on product features and tailored solutions. Conduct product presentations and demonstrations, including assembling furniture when required, to showcase value to clients. Collaborate with visual merchandisers to prepare layouts, mood boards, and customized solutions for clients. Carry out client site visits and measurements to ensure accuracy in proposed solutions. Quotations, Negotiations & Order Management Prepare accurate, client-specific quotations and negotiate effectively to close deals. Confirm stock availability and manage client expectations on delivery timelines. Handle invoicing and payments with integrity while ensuring compliance with company financial policies. Delivery & After-Sales Service Coordinate with warehouse, logistics, and front desk teams to guarantee timely and accurate deliveries. Serve as the client’s primary contact throughout the sales journey, addressing concerns swiftly and effectively. Provide proactive after-sales follow-up to capture feedback, resolve issues, and maintain lasting client relationships. Client Relationship Management Build and maintain strong, trust-based relationships with both new and repeat customers. Ensure proper client database management by updating relevant information for future engagement and tracking. Deliver exceptional customer experiences that reflect the company’s customer-first values. Showroom & Operational Excellence Support visual merchandising efforts by contributing creative ideas for impactful showroom displays. Collaborate with the branch manager on operational improvements and policy refinements that enhance efficiency and client satisfaction. Uphold company policies on payment terms, sales procedures, and compliance frameworks. Warehouse Support Crew – Nairobi Role Purpose The Support Crew is responsible for assembling furniture, supporting store operations and ensuring products are delivered and displayed in excellent condition. The role plays a key part in maintaining efficiency in the warehouse and enhancing the overall customer experience. Responsibilities Furniture Assembly & Quality Control Assemble furniture accurately and efficiently in line with manufacturer guidelines, ensuring correct use of tools, proper fitting of components, and structural stability. Inspect all items for defects, damages, or missing parts before and after assembly or delivery, promptly reporting and escalating any issues identified. Verify that all completed products meet defined quality standards and are clean, functional, and presentation-ready prior to display or customer handover. Warehouse & Inventory Support Assist in receiving, offloading, sorting, and organizing incoming stock, ensuring items are handled safely and stored in designated locations. Support periodic stock counts and reconciliations to maintain inventory accuracy and minimize discrepancies. Ensure proper labeling, categorization, and arrangement of stock to facilitate efficient identification, tracking, and retrieval. Delivery & Loading Assistance Support the safe and efficient loading and offloading of furniture for deliveries, ensuring proper stacking, securing, and handling techniques are followed. Handle all products with care to prevent damages during movement, transportation, and delivery processes. Accompany delivery teams when required, assisting with offsite assembly, placement, and basic customer setup while maintaining professionalism. Store Support & Merchandising Assist in setting up and arranging showroom displays in accordance with store layout plans, visual merchandising standards, and product guidelines. Regularly rearrange furniture and maintain showroom cleanliness, order, and visual appeal to enhance the customer experience. Support execution of promotional displays, seasonal changes, and in-store campaigns, ensuring timely and accurate implementation. Health, Safety & Compliance Adhere strictly to workplace health and safety standards, including proper lifting techniques, use of protective equipment, and safe handling procedures. Operate tools and equipment responsibly, ensuring they are used correctly, well-maintained, and stored safely after use. Maintain a clean, organized, and hazard-free work environment in both warehouse and showroom areas at all times. Warehouse Support Crew -Mombasa Role Purpose The Support Crew is responsible for assembling furniture, supporting store operations and ensuring products are delivered and displayed in excellent condition. The role plays a key part in maintaining efficiency in the warehouse and enhancing the overall customer experience. Responsibilities Furniture Assembly & Quality Control Assemble furniture accurately and efficiently in line with manufacturer guidelines, ensuring correct use of tools, proper fitting of components, and structural stability. Inspect all items for defects, damages, or missing parts before and after assembly or delivery, promptly reporting and escalating any issues identified. Verify that all completed products meet defined quality standards and are clean, functional, and presentation-ready prior to display or customer handover. Warehouse & Inventory Support Assist in receiving, offloading, sorting, and organizing incoming stock, ensuring items are handled safely and stored in designated locations. Support periodic stock counts and reconciliations to maintain inventory accuracy and minimize discrepancies. Ensure proper labeling, categorization, and arrangement of stock to facilitate efficient identification, tracking, and retrieval. Delivery & Loading Assistance Support the safe and efficient loading and offloading of furniture for deliveries, ensuring proper stacking, securing, and handling techniques are followed. Handle all products with care to prevent damages during movement, transportation, and delivery processes. Accompany delivery teams when required, assisting with offsite assembly, placement, and basic customer setup while maintaining professionalism. Store Support & Merchandising Assist in setting up and arranging showroom displays in accordance with store layout plans, visual merchandising standards, and product guidelines. Regularly rearrange furniture and maintain showroom cleanliness, order, and visual appeal to enhance the customer experience. Support execution of promotional displays, seasonal changes, and in-store campaigns, ensuring timely and accurate implementation. Health, Safety & Compliance Adhere strictly to workplace health and safety standards, including proper lifting techniques, use of protective equipment, and safe handling procedures. Operate tools and equipment responsibly, ensuring they are used correctly, well-maintained, and stored safely after use. Maintain a clean, organized, and hazard-free work environment in both warehouse and showroom areas at all times. Virtual Sales Representative – Mombasa Job Overview: We are seeking a highly motivated and customer-focused Virtual Sales Representative to join our team. The successful candidate will be responsible for managing online customer interactions, handling lead calls, conducting follow-ups, and driving conversions. If you have excellent communication skills, a persuasive sales pitch, and a knack for utilizing social media in sales, we want to hear from you! Responsibilities: Handle inbound and outbound sales calls with online leads, providing information, and guiding customers through the sales process. Conduct proactive follow-ups to nurture leads and move them through the sales funnel. Utilize effective sales techniques to convert leads into customers, meeting and exceeding sales targets. Provide an exceptional online customer experience through clear communication and product knowledge. Collaborate with the marketing team to align sales strategies with ongoing campaigns. Utilize social media platforms to engage potential customers, build relationships, and drive sales. Stay informed about product features, industry trends, and competitive offerings. Qualifications: Proven experience in sales, preferably in a retail environment. Excellent communication skills, both written and verbal. Strong sales pitch and negotiation abilities. Experience in utilizing social media for sales and customer engagement. Ability to work independently and efficiently manage time and tasks. Customer-centric mindset with a focus on delivering outstanding service. Proficient in using CRM software and other sales tools. Results-driven with a proven track record of meeting and exceeding sales targets. Education: A bachelor’s degree Or Diploma in Business, Marketing, or a related field is preferred. Don't Keep Share!: WhatsApp Tweet