Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban Medical Contact Centre Assistant (1 Year Fixed-Term Contract) Job purpose: The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department. Key Responsibilities: Handling customer queries, complaints, instructions received through call and email communication. Interact with clients, intermediaries and service providers to ensure that the care is given within policy guidelines. Set the appropriate parameters for admission cases i.e. claim reserve, initial authorized cost, cover benefits and duration. Respond to queries from clients, intermediaries and service providers through answering telephone calls, interviewing clients and verifying information. Liaise with underwriters on scope of cover for the various schemes benefits. Ensure that medical scheme members are attended to round the clock. Prepare periodic care reports for management on medical matters/ issues. Maintains and improves quality results by adhering to standards and guidelines while recommending improved procedures with a QA score target. Ensure clients outpatient approvals are issued via email as per SLA. Facilitate admissions and discharges appropriately. Maintains communication equipment by logging in interactions through CRM for traceability / visibility. Maintain and monitor telephone budget allocation to ensure lines are diverting to E1 lines. Delegated Authority: As per the approved Delegated Authority Matrix. Key Performance Measures: As described in your Personal Scorecard. Knowledge, experience and qualifications required Degree/ Diploma in Nursing or related medical field. 3 – 5 years in a similar role. Knowledge of insurance regulatory requirements. Knowledge of Britam products and services. Forensic Data Analyst Job Purpose: The Forensic Data Analyst collects, preserves and analyses complex transactional, operational and digital data to detect fraud, financial crime, regulatory non-compliance and control weaknesses. The role converts digital evidence into clear, reliable and legally defensible intelligence for investigations, management decisions, litigation and regulatory engagement. Value to the Group: Timely, accurate and well-governed analytics that strengthen fraud detection, accelerate investigations, quantify exposure, support recovery and improve preventive controls across the Group. Key Responsibilities: Data Acquisition, Extraction & Preservation Acquire data securely from enterprise systems, databases, cloud platforms and email environments in accordance with legal authority, privacy requirements and evidentiary standards. Apply appropriate forensic extraction methods, maintain chain of custody, validate completeness and accuracy, and document data-quality limitations. Prepare structured and unstructured datasets through indexing, deduplication, normalization and other appropriate processing techniques. Investigation Analysis & Anomaly Detection Translate investigation objectives into analytical questions, data requirements and testable hypotheses. Use SQL, Python, R and forensic tools to identify anomalies, hidden patterns, duplicate or irregular transactions, manipulation and behavioral fraud indicators. Perform statistical, link, network, log, metadata and audit-trail analysis and develop transaction flows, timelines and event chronologies. Forensic Continuous Monitoring Design, document and maintain the annual fraud-detection and continuous monitoring programme. Develop, test, tune and govern rules and use cases, including thresholds, data inputs, exclusions, ownership, review frequency and expected outcomes. Triage alerts and exceptions, monitor rule performance, reduce false positives and maintain an auditable repository of scripts, logic, validation evidence and version history. Reporting, Visualization & Litigation Support Translate complex findings into clear reports and non-technical narratives for management, legal counsel, regulators and law enforcement. Prepare analytical sections of investigation reports, dashboards, visualizations, exception reports and monthly management statistics. Prepare evidence packages and technical documentation and support litigation or regulatory proceedings as required. Stakeholder Engagement & Continuous Improvement Partner with investigators, business owners, IT, Legal and Risk & Compliance on data definitions, remediation actions and delivery timelines. Recommend control and process improvements arising from investigations and monitoring. Maintain confidentiality, access controls, data-protection compliance and secure evidence handling. Perform other duties assigned from time to time. Knowledge, experience and qualifications required Knowledge, Experience & Qualifications: Bachelor’s degree in Mathematics, Statistics, Computer Science, Information Management, Economics, Actuarial Science or another relevant quantitative field. Four to six years’ relevant experience in data analytics, forensic analytics, fraud monitoring or financial-crime investigation; financial-services, insurance or banking experience is preferred. Certification in data analytics or forensic technology tools is required; CFE, CPA(K), CFA, CISSP or a relevant postgraduate qualification is an advantage. Demonstrated experience in fraud-rule design, anomaly detection, evidence handling and data-protection requirements. Technical / Functional Competencies: Advanced SQL and working proficiency in Python or R. Forensic analytics, anomaly detection, statistical testing and link analysis. Fraud-monitoring rule design, testing, tuning and governance. Power BI, Tableau, Qlik Sense or equivalent visualisation tools. CaseWare IDEA, Alteryx, Cellebrite or equivalent forensic tools. Relational databases, ETL processes and ERP data. Digital-evidence preservation, chain of custody, metadata and log analysis. Fraud typologies, relevant legislation and evidence-based report writing. Pensions Operations Officer Job Purpose: Assist in processing and payment of pension claims and benefits. Approval of payments on assignment by the Team Leader. Key Responsibilities: Updating and reconciling all pension payment transactions on a daily and monthly basis. Suspense management in all pension payment accounts. Constantly liaising with service providers such as scheme custodians, Finance department and investment managers to ensure that set timelines are achieved in relation to compensation of member benefits. Perform end-of-month bank and GL reconciliations and have all owned accounts approved. Processing payment of all scheme expenses within the agreed timelines (RBA levy, Instalment taxes, Trustee Allowances) Process payment transactions on the Administration system and through any other channel. Preparation of Quarterly Returns of payments and other regulatory returns. Capture accurate bank details at the point of processing payments in the system or through any other channel. Respond to both internal and external pension payment inquiries concerning benefits, claims process, commission, payroll services, and the filing/completion of proper forms. Preparation of monthly/quarterly and yearly annuity, Income drawdown, and DA reports. Record all pension payment transactions and maintain accurate payment registers. Processing of payrolls for annuities/Income drawdown and commissions for all intermediaries by the due date. Approval of payments as per the defined approval matrix. CRM requests resolutions as per TATs. Perform any other duties as may be assigned from time to time. Knowledge, Experience and Qualifications required and Essential Competencies – External Bachelor’s degree in a business-related field Advanced Excel reporting – Well versed At least two years of experience in pension payment processing; 4 years relevant experience in the pensions. Technical/ Functional competencies: Pension Regulatory Requirements Claims Assessments Ability to compute Benefits Risk and Compliance Manager – Partnerships & Digital and Britam Connect Job Purpose: Lead second-line risk and compliance oversight for Britam Connect, Partnerships & Digital Channels, ensuring that strategic, insurance, operational, conduct and regulatory risks are identified, assessed, monitored and managed within the Group’s approved risk appetite and applicable regulatory requirements. Provide specialist oversight of innovation, change and new product risk to support informed decision-making, responsible innovation and sustainable business growth while safeguarding customer and stakeholder interests. Value to the Group: Strengthened risk governance and regulatory compliance across partnerships and digital channels, improved risk-informed decision-making, responsible innovation and product development, enhanced customer outcomes and protection of policyholder, shareholder and regulatory interests. Key Responsibilities: Business Risk & Compliance Partnership Act as the primary independent second-line Risk & Compliance Partner for the business unit, providing oversight, challenge and advisory support to management on matters that may affect the achievement of strategic, operational and financial objectives. Build strong relationships with business leadership to ensure risk and compliance considerations are appropriately integrated into decision-making, business planning, and performance management activities. Maintain an independent perspective while balancing commercial realities and supporting the business in achieving sustainable growth within approved risk appetite. Promote first-line ownership and accountability for regulatory compliance, financial crime, conduct risk, and data protection obligations within the business. Risk, Control & Resilience Oversight Provide independent oversight of the business unit’s risk profile, ensuring significant strategic, operational, financial and emerging risks are identified, assessed, monitored and managed through effective controls and mitigation strategies. Challenge the adequacy and effectiveness of risk management practices, internal controls and management actions to ensure risks remain within approved appetite and regulatory expectations. Oversee the assessment and management of operational resilience risks, ensuring critical business services remain resilient to disruption and that lessons from incidents are incorporated into continuous improvement initiatives. Monitor the effectiveness of key regulatory, financial crime, conduct risk and data protection controls and escalate material control weaknesses through appropriate governance forums. Compliance & Regulatory Oversight Provide independent oversight of compliance risks arising from applicable laws, regulations, supervisory expectations and internal policies, ensuring material exposures are identified, assessed and appropriately managed. Foster collaborative relationships with regulators, industry associations and key stakeholders to enhance risk and compliance oversight, support information exchange on emerging risks and regulatory issues, and strengthen the Group’s risk management capabilities and regulatory readiness. Monitor emerging regulatory developments and assess their implications for business operations, products, processes, and strategic initiatives. Coordinate regulatory inspections, thematic reviews, information requests and supervisory engagements while monitoring the timely implementation of agreed corrective actions, regulatory recommendations, and audit findings. Oversee and monitor compliance with applicable regulatory requirements, including AML/CFT, sanctions, FATCA, CRS, data protection, conduct risk and Treating Customers Fairly (TCF) obligations within the General Insurance business. Act as the BU and Segment Privacy Champion, promoting compliance with data protection requirements and providing oversight of privacy risks, incidents and control effectiveness within the business. Decision Support, Insight & Assurance Support material business decisions by providing forward-looking risk insight, independent challenge and structured analysis of risks, opportunities and uncertainties associated with strategic initiatives, products, partnerships, projects and business changes. Facilitate meaningful discussions regarding potential outcomes, emerging threats, and plausible scenarios to improve the quality of decision-making and strengthen organizational preparedness. Provide second-line assurance regarding the effectiveness of risk and compliance management practices and communicate material concerns through established governance structures. Governance, Culture & Capability Development Support the effectiveness of risk governance through the provision of timely, accurate and insightful risk and compliance reporting to management, executive, and board committees. Promote a strong risk and compliance culture by strengthening first-line ownership, accountability and understanding of risk management responsibilities. Build risk management capability across the business through coaching, awareness initiatives, practical guidance and knowledge sharing. Group Subject Matter Expertise – Emerging Risk, Scenario Analysis & Innovation Risk Lead the Group’s emerging risk management activities by identifying, assessing and communicating forward-looking risks, trends, and uncertainties that may affect strategic objectives. Facilitate scenario analysis and other forward-looking assessments that support management for decision making and strategic planning. Provide specialist oversight of innovation risks associated with new products, technologies, partnerships, business models and transformation initiatives. Promote the integration of emerging risk considerations into product development, innovation governance, and strategic planning processes. Knowledge, Experience & Qualifications Required: Bachelor’s degree in Risk Management, Finance, Business Administration, Technology, Economics or a related discipline; a relevant Master’s degree is an added advantage. Professional certification in Risk Management and Compliance (e.g. FRM, IRM, PRM, CPA(K) CAMS, ICA or equivalent) Data Protection will be an added advantage. At least 5-10 years’ experience in risk management, innovation governance, transformation programmes, partnerships, digital businesses or financial services, including significant exposure to general / micro insurance operations. Strong understanding of underwriting, claims, reinsurance, pricing, and insurance risk management practices. Strong understanding of emerging risks, innovation risk, partnership risk, digital business models, and transformation risk. Experience supporting new product development, strategic initiatives, ecosystem partnerships, and innovation governance processes. Demonstrated ability to perform scenario analysis and assess risks associated with emerging technologies, market developments, and evolving business models. Experience providing risk oversight and challenges for transformation programmes and strategic change initiatives. Strong stakeholder management, influencing and business partnering capabilities. Forensic Investigator Job Purpose: The Forensic Investigator is responsible for carrying out effective and efficient investigations into allegations of suspected fraud within Britam Life Assurance Company (Kenya) Limited. The jobholder interviews individuals with relevant information, collects and analyses documentation, reports findings, contributes to recovery and prosecution, and helps strengthen day-to-day fraud controls. Value to the Group: Reliable and well-documented casework that enables faster decision making, supports recovery and prosecution efforts, and identifies control weaknesses for timely remediation. Key Responsibilities: Investigations & Evidence Gathering Lead end-to-end investigations into fraud, waste, abuse, bribery, corruption and financial misconduct from all intake channels in compliance with legal, regulatory and policy requirements. Plan field assignments, calculate loss, acquire system audit logs and physical evidence, and maintain strict chain of custody. Conduct objective, fair and legally defensible interviews and perform external background and corporate-intelligence verification. Reporting, Governance & Control Remediation Compile objective, comprehensive and legally defensible reports with factual findings, loss estimates, root-cause analysis and actionable remediation. Propose control improvements and track implementation of agreed recommendations. Present findings to disciplinary, management-risk and Board audit forums and provide objective testimony. Prosecution, Recovery & External Stakeholder Management Prepare and manage criminal referrals and statutory filings to regulators and law enforcement agencies, including the IRA, DCI and Financial Reporting Centre. Support civil, criminal, labour and regulatory proceedings as a credible witness. Conduct asset tracing and work with legal counsel and law enforcement to maximise recovery. Proactive Counter-Fraud, Horizon Scanning & Awareness Conduct proactive fraud-risk reviews across high-risk business areas, procurement and operational workflows. Monitor emerging regional fraud trends and cyber-enabled schemes and translate insights into preventive measures and the Group Fraud Risk Management Framework. Deliver anti-fraud, anti-bribery and whistleblowing awareness programmes. Maintain the forensic case database, comply with the Data Protection Act, and prepare monthly statistics, trend analysis and Board reports. Perform other duties assigned from time to time. Knowledge, Experience & Qualifications: Bachelor’s degree from a recognized university. At least three years’ investigation experience in fraud, claims, audit or law enforcement; insurance or financial-services exposure is an advantage. CFE, progress toward CFE, or another relevant certification is an advantage. Working awareness of data protection, evidence handling and prosecution processes. Technical/Functional Competencies: Insurance products and regulatory requirements. Investigative techniques and evidence handling. Laws relating to fraud, corruption and bribery. Report writing. Computer applications and forensic tools. Don't Keep Share!: WhatsApp Tweet