CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL. Project Coordinator-Structural Steel Field Jole Purpose The Project Coordinator owns end-to-end delivery of the assigned projects coordinating technical teams and resources to meet contractual, schedule, and quality commitments, while managing the commercial and financial performance of each project. The role is the primary point of contact for owners, architects, consultants, on live projects, and reports directly to the Projects Department Manager. Key Objectives Take full ownership of overall project performance cost, schedule, quality, and status across all active projects. Coordinate resources and manage a team of technical staff to meet contractual deliverables and project schedules. Ensure the quality of the team’s work is maintained throughout each project, from fabrication through to installation and handover. Maintain strong working relationships with owners, architects, and consultants; establish and run clear project reporting procedures. Develop project plans and schedules, and provide regular, accurate status and progress updates to the Projects Manage the technical and financial aspects of contracts, including variations, claims, and change management. Key Responsibilities Plan, schedule, and monitor all phases of assigned projects (fabrication, delivery, and site installation), proactively identifying and resolving delays or resourcing gaps. Lead, supervise, and develop a team of engineers and technical staff, allocating work and enforcing quality and safety standards across the team. Review and interpret steel erection and construction drawings to guide correct technical decisions on site. Administer contracts, tracking instructions, variations, extensions of time, and claims; escalate contractual risk to the Projects Department Manager where relevant. Manage project budgets and cost reports, flagging cost overruns or scope changes early and taking corrective action. Coordinate procurement and delivery of project materials, including managing lead times and cross-border logistics for projects across the region. Conduct regular site visits and inspections to monitor progress, quality, and adherence to health & safety standards. Provide regular written and verbal reports to the Projects Department Manager on project status, risks, and financial performance. Requirements Knowledge, Skills & Experience Graduate engineer Structural, Mechanical, or Civil Engineering (or a closely related discipline). Minimum 7-10 years’ experience in the structural steel field or a similar construction/fabrication environment,including experience managing large, multi-stakeholder projects. Proven ability to read and interpret steel erection and construction drawings to guide correct on-site decisions. Sound knowledge of relevant industry regulatory body guidelines. Successful track record managing large-scale structural steel or construction projects, including budget and schedule ownership. Strong computer literacy; experience with engineering software is an added advantage. Key Success Factors Strong written and verbal communication skills. Ability to multi-task and manage a groups pf technical teams while adhering to strict guidelines and safety standards. Ability to communicate effectively with clients and build lasting professional relationships. Sound commercial judgement and comfort working with contractual and financial documentation. Dynamics 365 F&O Developer Role Overview As part of our client Microsoft Dynamics 365 program, the Finance & Operations (F&O) Developer will build the internal technical capability needed to support and extend the ERP platform. Working closely with key users across Finance, Supply Chain, Procurement, and Operations, this role translates business needs into clearly documented technical requirements and delivers the X++ customizations, extensions, reports, and integrations that support them. This is a hands-on, in-house role with long-term ownership of the F&O solution from requirements capture through development, testing, deployment, data migration support, and ongoing optimization. Key Responsibilities Requirements & Technical Design Work with key users and functional consultants to capture, analyze, and document technical requirements across Finance and Operations modules. Translate Functional Design Documents (FDDs) into Technical Design Documents (TDDs) with clear, maintainable solution designs. Advise on feasibility, effort, and best-practice approaches that respect the F&O extension model. Development & Configuration Develop customizations and extensions using X++ following the extension framework (no overlayering). Build and modify tables, forms, data entities, workflows, and security objects (roles, duties, privileges). Develop SSRS reports and configure Electronic Reporting (ER/GER) where required. Create and maintain batch jobs and automated processes. Integration & Data Build and maintain integrations using OData, custom services, the Data Management Framework (DMF), Logic Apps, and Azure Functions. Configure Dual-write integration with Dynamics 365 Customer Engagement. Support data migration activities using DMF and data packages. Quality, Deployment & Support Manage ALM through Azure DevOps and Lifecycle Services (LCS): code branching, builds, and deployments. Conduct unit testing, support SIT and UAT, and troubleshoot and resolve defects. Carry out performance tuning and query optimization. Provide post-go-live support and continuous enhancements. Maintain accurate technical documentation and contribute to an internal knowledge base. Requirements Required Technical Skills Strong X++ development experience on Dynamics 365 Finance & Supply Chain (F&O). Solid command of the extension framework, Visual Studio development tools, and the F&O metadata model. Data entities, Data Management Framework (DMF), SSRS reporting, and Electronic Reporting (ER). Integration experience: OData, custom services, recurring integrations, Azure-based integrations, and Dual-write. Lifecycle Services (LCS) and Azure DevOps build/release pipelines with Git. Strong SQL skills and performance-tuning experience. Working understanding of F&O functional areas (GL, AP, AR, Inventory, Procurement, Production). Qualifications & Certifications Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (a background in Finance/Accounting combined with IT is an advantage). 3–5+ years of hands-on Dynamics 365 F&O (or Dynamics AX) development across the full implementation lifecycle. Microsoft certifications strongly preferred: MB-500 (Dynamics 365 Finance & Operations Apps Developer) and/or MB-300 (Dynamics 365 Core Finance and Operations). Preferred / Nice to Have Functional knowledge of finance and supply-chain business processes. Experience with data migration on large or multi-entity implementations. Exposure to Power Platform, Microsoft Fabric, or Azure data services. Core Competencies & Soft Skills Strong requirements-elicitation skills able to interview key users, ask the right questions, and convert business language into clear technical specifications. Excellent written documentation skills (technical design documents, configuration guides, test scripts). Analytical and structured problem-solving with attention to detail. Clear communicator able to work directly with non-technical business users and functional consultants. Self-driven, organized, and able to manage multiple work items against deadlines. Collaborative team player comfortable working with implementation partners and internal stakeholders. Dynamics 365 CRM Developer Role Overview Our client is implementing and scaling Microsoft Dynamics 365 across the organization and is building an internal technical capability to support it. The Dynamics 365 CRM (Customer Engagement) Developer will work side by side with departmental key users and functional leads to understand business needs, translate them into well-documented technical requirements, and deliver the customizations, automations, and integrations that bring those requirements to life on the Dynamics 365 platform. This is a hands-on, in-house role focused on long-term ownership of the solution from gathering and documenting requirements through to development, testing, deployment, and ongoing support and enhancement. Key Responsibilities Requirements & Technical Design Engage with key users and business stakeholders to gather, analyze, and document functional and technical requirements. Translate functional requirements into Technical Design Documents (TDDs), solution specifications, and effort estimates. Challenge and refine requirements to ensure solutions are scalable, maintainable, and aligned with Dynamics 365 best practices. Development & Configuration Configure and customize Dynamics 365 Customer Engagement modules (Sales, Customer Service, and others as adopted). Develop plug-ins, custom workflow activities, and custom assemblies in C#/.NET. Build JavaScript/TypeScript web resources, business rules, and Power Apps Component Framework (PCF) controls. Create model-driven and canvas Power Apps and automate processes with Power Automate flows. Design and extend the Dataverse data model (tables, relationships, business rules, security roles). Integration Design and build integrations between Dynamics 365 CE and other systems including Dynamics 365 Finance & Operations using the Web API, Dual-write, Azure Functions, and Logic Apps. Implement and maintain secure, reliable data exchange and error-handling patterns. Quality, Deployment & Support Manage solution lifecycle (ALM): solution packaging and deployment across development, test, and production using Azure DevOps. Perform unit testing, support System Integration Testing (SIT) and User Acceptance Testing (UAT), and resolve defects. Provide post-go-live support, troubleshooting, and continuous enhancements. Maintain accurate technical documentation and contribute to an internal knowledge base. Enforce data quality, security, and governance standards. Requirements Required Technical Skills Hands-on development experience with Dynamics 365 Customer Engagement / Power Platform. Strong C# / .NET skills for plug-ins and custom assemblies. JavaScript / TypeScript and HTML for client-side web resources and PCF controls. Power Apps (model-driven and canvas), Power Automate, and Dataverse customization. Dynamics 365 Web API / OData, plug-in registration, and the extension model. Integration experience using REST/SOAP APIs, Azure services, and Dual-write. Solid SQL and data-modeling fundamentals. Source control and ALM with Azure DevOps / Git. Qualifications & Certifications Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. 3–5+ years of hands-on Dynamics 365 CE / CRM development experience across the full implementation lifecycle. Microsoft certifications strongly preferred: PL-400 (Power Platform Developer), PL-200 (Power Platform Functional Consultant), and/or MB-210 (Dynamics 365 Sales). Preferred / Nice to Have Exposure to Copilot Studio, Azure AI, or Microsoft Fabric. Experience integrating CE with Dynamics 365 Finance & Operations via Dual-write. Familiarity with DevOps build/release pipelines and automated testing. Core Competencies & Soft Skills Strong requirements-elicitation skills able to interview key users, ask the right questions, and convert business language into clear technical specifications. Excellent written documentation skills (technical design documents, configuration guides, test scripts). Analytical and structured problem-solving with attention to detail. Clear communicator able to work directly with non-technical business users and functional consultants. Self-driven, organized, and able to manage multiple work items against deadlines. Collaborative team player comfortable working with implementation partners and internal stakeholders. HR Officer / Administrator Position Summary The HR Officer / Administrator provides the operational and administrative backbone of our client HR function. The role owns HR operations, the full employee lifecycle, records and data integrity, payroll and statutory compliance, performance and development administration, and HR reporting. Key Responsibilities Employee Lifecycle & HR Operations Serve as first-line HR support: receive enquiries, guide staff on HR processes, and route sensitive matters appropriately. Support recruitment and selection: vacancy documentation, interview scheduling, candidate communication, reference checks, and filing. Coordinate onboarding and workspace readiness; communicate the HR team’s induction plan and ensure it is adhered to. Track attendance, leave requests, balances, and absenteeism trends. Coordinate offboarding and clearance: exit documentation, exit interviews, benefits closure, final payroll inputs, and records archiving. Payroll & Statutory Compliance Own payroll processing for the group no other team processes payroll including inputs for starters, exits, leave without pay, allowances, deductions, benefits changes, and overtime. Process statutory payments (PAYE, NSSF, SHIF/NHIF) accurately and on time. Handle statutory registration when new companies or projects are onboarded. Maintain HR compliance files, audit evidence, statutory records, and renewal reminders for internal and external audits. Employee Records, Systems & Reporting Update HR systems accurately, protect confidential information, run data quality checks, and correct data gaps. Compile monthly HR reports and dashboards covering headcount, leave, attendance, recruitment, onboarding, performance, compliance, and exits. Performance & Development Coordinate performance-review schedules, reminders, forms, and documentation, including performance improvement plans (PIPs) and Personal Development Plans (PDPs) Monitor PDP progress and completion across staff. Administer learning and development: training calendars, nominations, attendance, evaluations, certificates, and records. Employee Relations, Policy & Culture Provide employee-relations case support: document grievances, disciplinary matters, investigations, outcomes, and follow-ups while maintaining confidentiality. Communicate and implement policies, support training, track compliance, and flag non-compliance. Support wellness, engagement, and culture activities, surveys, and recognition. Benefits, Vendors & Budget Maintain benefits records and provide HR oversight on insurance, ensuring continued employee follow-up. Administer HR vendors and contracts: records, service delivery, invoices, and renewals. Track HR budget items, training, recruitment, and welfare costs for approvals and reporting. Requirements Qualifications & Experience The successful candidate should have: Bachelor’s degree in Human Resource Management or a closely related HR discipline. IHRM membership (or eligibility). Minimum 3–4 years of progressive HR operations / administration experience, preferably in a multi-entity or multi-brand organization. Hands-on ownership of payroll processing, including statutory remittances (PAYE, NSSF, SHIF/NHIF) and registration of newly onboarded entities or projects. Experience with HRIS / payroll platforms (Microsoft Dynamics D365 or equivalent). Working knowledge of Kenyan labour law and statutory compliance. Strong MS Excel / Google Sheets and records / tracker management. Finance or accounting exposure is an added advantage, given sole ownership of payroll and statutory remittances. High ethical standards with unquestionable integrity and confidentiality. Key Competencies Operational reliability and follow-through Attention to detail and accuracy Integrity, discretion, and confidentiality Payroll and statutory-compliance acumen Process orientation and continuous improvement Service mindset and employee empathy Organization and time management Data handling and reporting (strong Excel) Collaboration and stakeholder management Adaptability in a changing environment Shop Manager Drive the Revenue & Profitability of the Shops within allocated Retail cluster Reports & Sales projections/planning Enforce SOPs across all Stores within the Cluster Manage the shops look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shop Manage balance between consignment stocks and DFP sales with an objective of maximizing device sales Cash management: maintaining accuracy & integrity in EJaze, Tkash, cash reconciliations and reporting. Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys Internal & External Stakeholder Engagement Represent the company in relation with local authorities, proactive attitude to local authorities in order to seek business and promotional activities Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile. People & Performance management – Drive performance culture, holding weekly meetings with the teams, manage staff welfare, manage staff retention/attrition/replacement Requirements Bachelor’s Degree in Business, Marketing or related field Experience: 2 – 3 years’ experience in sales and retail management Technical competencies: Sales management Customer relationship management Sales Negotiation Product Knowledge Planning and Organization Core competencies: Customer focus Networking and building partnerships Influencing and negotiating Analytical thinking Leadership competencies: Strategic orientation Business Acumen Results orientation Developing self/others Data Clerk Our client, HFCB, is seeking a reliable and detail-oriented Data Clerk to support field data collection and data management activities. The successful candidate will be responsible for accurately capturing, verifying, and organizing information while working closely with the field team. This role requires a tech-savvy individual who is comfortable using digital devices, interpreting maps and GPS coordinates, and maintaining high levels of accuracy. Key Responsibilities: Collect, capture, and update data accurately using digital devices and designated systems. Verify data for completeness, accuracy, and consistency before submission. Read and interpret maps, GPS coordinates, and location data to support field operations. Maintain organized records and ensure proper documentation of collected information. Identify and report discrepancies or missing information promptly. Work closely with supervisors and other team members to ensure timely completion of assigned tasks. Adhere to company policies, procedures, and confidentiality requirements. Perform any other duties assigned by the supervisor. Requirements Qualifications and Experience Diploma in any relevant field. Demonstrated ability to use smartphones, tablets, or other digital devices efficiently. Ability to read maps and GPS coordinates. Good communication and interpersonal skills. High level of accuracy and attention to detail. Physically fit and able to undertake field-based assignments. Must be a resident of Athi River, Syokimau, or Kitengela. Key Competencies Strong attention to detail. Good organizational and time management skills. Ability to work independently and as part of a team. Integrity and professionalism. Adaptability and willingness to work in a dynamic environment. Ability to meet deadlines while maintaining accuracy. Benefits Daily Wage: KES 1,000 per day. Health, Safety And Environment Associate Coordinator Support the HSE Coordinator , OFC Executive assistant and Estate Managers on the general oversight of the HSE operations on the estate & associated amenities Familiarize with the company HSE policy, support with the implementation of requirements stated out in the policy. Review all high risk activities with the EST team, be fully aware of the HEMP (Risk register) Training: Ensure all workers are properly trained in line with the minimum requirements in the training matrix, on a monthly basis update the site specific training matrix by supporting the HSE Trainer and periodically support the revision. Conduct & carry out internal audits/inspections on site in line with the HSE inspection calendar; report findings and update the corrective action tracker accordingly. Emergency response: Support the project in carrying out emergency exercise drills, planning for any unexpected eventualities and revising the emergency response plan with opportunities for improvement. Incident investigation: Reporting, investigating, and recording of all incidents. Following up with the site management to close out all actions added to the corrective action tracking register, reviewing incidents with all workers on site. Keep up to date with changes in current legislation and implement such changes where Support the HSEC on BI-weekly operations meetings & share HSE statistics on incident trends, BBS performance, utilities, status of the Corrective action tracker & matters of concern. Toolbox meeting: Facilitate daily toolbox meetings on site, discuss key HSE issues/ observations, flash alerts or organizational announcements. Environmental management: Support the project in waste minimization/management strategies. Maintain records of waste generated on site & assess/advise on areas requiring improvement. Conduct periodic DROPS inspections in line with the drops program & generate reports with corrective actions. Requirements Degree/Diploma/Certificate in Occupational Health and Safety/Environmental Management, NEBOSH IGC in Occupational Safety and Health, IOSH or its equivalent. 1 year experience as a HSE officer/associate in either the Construction/real estate or mining, oil, and Gas industries preferred. IMS Compliance and Implementation preferable. Added advantage – trained IMS internal auditor. Understand the application of Occupational Safety and Health Act of 2007 (OSHA), WIBA 2007, EMCA 1999 ( revision 2015) and other HSE legislation relevant to the Company’s business. Growth & Partnerships Executive-Travel We’re looking for a driven Growth & Partnerships Executive to help grow the client by bringing in new customers and partnerships. Your primary focus will be closing group travel bookings with corporates, communities, universities, and social groups, while supporting travel creators in launching successful trips. This role is ideal for someone who enjoys meeting people, building relationships, and thrives in a startup where performance is rewarded. Key Responsibilities Business Development & Sales Identify and pitch group travel packages to corporates, HR teams, chamas,universities, gyms, and social communities. Build relationships with community leaders, organizations, and partners. Present customized travel proposals and close group bookings. Manage the sales pipeline from lead generation to payment. Attend networking events and represent the client in meetings. Creator Success Support creators in planning and launching their trips. Help creators with sales campaigns, messaging, and promotional strategies. Monitor bookings and recommend actions to improve sales performance. Requirements Qualifications 1–3 years experience in sales, business development, partnerships, or account management. Excellent communication and relationship-building skills. Comfortable presenting to businesses and engaging with communities. Self-driven, organized, and able to work independently. Experience in travel, hospitality, fintech, events, or startups is an added advantage Benefits Compensation Competitive base salary. Uncapped commission on every booking you close. Performance bonuses for achieving monthly and quarterly sales targets. Opportunity to grow with one of Africa’s fastest-growing travel startups. Consultant – HR Consultancy & Training Job Purpose The purpose of this role is to support and deliver Career Directions Limited’s human capital consultancy assignments and training programmes to a high technical standard, within agreed timelines, and in accordance with client expectations. The role covers areas including job evaluation, compensation benchmarking, performance management, recruitment, human resource audits, organisational reviews, and capacity-building interventions. Key Responsibilities Execute assigned components of consultancy engagements, including desk reviews, data collection, job analysis, job evaluation, benchmarking analysis, organisational structure reviews, and policy reviews. Conduct client interviews, focus group discussions, and job analysis sessions with employees and stakeholders at various organisational levels. Develop assignment tools, including Excel models, evaluation matrices, benchmarking databases, and other analytical templates required for project delivery. Prepare high-quality client deliverables, including inception reports, technical reports, workshop materials, presentations, and related documentation. Support Team Leads in validation workshops, client presentations, stakeholder engagement sessions, and project review meetings. Design and facilitate training interventions, including training needs assessments, curriculum development, facilitator guides, participant materials, delivery, and post-training evaluation reports. Contribute to expressions of interest, technical proposals, methodologies, work plans, and team composition inputs for business development purposes. Maintain professional day-to-day client engagement on assigned assignments and identify potential follow-on opportunities where appropriate. Ensure compliance with applicable Kenyan labour and statutory requirements, including the Employment Act, PAYE, NSSF, SHIF, NITA, and HELB obligations. Maintain strict confidentiality, professional ethics, and discretion in handling client, employee, and assignment-related information. Requirements Qualifications and Experience Essential Requirements Bachelor’s degree in human resource management, Social Sciences, Business, Psychology, or a related field. Higher National Diploma in Human Resource Management. Membership with the Institute of Human Resource Management, with a valid practicing certificate. Minimum of four years’ progressive human resource experience, including at least two years in consultancy or multi-client delivery. Demonstrated exposure to at least two of the following areas: job evaluation, compensation benchmarking, performance management, human resource audits, recruitment, organisation design, or training delivery. Strong written communication and report-writing skills in English. Advanced proficiency in Microsoft Excel, Word, and PowerPoint. Desirable Requirements Master’s degree in a relevant field (an added advantage). Certification or experience using a recognised job evaluation methodology, such as points-factor, Hay, or Mercer IPE. Experience undertaking assignments across East Africa. NITA registration or Training of Trainers certification. Required Competencies Analytical rigour and attention to detail. Professional consulting presence and client engagement skills. Strong writing, synthesis, and presentation skills. Effective facilitation and training delivery skills. Ownership, accountability, and ability to deliver within agreed timelines. Commercial awareness and ability to identify client needs. Discretion and confidentiality when handling sensitive information. Branch Team Leader – Eldoret Purpose: The Branch Team leader will be responsible for overseeing and coordinating all aspects of branch operations, including showroom sales, stock and inventory control, cash management, and staff supervision. The role ensures accurate financial reporting, effective team collaboration, and compliance with company policies and internal controls. By driving sales performance, maintaining optimal stock levels, delivering excellent customer service, and developing the branch team through regular coaching and training, the Branch Team leader plays a key role in achieving branch targets and sustaining operational excellence. Key Responsibilities Branch Operations & Admin Supervise all branch activities including sales, stock control, customer service and staff performance. Ensure smooth daily running of the showroom while upholding company standards and policies. Manage staff schedules, assign duties, and monitor performance. Ensures that the necessary documents are filled by the design consultants with regard to standard procedures and that the documents are dispatched to the concerned department. Verifies and keeps records of leaves in order, conducts samples verifications of the payroll sheet before sending to payroll department and attends to queries of the Team leaders concerning clock cards of the employees. Ensures that data are correctly entered in the system and that all documentation is completed accurately and that the system is under control. Ensures that all accounts that need to be cancelled are being attended in the same week and run O/S Booking in order to housekeep file on the system. Doing follow up on reports printed, distributed, reviewed and worked out as per scheduled while updating the checklist. Financial, Cash Handling & Compliance Oversee the work of the employees at the Cash desk and ensures that all procedures are being fully respected. Undertakes continuous monitoring and management of debtors, including, the review of unpaid accounts on the system on a weekly basis and ensures that arrears procedures are being followed. Assist in the formulation of budgets/ Cash flows for the branch. Limit unnecessary expenses including petty cash. Ensure compliance with internal controls and financial policies. Stock & Inventory Management Oversee stock levels within the branch to ensure availability of fast-moving furniture and dcor items. Coordinate with the inventory, warehouse and supply chain teams on stock replenishment and transfers. Conduct regular stock counts and reconciliations to maintain accurate inventory records. Investigate and resolve stock discrepancies. Oversees the security aspects of the Branch and prevention of theft and fraud and general safety (employees and customers). Sales & Customer Service Inspire the sales team to achieve targets through customer-focused strategies and service excellence. Ensure the branch achieves its set targets. Verifies a sample of 10 products codes from system matches to POS tickets on shop floor and corrects any anomaly within appropriate time. Carries out a sampling on specific products (POS) displayed on the shop floor matches to system and tackles any anomaly. Ensures that the items in the showroom are displayed according to the range plan with the right prices. Gives excellent service to customers. Dealing with customer complaints tactfully. Ensures that all marketing tools available at the showroom are being used optimally and promotional information is efficiently communicated to all employees. Oversees the proper displaying of products in the showroom. Undertakes activities in collaboration with the sales team to boost up sales. Ensures the follow-up on outstanding DN and Bookings from Design Consultants. Assist in the identification of opportunities for new products and for enhancement and development of existing products Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats; Understand the market in which the company operates and how the company’s products and services are used within that market; Identify new markets, both geographical and by industry sector, for company products. Ensure that company has an in depth understanding of the users of company products and their ongoing needs Staff Management & Development Lead, mentor, and coach branch staff to achieve both sales and operational goals. Conduct performance appraisals and recommend training where necessary. Ability to design and conduct regular team trainings on sales, customer service, stock handling, new market trends and company policies. Ensure effective internal communications both within the Sales, Customer Support and Marketing team and across the organization. Ensures that the appropriate marketing and promotional information are efficiently communicated to walk-in clients and staff. Plan on staff leave schedule and approve staff leave. Foster a culture of energy, people centricity, integrity and customer centricity. Requirements Qualifications & Experience Bachelor’s degree in Business Administration, Commerce, Supply Chain, or related field. CPA II qualification is an added advantage. 3–5 years’ experience in retail branch management or supervision; experience in the furniture or home dcor industry is an added advantage. Strong knowledge of stock and inventory management. Proven experience in showroom sales management and customer engagement. Proficiency in ERP/stock management systems and MS Office (Excel, Word, PowerPoint). Experience with Odoo is desirable. Key Skills & Competencies Strong leadership and people management skills. Analytical and financially astute; with solid accounting and reporting ability. Excellent organizational and problem-solving skills. Customer-oriented mindset with strong communication and interpersonal skills. Ability to multitask and manage both sales and operational functions effectively. High integrity, accountability, and professionalism. Good relationship with customers in line with our company values. Branch Team Leader – Nairobi Purpose: The Branch Team leader will be responsible for overseeing and coordinating all aspects of branch operations, including showroom sales, stock and inventory control, cash management, and staff supervision. The role ensures accurate financial reporting, effective team collaboration, and compliance with company policies and internal controls. By driving sales performance, maintaining optimal stock levels, delivering excellent customer service, and developing the branch team through regular coaching and training, the Branch Team leader plays a key role in achieving branch targets and sustaining operational excellence. Key Responsibilities Branch Operations & Admin Supervise all branch activities including sales, stock control, customer service and staff performance. Ensure smooth daily running of the showroom while upholding company standards and policies. Manage staff schedules, assign duties, and monitor performance. Ensures that the necessary documents are filled by the design consultants with regard to standard procedures and that the documents are dispatched to the concerned department. Verifies and keeps records of leaves in order, conducts samples verifications of the payroll sheet before sending to payroll department and attends to queries of the Team leaders concerning clock cards of the employees. Ensures that data are correctly entered in the system and that all documentation is completed accurately and that the system is under control. Ensures that all accounts that need to be cancelled are being attended in the same week and run O/S Booking in order to housekeep file on the system. Doing follow up on reports printed, distributed, reviewed and worked out as per scheduled while updating the checklist. Financial, Cash Handling & Compliance Oversee the work of the employees at the Cash desk and ensures that all procedures are being fully respected. Undertakes continuous monitoring and management of debtors, including, the review of unpaid accounts on the system on a weekly basis and ensures that arrears procedures are being followed. Assist in the formulation of budgets/ Cash flows for the branch. Limit unnecessary expenses including petty cash. Ensure compliance with internal controls and financial policies. Stock & Inventory Management Oversee stock levels within the branch to ensure availability of fast-moving furniture and dcor items. Coordinate with the inventory, warehouse and supply chain teams on stock replenishment and transfers. Conduct regular stock counts and reconciliations to maintain accurate inventory records. Investigate and resolve stock discrepancies. Oversees the security aspects of the Branch and prevention of theft and fraud and general safety (employees and customers). Sales & Customer Service Inspire the sales team to achieve targets through customer-focused strategies and service excellence. Ensure the branch achieves its set targets. Verifies a sample of 10 products codes from system matches to POS tickets on shop floor and corrects any anomaly within appropriate time. Carries out a sampling on specific products (POS) displayed on the shop floor matches to system and tackles any anomaly. Ensures that the items in the showroom are displayed according to the range plan with the right prices. Gives excellent service to customers. Dealing with customer complaints tactfully. Ensures that all marketing tools available at the showroom are being used optimally and promotional information is efficiently communicated to all employees. Oversees the proper displaying of products in the showroom. Undertakes activities in collaboration with the sales team to boost up sales. Ensures the follow-up on outstanding DN and Bookings from Design Consultants. Assist in the identification of opportunities for new products and for enhancement and development of existing products Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats; Understand the market in which the company operates and how the company’s products and services are used within that market; Identify new markets, both geographical and by industry sector, for company products. Ensure that company has an in depth understanding of the users of company products and their ongoing needs Staff Management & Development Lead, mentor, and coach branch staff to achieve both sales and operational goals. Conduct performance appraisals and recommend training where necessary. Ability to design and conduct regular team trainings on sales, customer service, stock handling, new market trends and company policies. Ensure effective internal communications both within the Sales, Customer Support and Marketing team and across the organization. Ensures that the appropriate marketing and promotional information are efficiently communicated to walk-in clients and staff. Plan on staff leave schedule and approve staff leave. Foster a culture of energy, people centricity, integrity and customer centricity. Requirements Qualifications & Experience Bachelor’s degree in Business Administration, Commerce, Supply Chain, or related field. CPA II qualification is an added advantage. 3–5 years’ experience in retail branch management or supervision; experience in the furniture or home dcor industry is an added advantage. Strong knowledge of stock and inventory management. Proven experience in showroom sales management and customer engagement. Proficiency in ERP/stock management systems and MS Office (Excel, Word, PowerPoint). Experience with Odoo is desirable. Key Skills & Competencies Strong leadership and people management skills. Analytical and financially astute; with solid accounting and reporting ability. Excellent organizational and problem-solving skills. Customer-oriented mindset with strong communication and interpersonal skills. Ability to multitask and manage both sales and operational functions effectively. High integrity, accountability, and professionalism. Good relationship with customers in line with our company values.