Submit Cvs – New Recruitment At Unga Holding

Unga Holding

Kenya, kenya

Unga Holding is a market leader in the manufacturing & provision of superior human nutrition, animal nutrition and animal health products and services within Eastern Africa.Unga family brands are milled using superior quality grains, selected to achieve high customer satisfaction levels at the same time ensuring that the nutritional value is retained Plant Controller Role Purpose: Reporting to the Business Controller, the overall purpose of this role is to drive Plant productivity through Financial Planning, Cost Management, Product Costing, Inventory Management, and Internal Controls ensuring adherence to UHL’s financial policies and procedures. Key Duties and Responsibilities: Financial Planning Drive Total Plant(s) budgeting process. Coordinate and support budget information gathering process and ensure meeting of plant objectives and aid management decision making. Cost Management Cost control – analyse, identify, and drive exploitation of cost saving opportunities. Lead cost effective & efficiency initiatives across the business and ensure maximization of product margins. Product Costing Work closely with the Plant Manager to drive product cost competitiveness. Maintain accurate product costing in SAP (activity type and overheads rates updates) Work closely with the Business Controller to develop competitive pricing strategies for various products to drive maximization of margins. Internal Controls Ensure effective internal controls are in place within plant revenue, expenditure, inventory processes etc to prevent loss of company’s assets. Inventory Management Ensure optimum stockholding and a sound inventory control system. Maintain and develop monthly stock taking and reconciliation procedures for all sites and depots. Ensure inventory variances are fully investigated, approved, and booked on a timely basis including imported materials and external stores. plant performance Prepare timely, accurate and cost-effective plant reports and highlight variances so that management can take effective action to improve operating performance. Support the payables and receivables sections. Ensure smooth information and documentation flow for supplier payments processing at CSO. people management Identify gaps and build capability for the Team. Orientation, induction, and training of team members. Manage Performance weekly, Monthly. Drive Succession Planning for the Team. Uphold the company’s code of business conduct and ethics policy. Ensure compliance to company programs including HR activities, Continual Improvement initiatives, Safety, GMP. Job Requirements KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: A University Graduate in a business-related field Qualified Accountant (CPA(K), ACCA, or equivalent) Computer literate with hands-on working knowledge of SAP (CO,MM, PP), spread sheets and other MS Office Applications 5 years’ work experience in a manufacturing environment, with a track record of inventory and production process achievement. Key Competencies Displays Commercial Acumen Challenges Status Quo Aligns with Strategic Vision Communicates Strategy Executes with Speed Influences and Persuades Develops Self & Team Collaborates Across Team Instils Trust and Integrity Miller Role Purpose Reporting to the Senior Miller the purpose of the job is to ensure safe and efficient operation of grain milling equipment. Ensure optimal setting of the grain cleaning equipment and grinding process to achieve the intended extraction rate. Perform basic troubleshooting and maintain a clean and safe work area. Key Duties and Responsibilities Production Planning Ensure timely execution of production plans Ensure adherence to production plan and schedules Increase product availability by reviewing and replenishing the FG Kanban Ensure timely posting of bulk flour in SAP as per SLA with key stake holders Build relations with the sales team for prompt communication on sales order Implement Food Safety objectives Enhance customer experience through production of conforming products Maintain GMPs above 90% Ensure compliance to legal/regulatory requirements Implement Quality Plan and other food safety programs Grain Cleaning Process Ensure operational excellence by Maintaining equipment efficiencies Ensure optimal water addition for the wheat grain Ensure adequate lying time for wheat and Maize Maintain hourly transfer target for wheat at 14MT/hr and Maize 8.5MT/Hr Ensure optimal separation of screenings Ensure proper handling and mixing of screenings into by-product Optimize Grain Conversion Maintain set extraction rates and other milling efficiencies Monitor milling cost and optimize wheat grist Investigate process losses and take prompt corrective actions Adhere to Product Specifications Pest Management Adopt the best industrial practice by maintaining proper hygiene levels Ensure proper Sanitation of equipment through the deep cleaning process Conduct equipment and process inspection for traces of infestation Ensure AM and PM support in regard to equipment maintenance-Improve access to hidden areas Flour Transfer Process Managing the flour transfer process from Wheat mill to Packing lines Work with the Packing Supervisor on the Packing schedule and ensure availability of flour in the packing lines as per the production plan Maintenance Programs Adopt the best industrial practice by maintaining proper working integrity of the milling equipment Conduct routine equipment inspection Conduct Autonomous Maintenance and AM awareness trainings – Tagging and un tagging of abnormalities Conduct Condition Based Maintenance activities Ensure support for Planned Maintenance; Roll change, sifter maintenance, servicing drives Maintain the process flow as per mill design from the available flow charts Maintain the working integrity of MCC and PLC. Enhance employee training on PLC Maintain the working integrity of process scales Ensure Interlock system for the process is working with no bypass Use available manuals for interpretation of errors Implement Production plan and schedules Continual Improvement Initiatives Improve operational efficiencies through PaTaMu Identify process challenges & use PDCA to address bottlenecks Enhance employee competences through trainings Conduct HK Reviews for reportees by reviewing strategies against performance. Participate in the monthly HK Reviews with the Head Miller Support activities around Unga’s culture code – FIRST. Participate in organizing site events and initiatives as guided. Enhance employee safety through trainings Ensure adherence and compliance to safety requirements Leadership & Accountability Improve on process accountability through F2F discussions Coaching and mentoring employees Ensure effective communication Ensure Process ownership Conflict resolution. Ensure issues brought forward are resolved and escalated on time Process documentation and Reporting Document and maintain all process records Generate Production Reports, fill Mill backup report, and screen room reports Ensure all reports are shared with key parties and that are error free Ensure timely reconciliation of additives Participate in the stocktake process and take corrective actions against variances Job Requirements Minimum Requirements Degree in Mechanical Engineering/ Electrical Engineering or its equivalent Diploma / Advanced Certificate in Milling Technology Minimum three years of experience in the milling industry Computer proficiency in MS. Office Possess good communication skills. Supervisory skills Key Attributes/ Competencies Meticulous attention to detail Ability to work under pressure with minimal supervision Excellent presentation skills Distribution Supervisor Role Purpose: This position will be responsible for ensuring efficiency in sales operations through overseeing and optimization of Distribution Operations and ensuring all products ordered by the customers are delivered efficiently on time, in full and error free while optimizing the use of company vehicles and hired transport in delivery. Key Duties and Responsibilities: Customer Relationship Management Work closely with the sales team on customer requirements and coordinate the operation team on product availability. Coordinate with Customer Service Rep. & Sales Team on customer orders for delivery schedules and timely delivery. Review and approve customer orders, plan and accomplish delivery of customers’ orders effectively within set timelines, in liaison with Customer Service Executive and Sales Representatives. Coordinating logistics for market returns from trade to enhance good trade relations while preventing undue loss to the company. Coordinating customer orders for special products and cross-border shipments, ensuring flow of information and goods. Public relations/ customer service; attending to enquiries, sales and complaints from walk-in customers at the plant Overall process ownership for Proof of Delivery (POD) to prevent loss of revenue. Fleet Management Ensure timely and effective maintenance of company trucks to minimum their downtime /& minimize distribution disruption. Enforce adherence to the maintenance schedules and trucks roadworthy by third party transporters – maintain close relations with hired transporters Manage the availability of both company and hired vehicles to meet the delivery requirements for all customer orders. Implement and achieve agreed performance targets and efficiencies for both company and hired fleet – Truck capacity utilization, fuel consumption, repair and maintenance Logistic Management Develop and implement distribution strategies to optimize the flow of goods and manage the distribution costs. Coordinate logistics for interplant transfer and stock allocation daily to ensure balance in stock availability for both UL plants Availing trucks and planning for by-products logistics in liaison with Warehouse team – Ensure Mill operations are not interrupted due to filled up byproduct store. Compliance Ensuring compliance with County Distribution Licenses in ALL the County Governments that fall within the scope of delivery Work closely with the operations team to ensure all the products being distributed meet statutory requirements and regulatory requirement – product and permit compliance. Enforce road discipline and adherence to the rules by the distribution assistant. Ensure all distribution trucks are road work and inspection and insurance compliant. People Management & Employee Capacity Building Develop, motivate and direct staff in the department for excellent delivery service Conducting monthly Distribution Team performance reviews. Offer Coaching and mentoring to develop employees. Regularly conduct face to face sessions and ensure timely closure of action identified. Prepare and implement employee personal development plans in liaison with the HRBP. Train and review employees skill levels and timely address skill gaps through TWI Job Requirements Bachelor’s degree in business-related discipline, supply chain management, Logistics Management, Procurement or Related Field. Minimum five (5) years’ experience in Warehouse, fleet operations and logistics management with at least (3 years supervisory/ managerial level. Computer proficiency especially with Microsoft Excel. Good presentation skills, administrative writing and reporting skills Strong working knowledge of warehouse operations, Logistic and Distribution Management. Experience in working with ERP is an added advantage. Maintenance Supervisor Role Purpose This position will effectively develop and implement follow-up preventive maintenance programs for all machines, equipment and other facilities and installations on site for maximum life, productivity and efficiency. Key Duties and Responsibilities Plant Maintenance To develop efficient and effective preventive maintenance programs for all equipment and machines. To implement budget controls and monitor the maintenance budget to ensure no over-expenditure. To organize direct and motivate the maintenance team to optimize productivity. To provide effective support and project management to ensure company projects are completed within the scheduled times and cost. To provide sound technical and engineering maintenance advice for equipment, machines and facilities improvement. To implement ISO/HACCP/DOHSS/NEMA recommendation within the company. To facilitate competitive sourcing of cost value engineering services to maximize company returns. Analyze budgets and continuously control production costs and identify/rectify waste measures. Make decisions and advice the business on equipment use, maintenance, modification and procurement Monitor and review the performance of staff and organize necessary interventions for improvement. Ensure, efficient collaboration and co-ordination between relevant departments including Production, Distribution and Management Driving root cause analysis initiatives on equipment availability and performance losses and following up to ensure corrective actions are implemented Coordinating orientation of all new employees within maintenance to ensure that it is done procedurally Process documentation and Reporting Ensure all maintenance activities are recorded and documents well maintained for all processes Ensure all maintenance reports are generated and reviewed on time i.e. MTTR, MTBF, utilities report, inventory etc. Ensure all reports are shared with key parties and that are error free Lead the stocktake process and take corrective actions against variances in the maintenance store Food Safety Ensure the Food Safety Management System and customer specific quality standards are implemented for all equipment and production processes. Support the Food & Safety team members at the plant to perform their assigned responsibilities to drive a positive food safety culture. Ensure prompt resolution of complaints/equipment breakdown supported by Root Cause Analyses. Enhance customer experience through availing machines that produce conforming products Maintain GMPs above 90% Ensure compliance to legal/regulatory requirements Implement Quality Plan and other food safety programs Adopt the best industrial practice by maintaining proper hygiene levels Conduct equipment inspection for efficiency Occupational Safety, Health and Environment Ensure OSHA 2007 is implemented and adhered to by all employees & outsourced contactors/visitors. Drive a positive occupational safety ownership, health and welfare culture at all levels of the including workplace inspection & hazard identification. Support the SHE Committee members at the Plant to perform their assigned duties and responsibilities. Investigate all near misses, accidents and incidents and ensure timely reporting in line with policies & procedures – Use problem solving technic to solve chronic issues related to safety Ensure proper equipment and process design that promotes safety – Safeguard and protect equipment designed to enhance employee safety. Continual Improvement Ensure PaTaMu initiatives and projects are implemented leading to continual improvement. Continuously identify opportunities for improvement for all equipment and apply PaTaMu methodologies to improve. Lead training and upskilling initiatives of technicians and production staff i.e. AM, TPM Encourage generation and implementation of PaTaMu ideas to drive a culture of innovation and creativity. Ensure employees have a good understanding of Kaizen and how the PaTaMu model works. Identify process challenges & use PDCA to address bottlenecks Coordinate all continual improvement projects for the function Enhance employee competences through trainings Support activities around Unga’s culture code – FIRST. Participate in organizing site events and initiatives as guided. Drive an effective accountability system in the Plant through daily work management. Utilize Daily Standard Work & Leader Standard Work. Leadership & Accountability Oversee work performance of staff including goal setting, learning & development Conduct HK Reviews for the maintenance team by reviewing strategies against performance. Participate in the monthly HK Reviews. Conduct periodic performance review, appraisals for employees, develop and implement training plans Coaching/mentoring employees to scale performance and engagement levels. Improve process accountability through F2F discussions. Ensure a competent and engaged workforce by supporting and driving programmes such as talent mapping, implementation of personal development plans, face-to-face feedback sessions, effective meetings and succession planning. Conflict resolution. Ensure issues brought forward are resolved and escalated on time Job Requirements Minimum Requirements Degree in Mechanical /Electrical Engineering At least (8) years’ experience in production and plant operations, with at least (3) years Managerial Level. Hands-on experience on modern PLC operated process equipment Ability to read and interpret technical data, drawings as well as manuals. Proven ability in Project Management is an added advantage Registered member of the Engineering Board of Kenya (EBK) Basic Finance Knowledge and Experiences with an ERP are added advantage Excellent leadership and human resource management skills Ability to manage a variety of cross-functional team members Competence in problem solving, team building, planning and decision making Excellent written and verbal communication skills Excellent organizational skills and attention to detail. Ability to maintain confidential information. Mechanical Technician Role Purpose This role reports to the maintenance supervisor and will effectively perform preventive, predictive and corrective maintenance on property, plant and equipment to achieve overall efficiency and effectiveness. Key Duties and Responsibilities Plant Maintenance Process, plan, implement and control, review and adjust a maintenance schedule for assigned jobs. Preventive and condition-based maintenance of machines as per laid down instructions and procedures to ensure smooth running Trouble shooting Mechanical equipment and machine failures by inspection and testing and prescribing corrective action and reinstating it back to its working condition Ensure efficient machine operations during shift cover Initiating purchase requisition for machine spare parts for maintenance Identify and report all assets misuse (e.g. machines, spares, tools, etc.) Machine modification, improvement and innovation to improve efficiency Maintenance checks on building structure and facilities Basic maintenance of plant utilities (Generators, Compressors etc.) Support maintenance of building, facility and machines at the Central Support Office Any other assigned duties by the supervisor Maintenance Reporting Inspection of machines operations and recording of accurate data such as pressures, temperatures etc. to ascertain smooth operation or service requirements. Logging details of work performed on data records to enable further action, planning for next service and storage as history. Capturing correct and accurate data i.e. task details and time taken on job cards. Communication & Accountability Improve on process accountability through F2F discussions Ensure effective communication Participate in conflict resolution. Escalate chronic issues that require urgent attention Continual Improvement Initiatives Support PaTaMu, CI, ERM and 6K, initiatives and objectives Offer support and training to AM team members Continually generate improvement ideas and actively participate in CI projects. Improve operational efficiencies through PaTaMu Identify process challenges & use PDCA to address bottlenecks. Support activities around Unga’s culture code – FIRST. Safety Health and Environment (SHE) & Food Safety Support SHE and GMP/FSMS initiatives and objectives in the department. Identify and report all quality and food safety issues during daily operations. Participate in the planned workplace safety trainings Ensure adherence and compliance to safety requirements Job Requirements Minimum Requirements BSc Mechanical Engineering or Diploma in Mechanical Engineering Knowledge of preventive maintenance, mechanical installations, welding and fabrication Minimum 3 years’ experience in a busy manufacturing company Competent in troubleshooting, problem solving, team building, planning and decision making Excellent written and verbal communication skills Excellent organizational skills Key Attributes/ Competencies Attention to detail Ability to work under pressure with minimal supervision Excellent communication and presentation skills Ability to maintain sensitive and confidential business information. Don't Keep Share!: WhatsApp Tweet

4 hours ago

Submit Cvs – New Recruitment At Bridge Talent Management

Bridge Talent Management

Kenya, kenya

Full-Time

One HR information system to manage your employees’ entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Administrator/Receptionist Job Purpose Our client, a growing floriculture business, is seeking an Administrator & Receptionist that will be responsible for the smooth day-to-day running of the Nairobi office, providing professional front-office support while coordinating general administration, office supplies, documentation, communication, and operational support. The role requires a highly organised, presentable, and proactive individual who can effectively coordinate multiple office activities and serve as the first point of contact for clients, suppliers, visitors, and other stakeholders. Key Responsibilities Manage the day-to-day administration and smooth running of the Nairobi office. Receive and professionally attend to visitors, clients, suppliers, and other stakeholders. Manage incoming calls, emails, correspondence, and general office communication. Coordinate office supplies, stationery, kitchen requirements, and other administrative needs. Maintain proper physical and digital filing of invoices, permits, correspondence, and other company documents. Support the Operations team with order documentation, export records, schedules, and other administrative requirements. Coordinate meetings, appointments, boardroom arrangements, and visits by international buyers and suppliers. Liaise with suppliers and service providers on office-related requirements and follow up on deliveries and services. Maintain accurate office records and ensure documents are readily accessible when required. Support coordination between the Nairobi office, farm, and other internal teams. Assist with basic administrative and operational reporting as required. Ensure the office remains organised, professional, and adequately equipped for daily operations. Perform any other administrative duties assigned by management. Requirements & Qualifications Diploma or Degree in Office Administration, Secretarial Studies, Business Administration, Public Relations, or a related field. Minimum 3 years’ experience in administration, reception, or office coordination. Experience in a flower farm, agricultural, logistics, export, or related environment will be an added advantage. Proficiency in Microsoft Word, Excel, Outlook/email, and other office applications. Excellent communication and telephone etiquette. Strong organisational and record-keeping skills. Professional, presentable, and customer-focused. Ability to multitask, work independently, and manage a busy office environment. High level of professionalism, confidentiality, and attention to detail. Operations Assistant – Floriculture Key Responsibilities Support the Operations Manager with day-to-day logistics and export activities. Deliver, collect, verify, and process export documentation at JKIA, customs offices, airlines, banks, and other relevant locations. Travel to the farm when required to verify packing sheets, dispatch documentation, and resolve operational discrepancies. Track and update flight details, Airway Bills (AWBs), KEPHIS certificates, and other export documentation. Support coordination of flower dispatches from the farm to the airport. Assist in monitoring cold-chain processes and verify temperature records during transit. Follow up with airlines, clearing agents, transporters, and other logistics partners as directed. Maintain accurate records of operational activities, shipments, and documentation. Handle operational errands and urgent deliveries using company vehicles or motorcycles. Escalate delays, documentation issues, or other operational challenges to the Operations Manager promptly. Perform other operational duties as assigned by management. Requirements & Qualifications Diploma or Certificate in Logistics, Supply Chain, Clearing & Forwarding, Agriculture, or a related field. At least 3 years of experience in logistics, flower farm operations, air freight, perishables, or a related operational environment. Previous experience supporting export or airport cargo operations is an added advantage. Valid Kenyan motorcycle riding licence is mandatory. Valid Kenyan driving licence is an added advantage. Good knowledge of Nairobi, JKIA, and surrounding areas. Good understanding of documentation and record-keeping. Strong attention to detail and ability to track multiple activities accurately. Ability to work under pressure and respond quickly to operational needs. Willingness to travel frequently between the office, farm, and airport. Core Competencies Strong coordination and follow-through Attention to detail and accuracy Proactive and hands-on approach Good communication and interpersonal skills Ability to work independently with minimal supervision Reliability and accountability Ability to work in a fast-paced operational environment Finance and Accounts Manager Key Responsibilities Manage the full accounting function, including Accounts Receivable, Accounts Payable, General Ledger, reconciliations, and financial records. Prepare and issue invoices to export clients and manage receivables from growers and international customers. Manage supplier accounts, payments, reconciliations, and related financial documentation. Monitor cash flow, prepare cash flow forecasts, and ensure adequate funds are available for operational requirements. Reconcile air freight, clearing, forwarding, logistics, and other export-related costs and monitor cost efficiency. Manage payroll processing, including payments for casual and other employees. Prepare monthly management accounts, financial reports, budgets, and variance analysis. Ensure compliance with KRA requirements, including VAT, withholding tax, PAYE, and other applicable statutory obligations. Maintain accurate records for export transactions and ensure compliance with relevant tax and financial regulations. Coordinate internal and external audits and ensure all required financial documentation is readily available. Work closely with the Farm, Operations, Procurement, and Management teams to ensure effective financial planning and control. Provide financial insights and recommendations to management to support business decisions and cost management. Requirements & Qualifications Bachelor’s degree in Accounting, Finance, Commerce, or a related field. CPA (K) qualification is mandatory. Minimum 4 years’ experience in finance and accounting, preferably within the flower export, floriculture, air cargo, or export trading industry. Proven experience handling export invoicing, receivables, payables, cash flow, and general ledger functions. Strong knowledge of KRA taxation and statutory compliance. Experience managing supplier and international client accounts. Proficiency in accounting systems such as QuickBooks, Sage, or similar platforms. Advanced Microsoft Excel skills with strong analytical and reporting capabilities. Core Competencies Strong financial management and accounting skills. High attention to detail and accuracy. Strong understanding of export finance and compliance. Excellent analytical and problem-solving abilities. High integrity and confidentiality. Strong organisational and stakeholder management skills. Ability to work independently and meet strict deadlines. Commercially aware and proactive approach to financial control. Operations Manager – Floriculture Key Responsibilities Export Planning & Forecasting Work closely with the Farm Manager to obtain projected flower production and export volumes. Develop export forecasts based on farm production, buyer requirements, orders, and market demand. Understand buyer requirements and translate them into practical production and export plans. Monitor available flower volumes, quality, specifications, and readiness for export. Maintain regular communication with international buyers following communication and direction from the COO. Coordinate closely with the farm to ensure production plans are aligned with confirmed and anticipated orders. Logistics & Export Operations Manage end-to-end logistics of flowers from the farm to the airport and onward to international destinations. Coordinate clearing, forwarding, transportation, cold-chain logistics, and airport cargo handling. Work closely with airlines, cargo handlers, clearing agents, transporters, and other logistics partners to ensure timely dispatch. Monitor airline schedules, cargo capacity, flight changes, and potential disruptions that may affect exports. Ensure flowers are handled and transported within the required timelines and conditions. Identify and resolve logistical challenges that may affect export schedules or product quality. Airport Cargo & Export Documentation Coordinate flower deliveries and cargo operations at Jomo Kenyatta International Airport (JKIA). Manage and verify export documentation, including Airway Bills (AWBs) and related shipping documentation. Ensure export documentation is accurate, complete, and available within required timelines. Liaise with clearing and forwarding agents and relevant airport stakeholders. Ensure compliance with applicable export, customs, cargo handling, and aviation requirements. Maintain proper records of shipments, documentation, and export transactions. Farm & Operational Coordination Maintain close visibility of activities at the farm and ensure operational issues affecting exports are identified early. Coordinate with the Farm Manager on production, harvesting, packing, dispatch readiness, and projected export volumes. Monitor the availability of flowers against buyer orders and export forecasts. Coordinate operational purchases and requirements with the relevant teams. Ensure timely communication between the farm, Nairobi office, logistics partners, and management. Conduct regular farm visits to monitor operations and resolve emerging issues. Stakeholder & Buyer Coordination Maintain professional relationships with international buyers, logistics partners, clearing agents, airlines, and other operational stakeholders. Follow up on buyer requirements and ensure they are communicated accurately to the relevant teams. Coordinate with Finance and Accounts on payments, logistics costs, purchases, and other operational requirements. Work closely with the COO and Managing Director on operational priorities and export planning. Provide management with regular updates on production, export volumes, shipments, logistics challenges, and operational performance. Office & Administrative Operations Oversee the smooth day-to-day running of the Nairobi office from an operational perspective. Maintain accurate operational records, shipment files, buyer information, forecasts, and logistics documentation. Coordinate internal communication between the Nairobi office and farm. Support basic employee coordination and ensure operational teams have the resources required to perform effectively. Assist management with operational reporting and other duties as assigned. Requirements & Qualifications Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Agribusiness, or a related field. Minimum 5 years of relevant experience in floriculture, flower exports, logistics, supply chain, or agricultural export operations. Proven experience coordinating flower exports and airport cargo operations. Good understanding of cold-chain logistics and perishable goods handling. Experience working with international buyers, airlines, clearing agents, freight forwarders, and logistics providers. Strong knowledge of export documentation, including Airway Bills and customs/clearing documentation. Good understanding of the Kenyan flower export ecosystem and relevant regulatory requirements. Strong forecasting, planning, coordination, and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work under tight timelines and manage time-sensitive export operations. Willingness to travel regularly between the Nairobi office, farm, airport, and other operational locations. Core Competencies Strong operations and logistics management Export planning and forecasting Floriculture and perishable goods knowledge Buyer and stakeholder relationship management Strong attention to detail and documentation Problem-solving and decision-making Excellent communication and coordination Ability to work under pressure and meet strict deadlines Proactive and hands-on approach to operations High level of integrity, accountability, and professionalism Don't Keep Share!: WhatsApp Tweet

6 days ago

Submit Cvs – New Recruitment At Central Bank Of Kenya

Central Bank of Kenya

Kenya, kenya

Full-Time

The Central Bank of Kenya is a public institution established under Article 231 of the Constitution of Kenya, 2010. The Bank is responsible for formulating monetary policy to achieve and maintain price stability and issuing currency. Pursuant to the CBK Act, the Central Bank promotes financial stability through regulation, supervision and licensing of fin Senior Manager, IT Infrastructure Key Responsibilities Strategic Network & Connectivity Leadership: Direct the design, implementation, lifecycle management, and resilience of enterprise networks across HQ, DR sites, and branches, ensuring redundancy for mission-critical core banking systems. Data Centre Operations & Facilities: Oversee Data Centre facility design, scalability, and 100% availability; manage critical environmental and power systems (generators, UPS, HVAC, fire suppression) in coordination with Facilities; and enforce health, safety, and access compliance. Infrastructure Transformation & Projects: Lead large-scale enterprise infrastructure transformations, including data centre refreshes, WAN optimization, cloud integration, and emerging technology adoption. Security, Risk & Governance: Partner with cybersecurity teams to govern network security architecture, enforce DR/BCP readiness, ensure regulatory compliance, and support internal/external audit remediations. Vendor & Team Management: Lead and mentor multi-disciplinary teams, establish performance goals, and manage OEM/vendor relationships, contracts, and SLAs to guarantee service accountability. Qualifications Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a closely related field. Mandatory Professional Certifications: Advanced networking (Cisco CCNP/CCIE or equivalent), next-generation firewall/security technologies (Cisco, Fortinet, Check Point, Palo Alto), PKI/Identity Management, Application Delivery/Load Balancing, Virtualization/Storage, and Disaster Recovery/BCM (ISO 27031, ISO 22301). Added Advantages: Certifications in ITIL/ISO 20000, Data Centre management/design (e.g., CDCP/CDCS), executive leadership, and operational experience supporting high-availability financial/payment platforms. Experience & Technical Competencies Minimum of 10 years of progressive experience in enterprise IT infrastructure and network management within a large-scale regulated financial institution or mission-critical environment, including at least 5 years in a senior leadership role. Extensive hands-on and management background in 247 Data Centre and network operations (LAN/WAN/MPLS/SD-WAN, BGP, security, load balancing, storage, and virtualization). Transformation Track Record: Verifiable leadership of at least two major enterprise-scale transformation programmes (one Data Centre transformation and one enterprise network transformation covering design, procurement, implementation, commissioning, and operational transition). Demonstrated expertise in major-incident leadership, capacity planning, OEM/SLA governance, and audit compliance. Principal Internet Banking Officer Job Summary The role holder actively manages and executes implementation tasks for Digital Channels within Core Banking-Digital Channels. Responsible for ensuring that all digital channel transactions are processed and settled accurately and in a timely manner, the specialist resolves customer issues while maintaining strict compliance with regulatory frameworks, policies, and operational procedures. Key Responsibilities Environment Management: Install, configure, upgrade, and tune digital channels application environments to ensure optimal performance and system reliability. System Integration & Development: Oversee development and integration efforts between digital channels, Enterprise Service Bus (ESB), payment gateways (SWIFT, RTGS, M-PESA), and third-party systems. Security & Administration: Implement and maintain robust application security and administrative controls across all digital platforms. Vendor Support & Reporting: Interface directly with Temenos Corporation for technical support, coordinate Business/MIS report extractions, and distribute data to business units and data warehouses. Documentation & Compliance: Ensure all system changes, workflows, and configurations are thoroughly documented to a professional standard and aligned with regulatory requirements. Qualifications Bachelor’s Degree in Computer Science, Business, or a related field. Added advantage: Formal training in Internet Banking, Core Banking Platforms, Payment Systems, or Artificial Intelligence. Experience & Technical Competencies Minimum of 6 years of work experience within the financial sector, focusing on digital channels, payment systems, product development, and service excellence. Sound knowledge of the Banking Act and regulatory frameworks governing the financial services industry. Strong technical understanding of containerization and microservices technologies, including Red Hat OpenShift, Kubernetes, microservices, web services, and SWIFT/RTGS payment system protocols. Head of AI and Automation Job Summary The role holder provides strategic leadership for CBK’s Artificial Intelligence, Machine Learning, and Intelligent Automation initiatives. Responsible for overseeing the development and deployment of AI models, advanced analytics, and reporting automation, the leader drives strategic use cases to enhance operational efficiency, optimize decision-making, and govern model risk management across the Bank. Key Responsibilities Strategic Leadership & Delivery: Lead the AI and Automations pillarencompassing Data Science, MLOps, and Intelligent Automationwhile executing use cases aligned with Implementation Matrix priorities and managing associated research/development budgets. AI Governance & Compliance: Establish robust AI governance frameworks, model risk management practices, and ethical AI principles. Ensure all solutions meet strict regulatory, ethical, and technical standards, incorporating international frameworks like ISO 42001, NIST, or the EU AI Act. Innovation & Lifecycle Management: Lead the development of AI proofs-of-concept (POCs) and oversee their transition to secure production environments, managing the full AI lifecycle (monitoring, retraining, and optimization). Ecosystem & Partnerships: Build strategic partnerships with universities, research institutions, and technology vendors, representing the Centralized Data Office in external engagements and fostering a culture of responsible experimentation. Qualifications Bachelor’s and Master’s Degrees in a quantitative or technical field (e.g., Computer Science, Data Science, Artificial Intelligence, Machine Learning, Engineering, Mathematics, Statistics, or Information Systems). PhD in Artificial Intelligence, Machine Learning, Data Science, Intelligent Automation, or a related discipline is an added advantage. Experience & Technical Competencies General Experience: Minimum of 10 years in AI, Machine Learning, Data Science, and Intelligent Automation, including at least 5 years leading enterprise solution delivery and 3 years managing multi-disciplinary technical teams within highly regulated environments (financial services, central banking, telecom, or government). Technical Expertise: Deep knowledge of classic AI, Deep Learning, NLP, Large Language Models (LLMs), Generative AI, AI Agents, RAG, and intelligent automation platforms (RPA, Power Automate, UiPath). Architecture & Cloud: Hands-on experience designing enterprise AI architectures, integrating APIs and cloud-based AI platforms (Azure AI/OpenAI, Databricks, AWS, Google AI), and implementing controls for model explainability, security, and PII compliance. Senior Business Analyst, Core Banking Job Summary The role holder provides high-level support for Core Banking Systems (such as Infinity and Financial Market Systems), holding ultimate responsibility for application-layer performance tuning, development, maintenance, report generation, and successful backup execution. The Senior Business Analyst bridges business operations and technical teams to streamline processes, eliminate paperwork, and optimize system performance. Key Responsibilities Process Automation & Optimization: Evaluate business processes, collaborate with business champions to eliminate non-value-added steps, translate solution requirements for technical teams, and develop optimization strategies. System Development & Integration: Oversee development and integration aspects between Core Banking Systems and third-party platforms, evaluate new product features, and manage vendor technical support. Reporting & Documentation: Coordinate the extraction and distribution of Business/MIS reports to relevant third-party systems (like Data Warehouses) and business units while maintaining rigorous system change documentation. Upgrade & Change Management: Liaise with change management and business sponsors to schedule software upgrades, patch releases, and software deployments into the production environment. Business Engagement & Strategy: Support business requirement gathering, analysis, planning, and implementation, while identifying emerging technologies and developing business cases and proofs-of-concept. Qualifications Bachelor’s Degree in Computer Science or a related field. Added advantage: Formal training in Core Banking platforms, Internet Banking, Payment Systems, or Artificial Intelligence. Experience & Technical Competencies Minimum of 5 years of experience in a T24/Infinity/Financial Systems production support environment as an administrator or consultant. At least 5 years of hands-on experience in UNIX system administration specifically tailored to IBM AIX. At least 3 years of experience administering IBM WMQ and IBM WebSphere. At least 3 years of experience in Oracle Database Administration. Senior Manager, IT Strategy & Projects Job Summary The Senior Manager – IT Strategy & Projects directs, coordinates, implements, and executes complex IT programs within the IT Program Management Office, ensuring alignment with the Bank’s overarching strategy and goals. Working alongside the Head of IT Governance, Enterprise Architecture and Projects, the role holder consolidates the IT Strategic Plan, provides leadership to project managers, and champions robust project management standards across all business units. Key Responsibilities Strategy Formulation & Planning: Collaborate with business and IT stakeholders to shape strategic direction, coordinate the IT Department roadmap, and consolidate regular progress reports on the IT Strategic Plan. Program & Project Execution: Oversee the end-to-end delivery of IT programs and projects on time, within scope, and on budget, utilizing standardized project management frameworks to manage scope changes, schedules, and costs. Resource & Vendor Coordination: Manage internal resources, project allocations, and third-party vendor relationships to ensure flawless execution, comprehensive documentation, and optimal stakeholder engagement. Risk, Quality & Compliance Management: Coordinate risk mitigation strategies, manage project performance metrics, oversee quality assurance testing, and ensure audit teams are properly engaged throughout project lifecycles. Team Leadership & Onboarding: Provide leadership to direct reportsincluding Senior Project Managers and Project Managerswhile guiding new staff onboarding and enforcing rigorous operational procedures. Qualifications Bachelor’s Degree in Computer Science, Engineering, or a related field. Mandatory certification in IT Program and Project Management frameworks such as MSP, Prince II, PMBOK, or an equivalent recognized standard. Experience & Technical Competencies Minimum of 10 years of IT project management experience in a complex, large-scale environment, with at least 3 years in a senior leadership or management role within central banking, financial services, government, telecommunications, or regulatory institutions. Proven track record in IT project portfolio management, strategy formulation, budgeting, and industry-standard delivery approaches (including Agile methodologies). Exceptional stakeholder management, conflict resolution, negotiation, and people management skills, paired with a solid technical background in project tracking and reporting tools. Principal Analyst, Cyber Security Infrastructure Job Summary Serving as a technical security lead, the role holder is responsible for the administration, operations, maintenance, and optimization of cybersecurity technologies to achieve 99.999% service availability. The Principal Analyst drives cybersecurity posture improvements, mentors junior staff, and ensures operational excellence across security infrastructure. Key Responsibilities Strategic & Operational Alignment: Contribute to the overall achievement of the Bank’s strategic objectives by implementing cybersecurity policies, baselines, standards, and processes to mitigate cyber risks. Infrastructure Management & Uptime: Maintain cybersecurity tools and services to guarantee 99.999% uptime, manage deployments, upgrades, incident resolution, and execute patching and vulnerability management programs. Technical Troubleshooting & Support: Coordinate Level 2 and Level 3 troubleshooting activities, handle change management and documentation, enforce KPIs and SLAs, and provide seamless support to staff and external partners. Audit & Metric Reporting: Support internal and external audit remediation activities, maintain control adequacy, and deliver periodic reporting on cybersecurity metrics and KPIs. Team Leadership & Mentorship: Mentor junior team members to drive operational excellence, efficiency, and professional growth within the cybersecurity operations unit. Qualifications Bachelor’s Degree in Electrical Engineering, Computer Science, Information Technology, or a related technical field. Network Security Certification: Mandatory holding such as Cisco Certified Network Professional (CCNP) Security, CCIE Security, Check Point Certified Security Administrator (CCSA), or Check Point Certified Security Expert (CCSE). Information Security Certification: At least one globally recognized credential such as CISSP, CHFI, CISM, CISA, OSCP, or CEH. Added Advantage: Professional certification in project management. Experience & Technical Competencies Minimum of 5 years of hands-on experience working with information security technologies and controls, including IDS, firewalls, VPN administration, content filters, security scanning tools, antivirus, encryption, penetration testing, and vulnerability assessments. Proven background in IT networks, systems administration, or user support focused on implementing and administering cybersecurity solutions. Advanced working knowledge of endpoint and network security solutions, databases, web applications, big data, cloud/virtualization environments, and microservices technologies. Analyst, IT Planning & Governance Job Summary The role holder is responsible for coordinating and managing vendor contracts, overseeing vendor performance management, and supporting the budgeting, monitoring, and reporting of both Capital Expenditure (CAPEX) and Operating Expenditure (OPEX) for IT and business solutions. The analyst ensures effective vendor relationships, strict compliance with contractual obligations, and the alignment of expenditures with strategic and operational goals. Key Responsibilities Vendor Contracts Management: Support the drafting, review, and administration of vendor contracts; maintain a centralized contract repository ensuring timely renewals and milestone tracking; and ensure all engagements adhere to organizational policies and risk frameworks. Vendor Performance Management: Monitor and evaluate vendor performance against SLAs and KPIs, prepare periodic performance reports, facilitate review meetings, and manage vendor risk assessments and corrective action plans. Budgeting & Financial Monitoring: Support the preparation of annual IT budgets, track actual spend against budget allocations, highlight variances with recommended corrections, and provide financial forecasts for cost optimization. Reporting & Compliance: Generate regular dashboards on contract status and budget utilization, ensure adherence to internal procurement guidelines and external regulations, and support internal/external audit activities. Qualifications Bachelor’s Degree in Business, Finance, Procurement, Information Technology, or a related field. Mandatory requirement: Must be currently pursuing or possess certification in ITIL, COBIT, Chartered Institute of Procurement and Supply (CIPS), or Project Management. Experience & Technical Competencies At least 3 years of experience in IT Governance and Service Management functions, focusing on vendor management, contract administration, or financial monitoring. Solid familiarity with IT service delivery, budgeting processes, procurement guidelines, and accounting functions (considered an added advantage). Proficient in enterprise software (Oracle, SAP, or Navision) and highly skilled in Microsoft Excel and Word for data analysis and reporting Senior Manager, IT Planning & Governance Job Summary The role holder guides the IT Department through effective IT strategic development, aligning initiatives with budgets, and fostering strong partnerships with IT suppliers. The Senior Manager spearheads techno-financial efficiency by managing financial spend governance, vendor readiness for digital transformation, and leading a team of professionals to advance the Bank’s technological infrastructure, systems, and cyber security governance. Key Responsibilities IT Planning & Strategy: Collaborate with IT leadership to create and execute IT strategies aligned with overall CBK objectives, establishing short- and long-term operating procedures and tracking progress against the technology vision. Financial Planning & Governance: Coordinate comprehensive multi-stakeholder technology budgets (Capex and Opex), oversee budget utilization, plan financial governance sessions, and manage end-to-end spending approvals in compliance with contracts and SLAs. Vendor & Partner Performance Management: Develop and embed a Partner Governance Framework, establish periodic supplier evaluations and annual business reviews, track SLA compliance, and continuously align support contracts with future roadmap technologies. Leadership & Talent Management: Lead, mentor, and develop a multi-disciplinary team through structured feedback, goal setting, optimal organizational structuring, and process automation. Risk, Audit & Compliance: Drive IT audits to ensure compliance with technological best practices and regulations, minimize operational/cybersecurity risks, and monitor KPIs via IT Service Management frameworks (ISO 20000). Qualifications Bachelor’s Degree in Engineering, Information Technology, Financial Management, or a related discipline (Master’s degree is an added advantage). Mandatory professional certification: CGEIT, COBIT, CISM, ITIL, PMP, or an equivalent recognized certification. Additional certifications in IT, Financial Management, Procurement, or Contract Management represent an added advantage. Experience & Technical Competencies Minimum of 10 years of relevant working experience in IT Planning and Partner Governance in a complex environment, including at least 3 years in a senior leadership or management role within central banking, financial services, government, telecommunications, or regulatory institutions. Advanced financial knowledge, business acumen, and a strong background in IT budgeting processes, contract management, IT infrastructure design, and project management methodologies. Exceptional stakeholder management, conflict resolution, analytical, and presentation skills, coupled with a solid understanding of ITIL processes. Senior Manager, Enterprise Architecture Job Summary The role holder shapes the Bank’s technology vision, strategy, ad enterprise architecture to ensure operational efficiency, security, and long-term alignment with business and national objectives. The Senior Manager leads the design of enterprise-wide IT architecture across business, application, data, technology, and security domains, guiding digital transformation initiatives and overseeing the evolution of IT assets. Key Responsibilities Enterprise Architecture Practice: Establish, implement, and maintain a robust Enterprise Architecture (EA) practice and institutionalize standards, frameworks, policies, and guidelines across business, application, information, and technology domains. Strategic Leadership & Domain Integration: Provide strategic direction for business, application, information, technology, and security architecture (incorporating Enterprise Security Architecture and proactive risk/audit mitigation). Solution Design & Oversight: Direct end-to-end technology solutions acquisition and high-level solution designs for major projects, ensuring seamless integration with government agencies, financial institutions, and stakeholders. Audits, Risk & Compliance: Lead IT audits, enforce technological best practices, reduce operational, cybersecurity, and business continuity risks through prudent controls, and track KPIs via ISO 20000 frameworks. Talent & Performance Management: Manage, recruit, mentor, and coach a team of IT professionals (enterprise architects, solution architects, and consultants), ensuring an optimal organizational structure and high service management standards. Qualifications Bachelor’s Degree in Computer Science, Engineering, Business, Information Technology, or a related discipline (Master’s or post-graduate qualification is an added advantage). Mandatory professional certification: TOGAF Enterprise Architecture Practitioner, Zachman Certified Enterprise Architect, or an equivalent vendor-neutral architecture certification. Additional advantages: Certifications in cloud architecture, security architecture, IT governance, or project management. Experience & Technical Competencies Minimum of 10 years of experience working with large organizations on a similar scope, including at least 3 years in a senior leadership position managing enterprise architects and solution architects. Demonstrated banking (or equivalent) enterprise architecture experience, with deep technical competency in solution design and high-level design creation for major projects. Extensive exposure across application and business architecture domains such as banking, telecommunications, or retail. Database Administrator Job Summary The Database Administrator oversees the full lifecycle of the Bank’s data platformsincluding Oracle, SQL Server, MySQL, PostgreSQL, MongoDB, Big Data, and Data Lakes. The role holder is responsible for database installation, configuration, health monitoring, performance tuning, access security, and backup/recovery strategies, working closely with application developers, IT operations, and business teams to ensure operational efficiency, data integrity, and regulatory compliance. Key Responsibilities Architecture & Implementation: Define database physical structures, security specifications, and data modeling requirements; install new or revised systems; create database objects; and support data loads and migrations. Performance Tuning & Maintenance: Monitor and optimize database performance through parameter adjustments, indexing, and tuning; implement new releases, patches, and upgrades; and design archiving and backup/recovery strategies. Security & Compliance: Implement and enforce rigorous database security, access controls, PII data protection, and standardized naming conventions while ensuring adherence to organizational policies. Backup & Recovery Management: Manage on-site backups, restoration, and recovery processes in coordination with off-site teams using platforms like RMAN and Commvault. Collaboration & User Support: Partner with Data Architects and development teams to ensure efficient code interaction, assist in business case development, and provide end-user training and stakeholder assistance. Qualifications Bachelor’s Degree in Computer Science, Information Technology, or a related discipline. Mandatory certification: Oracle Certified Professional (OCP) or its equivalent. Strongly recommended added certifications: MS SQL, MySQL, Postgres, MongoDB, and Operating System (Unix/Linux/Windows) certifications. Advanced knowledge of Database Security, PII Controls, and engineered systems like Exadata. Experience & Technical Competencies Minimum of 5 years of hands-on experience as a Database Administrator administering Oracle, MS SQL, and open-source databases in mixed OS environments (Unix, Linux, Windows). Advanced Oracle DBA expertise in high-availability setups, including Real Application Clusters (RAC), Data Guard, and multitenant architectures. Extensive proficiency in RMAN backup/restore procedures, Commvault backup technology, database performance tuning, and cloud migration strategies. Analyst, Cyber Security Infrastructure Job Summary The role holder serves as the first line of support for cyber-related issues, working within the Cyber Security Operations Section to implement and maintain security policies, manage day-to-day cybersecurity infrastructure, and ensure 99.999% system availability. The analyst provides remediation, ensures technical vulnerability compliance, and supports security controls designed to protect the Bank. Key Responsibilities Strategic Alignment: Contribute to the overall performance of the cybersecurity function and the achievement of the Bank’s strategic objectives. Security Operations & Configuration: Configure, manage, and upgrade firewalls, IDS, IPS, NAC, encryption tools, content filters, antivirus solutions, and logging systems. Policy Enforcement & Compliance: Assist in implementing information security policies, standards, procedures, and baselines while ensuring existing products comply with industry frameworks like ISO 27001 and PCI. Incident Troubleshooting & Support: Act as the first line of support for Level 1 and Level 2 issues impacting cyber security operations, troubleshooting and remediating technical vulnerabilities. Vulnerability & Change Management: Assist in coordinating patch and vulnerability management programs, supporting system custodians with security control implementations, and documenting operational changes and procedures. Qualifications Bachelor’s Degree in Electrical Engineering, Computer Science, Information Technology, or a related field. Relevant certifications in information security or networking, such as CCNA, CCNP-Security, CEH, CISA, CISM, or operating system certifications in Microsoft Windows and Linux/Unix. Experience & Technical Competencies At least 3 years of experience in IT user support, IT networks, network protocols (TCP/IP, Syslog, DNS, NetFlow), and administering Microsoft Windows and Linux/Unix operating systems. Working knowledge of programming/scripting (shell, Python) and web technologies (HTML, JavaScript, PHP) represents an added advantage. DM, Database Administration Role Summary The role holder is directly responsible for the strategic management, optimal performance, security, and availability of databases within the Bank. Overseeing the full lifecycle of databasesincluding installation, configuration, maintenance, and upgrades across platforms such as Oracle, SQL Server, MySQL, PostgreSQL, MongoDB, Big Data, and Data Lakesthe Deputy Manager ensures high system health, performance tuning, robust security access, and resilient backup/recovery strategies. Key Responsibilities Team Leadership & Technical Direction: Supervise Database Administration Analysts, act as a Technical Lead to enforce best practices and standards, champion modern data management techniques, and lead the automation of patch deployments using Shell Scripting, PowerShell, Ansible, or Terraform. System Design & Implementation: Collaborate with infrastructure, application, and cybersecurity teams to design and deploy systems aligned with the Bank’s objectives, executing tactical service improvements, upgrades, and patching. Business Continuity & Disaster Recovery: Develop BCP strategies for core databases, ensuring continuous real-time replication to the DR site and rigorously testing business continuity plans. Security & Compliance: Implement rigorous security measures including access controls, encryption, and PII controls; lead regular security audits; and maintain ISO 20000 & 27001 documentation alongside Standard Operating Procedures (SOPs). Performance Tuning & Maintenance: Monitor and optimize database performance via query tuning and indexing, perform routine maintenance and troubleshooting, and maintain vendor relationships and contract alignment. Qualifications Bachelor’s Degree in Computer Science or a related discipline. Mandatory certification: Oracle Professional Certification (OCP). Strongly recommended certifications: MS SQL, MySQL, Postgres, and MongoDB. Added advantages: Oracle Cloud Technologies (OCI) certification/migrations, OS certification (Unix, Linux, AIX), and working knowledge of Commvault backup technology. Advanced knowledge of Database Security and PII Controls Implementation. Experience & Technical Competencies At least 8 years of in-speed, in-depth experience managing Oracle, SQL Server, MySQL, and open-source databases (PostgreSQL, MongoDB) in a high-workload environment utilizing mixed operating systems (Windows, Linux, UNIX), microservices, and virtualization/VMware platforms. Advanced Oracle DBA skills including High Availability setups (RAC, Data Guard), multitenant architecture administration, Exadata engineered systems, and RMAN backup/restore procedures. Proven expertise in database performance tuning, cloud migrations, database monitoring (Enterprise Manager, Splunk ITSI), and project management for database upgrades and implementations. Don't Keep Share!: WhatsApp Tweet

6 days ago

Submit Cvs – New Recruitment At Caritas Mfb

Caritas MFB

Kenya, kenya

Full-Time

Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. Caritas MFB was formed to provide affordable, innovative and customized financia Relationship Managers – Institutional Banking JOB PURPOSE The purpose of the role will be responsible for design, development, sales and business development of product propositions and platforms that deliver holistic solutions to Caritas Microfinance Bank customers and the church ecosystem within the assigned religious sector in Institutional Banking. The role holder shall also be responsible for managing the performance of the products throughout the life cycle ensuring that customers value and ROI are optimized. KEY RESPONSIBILITIES Establish and maintain a strong customer focus approach both with internal and external customers. Ensure participation in relevant forums with key partners/customers Facilitate and develop sound relationships with the internal channels such as Marketing units and other Head Office departments. Proactively engage customers to establish service levels and initiate constant improvement. Provide regular and honest feedback to agents and clients. Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner. Prospecting for and acquiring new customers within assigned market segments Providing daily and weekly results assessments of staff’s productivity Entrench measurable and meaningful customer service standards and practices Monitor credit facilities and deposits to keep PAR on all loan portfolios below target levels and ensure that renewals, extensions, and cancellations are initiated and processed before the expiry date. Ensure an effective call program is maintained on all assigned customers and prospects. Inspire and foster team commitment, develop the ability and skills of the team and manage performance to deliver exceptional level of Organization objectives and goals. Keep customers constantly informed on the progress of their applications and drive this culture throughout the team Identify and address any fraud related activities and ensure risk exposure is minimized. Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice. Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions. Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities. Cross – selling of all bank services and marketing for new business. Collection of market intelligence information, local competition, products, and levels of service. Maintain good quality loan books by ensuring arrears on normal and watch category accounts are collected promptly. Maintain a database of all clients in the marketing office portfolios. Training of new and existing clients on the Bank’s products. Develop a rapport with potential clients and be able to close sales and contracts in lending and bank business acquisition. To perform any other duty as assigned in line with the Organizational goals and objectives. QUALIFICATION AND EXPERIENCE REQUIREMENTS Holder of bachelor’s degree in a business-related field. Thorough knowledge of MSME banking products and policies. AKIB banking certificates will be an added advantage 4 years’ experience in banking, 2 of which should be in Business development (Personal Banking/ customer relationship management. Knowledge of lending products and prudential guidelines. Ability to lead teams and deliver business results. Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills Risk & Compliance Officer JOB PURPOSE To ensure that the Bank’s overall risk & compliance framework, specifically under internal processes and procedures, regulatory, statutory, KYC & AML guidelines is acceptable and there is full compliance to the same within the bank. To carry out risk assessments and advice on areas of improvement. KEY RESPONSIBILITIES Identify and assess the compliance risks associated with the bank’s current and proposed future business activities, including new products, new business relationships and any extension of operations or network on an international level Conduct Risk assessments and develop Key risk indicators for monitoring and reporting Maintain and update the bank Risk registers Stress testing of the various key risks facing the bank Conduct internal AML and KYC trainings as provided by CBK prudential guidelines. Carry out compliance review and Snap checks on compliance with banks internal procedures and policies Monitor implementation of Audit recommendation Review transactions to ensure that high Value transactions are identified and appropriately reported to the regulator Prepare and file the monthly, quarterly compliance reports to the CBK To perform any other duty as assigned in line with the organization goals and objective QUALIFICATION AND EXPERIENCE REQUIREMENTS University degree in Accounting, Commerce, Economics or Business Management/Administration or related business degree Certified Chartered Accountant/ Certified Public Accountant. Current member of Institute of Certified Public Accountants of Kenya (ICPAK) with a valid membership Certificate CISA (Certified Information Systems Auditor) and or CIA (Certified Internal Auditor) qualifications will be an added advantage 3 years’ experience in banking Relationship Officers – Micro Business JOB PURPOSE Provide financial and business solutions to micro customers including credit solutions, liability products and customer service. KEY RESPONSIBILITIES Driving customer recruitment for micro business customers. Leading in developing suitable products and services for micro in liaison with the branches, HOD Retail Banking and the Product Development team Delivery of exceptional performance through the micro business team. Proactive leading and directing the relationship teams accountable for the portfolio of micro business customers. Taking initiative in terms of business development activities and ensuring that quality business is retained, and high service standards are delivered by the team. Demonstrating an intimate knowledge of the market and the competitor to inform market penetration, growth, and retention. Making quick business decisions that balance risk, profitability and most importantly responsiveness to customer needs. Reviewing performance of assigned Relationship Officers and/or Branch Managers against micro business budgets for all assigned KPI targets. Continually monitoring and following up with respective micro business Relationship Officers and/or Branch Managers to ensure that the set Micro business targets are being achieved, and gaps adequately addressed. Conducting regular customer visits to enhance relationship development and customer maintenance, as well as growth of the business wallet. Monitoring and following up with micro business Relationship Managers/Officers and/or Branch Managers to ensure balanced growth of the micro business portfolio. Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others. Monitoring performance against set targets. Conducting customer engagement initiatives like financial literacy, coaching and mentorship QUALIFICATION AND EXPERIENCE REQUIREMENTS Holder of bachelor’s degree in a business-related field. Thorough knowledge of MSME banking product and policies. 3 years’ experience in banking Professional banking qualifications will be added advantage Knowledge of lending products and prudential guidelines. Ability to lead teams and deliver business results. Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills. Relationship Officer – Consumer Business JOB PURPOSE The purpose of the role is to grow the consumer loan and liability book through retail customers, corporate schemes/partners, Government institutions, Developers, and other relevant partnerships. KEY RESPONSIBILITIES Drive sales budgets/targets through the branch sales team to ensure they are achieved. Establish and maintain a strong customer focus approach both with internal and external customers. Facilitate and develop sound relationships with the Employers, Government institutions, Insurance companies and other strategic partners. Enter key partnerships with key stakeholders in the consumer lending segment. Ensure participation in relevant forums with key partners/customers Facilitate and develop sound relationships with the internal channels such as Branch network, Marketing units and other Head Office departments. Proactively engage customers to establish service levels and initiate constant improvement. Provide regular and honest feedback to agents and clients. Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner. Keep customers constantly informed on the progress of their applications and drive this culture throughout the team Adherence to the consumer lending product profile, Credit Policies, Legislation (KYC) & (AML). Identify and address any fraud related activities and ensure risk exposure is minimized. Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice. Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions. Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients. Maintain a high quality-lending book, through prudent and effective management thereof. Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities. Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets. Provide weekly/monthly management information reports to all relevant stakeholders. To perform any other duty as assigned in line with the Organizational goals and objectives. QUALIFICATION AND EXPERIENCE REQUIREMENTS Holder of bachelor’s degree in a business-related field. Thorough knowledge of MSME banking product and policies. Minimum 3 year working experience in the same position AKIB banking certificates will be an added advantage 3 years’ experience in banking 2 of which should be in Business development (Personal Banking/Consumer lending) and customer relationship management. Knowledge of lending products and prudential guidelines. Ability to lead teams and deliver business results. Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills. Relationship Officer – SBE JOB PURPOSE The Incumbent will reprt to the Relationship Manager – SBE and will be responsible for providing financial and business solutions to Small Business Enterprise customers including credit solutions, liability products, PAR and customer relationship management. KEY RESPONSIBILITIES Establish and maintain a strong customer focus approach both with internal and external customers. Ensure participation in relevant forums with key partners/customers Facilitate and develop sound relationships with the internal channels such as Branch network, Marketing units and other Head Office departments. Proactively engage customers to establish service levels and initiate constant improvement. Provide regular and honest feedback to agents and clients. Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner. Keep customers constantly informed on the progress of their applications and drive this culture throughout the team Identify and address any fraud related activities and ensure risk exposure is minimized. Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice. Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions. Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients. Maintain a high quality-lending book, through prudent and effective management thereof. Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities. Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets. providing financial and business solutions to Small Business Enterprise customers including credit solutions, liability products, PAR and customer relationship management. Developing new business opportunities by proactively marketing for Small BusinessEnterprise lending and deposit mobilization opportunities from both current and prospective clients Appraise, review, validate and process Small Business Enterprise customer applications in a timely manner To act as the relationship officer for all Small Business Enterprise customers and towork closely with the customers in the Branch to the mutual benefit of both the customers and the bank market for new business. Cross selling of all bank services and marketing for new business. Collection of market intelligence information, local competition, products, and levelsof service. Maintain a good quality loan book by ensuring arrears on normal and watch category accounts are collected promptly. Maintain a database of all Small Business Enterprise clients in the branch portfolio. Training of new and existing clients on the Bank’s products. Develop rapport with potential clients and be able to close sales and contracts inlending and bank business acquisition. To perform any other duty as assigned in line with the Organizational goals and objectives. QUALIFICATION AND EXPERIENCE REQUIREMENTS A university degree preferably in a business-related field. AKIB banking certificates will be an added advantage. 4 years’ experience in banking, 2 of which should be in Business development and customer relationship management. Solid analytical skills and experience in credit appraisal, handling and resolving customer requests and queries. Good understanding of prudential guidelines and KYC. Have strong communication and team building skills with ability to work with diverse teams. Resilient, Confident, anod self-motivated. Relationship Officer – Agribusiness JOB PURPOSE The Incumbent will report to the Relationship Manager – Agribusiness and will be responsible for developing new business opportunities by proactively marketing Agribusiness opportunities from current & prospective clients as well as acting as the main Relationship officer for all Agri Business customers. The main goal of the position is to continuously grow the Agribusiness Portfolio in the branch. KEY RESPONSIBILITIES Drive and Implement solutions for the Agribusiness branch portfolio based on the Bank’s strategy. Increase bank deposits for the Agribusiness portfolio and the bank. Drive the Agribusiness portfolio while fostering & growing relationships within the Agribusiness customer base. Drive to increase interest and non-interest income from Agribusiness banking. Agribusiness Customer based focus on increase of customer numbers, product and tariff development, channels, and Innovation. Conducting market intelligence and surveys in respect to competitor products and market trends. New Agribusiness product development Appraisal and evaluation of all new Agribusiness credit facilities generated from Branch staff and recommendation to credit department for approval. Ensure participation in relevant forums with key partners/customers. Proactively engage customers to establish service levels and initiate constant improvement. Provide regular and honest feedback to agents and clients. Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner. Keep customers constantly informed on the progress of their applications and drive this culture throughout the team. Maintain a high quality-lending book, through prudent and effective management thereof. Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets. Cross – selling of all bank services and marketing for new business. Collection of market intelligence information, local competition, products, and levelsof service. Maintain a good quality loan book by ensuring arrears on normal and watch category accounts are collected promptly. Training of new and existing clients on the Bank’s products. Develop rapport with potential clients and be able to close sales and contracts inlending and bank business acquisition. To perform any other duty as assigned in line with the Organizational goals and objectives. QUALIFICATION AND EXPERIENCE REQUIREMENTS A university degree preferably in a business-related field. AKIB banking certificates will be an added advantage. 3 years’ experience in banking, 2 of which should be in Business development and customer relationship management. Solid analytical skills and experience in credit appraisal, handling and resolving customer requests and queries. Good understanding of prudential guidelines and KYC. Have strong communication and team building skills with ability to work with diverse teams. Resilient, Confident, and self-motivated. Don't Keep Share!: WhatsApp Tweet

8 days ago

Submit Cvs – New Recruitment At Cic Insurance

CIC Insurance

Kenya, kenya

Full-Time

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi Senior Process Automation Engineer About the Role: Reporting to the Head of Digital & Transformation, the position holder will be pivotal in driving our company-wide digitization agenda. He/she will be instrumental in developing and implementing intelligent automation solutions, workflow automation, and digital transformation initiatives. Your expertise will enable significant efficiency gains, cost savings, and process enhancements, elevating our digital capabilities across the organization. As a CIC Engineering team member, you will uphold high standards, embrace challenges, and consistently act with integrity while contributing to the company’s technical direction and long-term decision-making. Key Responsibilities Write high-quality, maintainable, well-tested code that meets best practices and industry standards. Mentor junior engineers and provide technical leadership on automation projects. Design, develop, and deploy scalable full-stack solutions for automation and digitization projects. Implement and manage intelligent automation using UiPath for RPA. Develop and maintain portals using React, Java Spring Boot, and Python for scripting and automation tasks. Orchestrate complex workflows with tools such as a Temporal. Create low-code/no-code solutions using Corteza and Power Platform. Ensure seamless deployment and monitoring of applications on AWS and OpenShift. Apply Agile methodologies, including Kanban and Scrum, to manage project timelines and deliverables. Optimize and manage databases using MySQL and PostgreSQL. Continuously identify opportunities for process simplification and reengineering to improve efficiency and reduce costs. Coordinate and facilitate workshops with business stakeholders to understand and create end-to-end process flows. Who We’re Looking For Qualifications Bachelors Degree in computer science, engineering, or a related field. Masters Degree is an added advantage Proven track record in full-stack development with a robust background in front-end and back-end technologies. Key Competencies Proficiency in React, Java Spring Boot, and Python. Some experience with Robotic Process Automation (RPA) and low-code/no-code platforms like Corteza and Power Platform. Solid understanding of cloud platforms, particularly AWS, and containerization with OpenShift. Extensive experience building APIs and services, particularly in Java and Microservices architecture. Comfortable working with cloud-native platforms and systems that support global users at scale Training Manager – Alternative Channels About the Role Reporting to the Head of Agency Training, the Training Manager – Alternative Channels will be responsible for the design, implementation, and continuous improvement of training programs for Bancassurance and Sacco Assurance distribution channels. The role aims to equip relationship managers, bank staff, and sacco representatives with the technical knowledge, product expertise, sales capabilities, and regulatory understanding required to effectively distribute life insurance solutions. The role will also support business growth, channel productivity, and the development of a high-performance, customer-centric sales culture across alternative channels. Key Responsibilities Strategic Responsibilities Develop and execute a comprehensive training strategy for Bancassurance and Sacco Assurance channels aligned to the organization’s growth and distribution objectives. Translate strategic training priorities into practical, channel-specific training plans for Bancassurance and Sacco Assurance. Design structured learning pathways for alternative channels to enhance productivity and advisory capability. Training Delivery & Channel Enablement Deliver product, sales, and compliance training Ensure consistent and high-quality training delivery across all alternative channels. Curriculum Implementation & Content Support Ensure training content is practical, relevant, and aligned to channel realities Training Coordination & Sales Support Conduct field visits, joint sales engagements, and coaching sessions to reinforce training. Manage the training calendar for Bancassurance and Sacco channels Compliance, Governance & Reporting Ensure all training activities and records meet regulatory and audit requirements. Prepare periodic reports and insights on training impact within alternative channels. Stakeholder Engagement Act as a key training contact point for alternative channel stakeholders. Work closely with Bancassurance partners, Sacco leadership, Sales teams, and Product teams to co-create relevant training interventions. Leadership & Culture Responsibilities Champion a strong learning culture across Bancassurance and Sacco channels Provide coaching and mentorship to trainees and channel stakeholders. Support talent identification and development within alternative channels. Who We’re Looking For Qualifications Bachelors Degree in Business, Finance or related Field Professional Insurance Certification (e.g COP, LOMA or Diploma in Insurance Minimum of 7 years’ experience with 3 years at a supervisory level Insurance industry experience is a required Key Competencies Expertise in Life Insurance Products & Sales Processes Proficient in Instructional Design and adult learning methodologies Strong Leadership and Coaching skills Excellent Presentation and Facilitation capabilities Analytical with strong Needs Assessment and Performance Evaluation experience Skilled in Stakeholder Engagement and Communication Assistant Fund Accountant About the Role Reporting to Assistant Manager – Client Relations, the Fund Accountant will be responsible for providing quarterly management and annual audited financial statements in line with SLAs and to meet statutory requirements in order to drive client satisfaction and enhance service delivery. Key Responsibilities Preparation and presentation of pension funds management accounts, budget, cashflow statement and annual audited financial statement to trustees. as per RBA and International Financial Reporting Standards (IFRS). Handle an assigned client portfolio of investment Assessment, computations and payments of quarterly and annual income tax and annual RBA levies. Payment of income tax and RBA levies to the relevant bodies as per statutory requirements. Analyze and capture data received from the fund managers and custodians monthly. Monthly reconciliation of the members dealing in the pension system Prepare cash book and bank reconciliation monthly. Filling of Investment returns for guaranteed fund schemes Preparing Scheme financial statements and filing Scheme audited accounts with RBA. Guaranteed fund bank statement reconciliation and receipting of contributions & transfers Analysis and processing pension benefits, expenses and service providers fees Assist in training interns. Client Service Participate in client AGMs through proper preparations and response to member queries. Proactively foster cordial working relations with all stakeholders to enhance client satisfaction and service delivery. Operational Efficiency Adhere to all SLAs and working standards to ensure legal and regulatory requirements. Real time reporting of system bugs and downtimes for speedy resolutions. 100% compliance to Accounting reporting standards. Who We’re Looking For Essential Knowledge/Skills and Experience Required: Bachelor’s degree in a Business-related field or Actuarial Professional qualification in / CPA K / ACCA Level 2 3 Years’ experience in fund accounting/pension industry Awareness of RBA, ICPAK and KRA requirements Good knowledge of an accounting system Analytical and organizational skills Accounting Able to work to a high level of accuracy Good communication skills Assistant Procurement Manager About the Role Reporting to the Supply Chain Manager, this role is responsible for leading the end-to-end procurement of Technology goods and services across CIC Group, while supporting the Supply Chain Manager in the overall management and coordination of the procurement function. The role drives strategic sourcing, commercial and vendor management, contract and renewal management, third-party risk, sustainability and procurement governance to ensure timely, compliant and value-driven procurement outcome. Key Responsibilities Technology Procurement & Category Management Lead and coordinate the end-to-end procurement of Technology goods and services across the Group, including hardware, software, licences, subscriptions, support and maintenance, telecommunications/network services, technology solutions and related professional services. Develop and implement sourcing strategies and procurement plans for the Technology category, aligned to approved business plans, budgets and the annual Procurement Plan. Strategic Sourcing & Procurement Execution Manage end-to-end sourcing activities for assigned categories from receipt and validation of requirements through solicitation, evaluation, negotiation, recommendation, approval, award and contracting/LPO issuance. Determine and implement appropriate sourcing approaches in accordance with the Procurement Policy, including competitive bidding, framework arrangements, OEM/authorised reseller sourcing and other approved procurement methods. Contract, Licence & Renewal Management Coordinate the contracting process for assigned procurements and ensure approved commercial terms are appropriately incorporated into contracts, LPOs and related procurement documentation. Maintain effective oversight of Technology contracts, licences, subscriptions, support and maintenance agreements, including commencement and expiry dates, values, quantities, vendors and renewal requirements Supplier & Vendor Management Oversee supplier onboarding, pre-qualification and due diligence in accordance with Group requirements. Manage supplier relationships across assigned categories, including key Technology vendors, OEMs, authorised partners, resellers and service providers. Procurement Governance, Risk & Compliance Ensure procurement activities comply with the Group Procurement Policy, delegated authorities, approved procedures and applicable regulatory requirements. Ensure completeness and accuracy of procurement documentation and adherence to established procurement controls. Sustainable & Responsible Procurement Support implementation of the Group’s sustainable procurement and supplier diversity objectives in accordance with the Procurement Policy. Integrate relevant sustainability and diversity considerations into sourcing and supplier management activities, where applicable. Procurement Performance, Reporting & Cost Optimisation Monitor the procurement pipeline and provide timely and accurate reports on sourcing status, ageing of requests, TAT, upcoming renewals, outstanding contracts/LPOs, pending deliveries, savings and key procurement risks. Conduct periodic spend and market analysis and identify opportunities for savings, cost avoidance, demand consolidation and improved commercial arrangements. Procurement Management Support, Team Coordination & PEMC Secretariat Support the Procurement Manager in the planning, coordination and oversight of the procurement function, including delivery of the annual Procurement Plan and other functional priorities. Support the day-to-day coordination of procurement operations, including work allocation, progress follow-up, stakeholder engagement and timely resolution of outstanding matters. Who We’re Looking For Essential Knowledge/Skills and Experience Required: Bachelor’s degree in a Business-related field (Preferably supply chain Management) Professional qualification in Procurement/Supply Chain Management, e.g. CIPS/CPSP-K or equivalent. Membership in a relevant professional body (CIPS / KISM) Minimum of 5 years’ experience with atleast 2 years supervisory experience Experience in managing Technology and ICT related procurement is desirable Relationship Officer – Corporate About the Role Reporting to the Senior Manager – Client Retention, this role is responsible for driving business retention and revenue growth by building and nurturing strong, long-term client relationships. Key role is to build and maintain strong client relationships within the medical sector by delivering efficient, customer-focused services that enhance the client experience, drive repeat business, increase client lifetime value, and generate valuable referrals. Key Responsibilities Service Delivery Management Co-ordinate dispatch of renewal notices and confirm renewals through active client engagement. Initiate renewal meetings with the client or with intermediaries Assisting on Tender preparation and review for schemes in our books. Conduct scheme quarterly performance and service review meetings with clients to identify and address service gaps. Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc. Educate scheme members on Wellness Programs to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme. Ensure timely and efficient follow up on questions, issues, reimbursements approvals and other ad-hoc points of communication between clients and CIC. Communicate to clients on reimbursements payments and declines. Follow up with Care -Team on approvals for services not pre-approved or delayed. Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy. Receive and transmit all member addition and deletion instructions to the Medical Underwriting team. Receive and transmit all invoices and credit notes to the clients. Sharing of membership numbers and training members on healthcare service Access. Share monthly scheme Funds reports by the 10th day of every Monthly and ensure timely collection. Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings. Follow up on historical and current debts. Update the Scheme’s contact person on daily admission updates and death notifications. Handling day-to-day queries via email, phone, or in person when necessary. Ensuring timely and effective follow-up on any questions, issues, or other communications between the Client and CIC. Share renewal endorsements, policy documents and contracts. Audit, Compliance & Risk Management Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements. Ensure that as a staff you actively contribute to the department/division attaining a good rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company. Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels Who We’re Looking For Essential Knowledge/Skills and Experience Required: Bachelor’s degree in a Business-related or relevant field Diploma in Insurance is added advantage 3 years’ experience Business Development Officer – Retail Medical About the Role Reporting to the Manager – Retail Medical, this role exists to drive growth of the retail medical insurance portfolio through acquisition, retention, and strong intermediary relationships. The role supports sales conversion, provides technical assistance, and ensures excellent customer and partner service. It contributes directly to revenue generation and market expansion. Key Responsibilities Issue medical examination letters Build and maintain relationships with intermediaries and distribution channels Prepare and follow up on quotations to convert business Update sales pipeline and track performance Recruit new intermediaries to grow portfolio Conduct market intelligence and product feedback Renewal follow-ups and reminders Provide technical support through meetings and presentations Train intermediaries on product knowledge Ensure compliance in licensing and contracting intermediaries Respond to customer and intermediary enquiries Raise refunds for customers Resolve service issues (scope, premiums, commissions) Prepare cover confirmation letters Any other duty assigned by the Manager Ensure accurate debiting and crediting of proposals Prepare and dispatch notes, schedules, utilization reports Process and dispatch membership cards Cancel policies due to non-payment Maintain clean and accurate membership records Keep client correspondence files up to date Store business correspondence and admin data safely Prepare weekly and monthly retail reports Prepare travel letters Issue decline letters Resolve claims issues within 5 days Who We’re Looking For Essential Knowledge/Skills and Experience Required: Bachelor’s degree in a Business-related field or Actuarial Insurance professional Qualifications, added advantage 1-3 Years’ experience Good communication skills Customer Focussed Business Acumen Negotiation and Influence Good level of emotional intelligence Pension Administrator About the Role: Reporting to the Assistant Manager – Client Relations, the Pension Administrator will be responsible for the effective day-to-day administration of retirement benefits schemes, ensuring accurate processing of member and scheme transactions, responsive client service, timely reporting and adherence to applicable regulatory and scheme requirements. The role will work closely with scheme members, Trustees, employers, regulators and internal teams to ensure that pension schemes are administered efficiently and that clients receive quality and timely support. Key Responsibilities Manage the routine administration of Defined Contribution, Defined Benefit and Hybrid retirement benefits schemes, ensuring transactions are processed accurately and within agreed timelines. Respond to enquiries and requests from scheme members, Trustees and sponsoring employers, providing clear and timely information and escalating complex matters where necessary. Process member benefits, payments, transfers and other scheme-related transactions in accordance with approved procedures and applicable requirements. Generate and distribute member statements and other scheme information, ensuring records are complete, accurate and up to date. Maintain comprehensive and reliable scheme and member records and ensure appropriate documentation is filed and readily accessible. Support the preparation of scheme financial and administrative reports, including reports required for Trustee and Annual General Meetings. Prepare ad hoc operational and management reports relating to the pension portfolio as required. Who We’re Looking For Essential Knowledge, Skills and Experience Bachelor’s Degree in Business, Insurance, Actuarial Science, Statistics, Mathematics or a related field. Progress towards a relevant professional qualification such as AIIK, FSRI or ACII will be an added advantage. At least two (2) years’ relevant experience in pension/retirement benefits administration, preferably within a retirement benefits scheme administrator, insurance or financial services environment. Good understanding of retirement benefits scheme administration, including Defined Contribution, Defined Benefit and Hybrid schemes. Working knowledge of Retirement Benefits Authority (RBA) and Kenya Revenue Authority (KRA) requirements relating to pension schemes. Strong numerical and analytical skills, with a high level of accuracy and attention to detail. Good customer service and relationship management skills, particularly in dealing with members, Trustees and corporate clients. Strong written and verbal communication skills. Good organisational skills with the ability to manage multiple scheme administration activities and meet deadlines. Proficiency in Microsoft Office applications, particularly Excel. Don't Keep Share!: WhatsApp Tweet

9 days ago

Submit Cvs – New Recruitment At Safal Group

Safal Group

Kenya, kenya

Full-Time

The company opened its first manufacturing facility in Mombasa, Kenya, in 1962, rapidly widening its reach to include further countries in East Africa, and then Southern Africa. In 2003, all operating companies were reversed into the current holding company called Safal Investments Mauritius Limited and conduct its business across Africa as the Safal Grou Talent Acquisition Specialist Job Purpose: The Talent Acquisition Specialist will support the Group Talent Acquisition function by identifying, attracting, assessing, and engaging high-quality talent across the Group. The role will have a strong focus on talent sourcing, market mapping, candidate research, recruitment analytics, and building talent pipelines for current and future hiring requirements. The role requires a commercially minded recruitment professional with experience gained in a recruitment consultancy, executive search firm, or a similarly fast-paced in-house talent acquisition environment. The successful candidate should be highly skilled in direct sourcing, candidate research, LinkedIn and other digital sourcing tools, market intelligence, and the use of data to improve recruitment outcomes. Key Responsibilities Talent Sourcing & Pipeline Building Proactively source and engage suitable candidates using LinkedIn Recruiter, job portals, professional networks, referrals, and other relevant channels. Build and maintain strong talent pipelines for current and future hiring needs across the Group. Identify and approach passive candidates, particularly for specialist, technical, and management roles. Conduct market mapping and research to identify talent from relevant industries and competitor organisations. Candidate Research & Engagement Review and screen candidate profiles against agreed role requirements. Conduct initial conversations with candidates to understand their experience, interest, availability, and suitability. Prepare candidate longlists, shortlists, and profiles to support recruitment decisions. Support the recruitment of senior and hard-to-fill positions through targeted research and direct sourcing. Talent Acquisition Analytics Maintain accurate recruitment data and regularly track key recruitment metrics. Prepare recruitment reports and dashboards covering areas such as vacancy status, time to fill, source effectiveness, pipeline conversion, and other key trends. Analyse recruitment data and provide practical insights to help improve sourcing strategies and recruitment outcomes. Stakeholder & Process Support Work closely with the Talent Acquisition Manager, Group, Business Unit HR teams, and hiring managers to understand hiring requirements and agree on sourcing approaches. Support the smooth coordination of recruitment assignments and ensure timely follow-up with candidates and stakeholders. Contribute ideas and improvements to strengthen recruitment processes, tools, technology, and candidate experience. Support the effective use of LinkedIn Recruiter, AI tools, and other approved Talent Acquisition platforms. Requirements Candidate Specification: The ideal candidate is a research-driven and highly proactive Talent Acquisition professional who enjoys identifying difficult-to-find talent and turning market information into actionable recruitment insights. Education Bachelor’s Degree in Human Resources, Business Administration, Psychology, Management, or a related field. Additional certification in Recruitment, Talent Acquisition, HR Analytics, or related areas will be an added advantage. Experience Minimum 5 years of relevant experience in Talent Acquisition, Recruitment, Executive Search, or Recruitment Consulting. Previous experience working with a recruitment consultancy, executive search firm, or search-based recruitment environment is strongly preferred. Demonstrated experience in direct sourcing and identifying passive candidates. Experience in market mapping, talent research, and candidate identification. Experience supporting recruitment for specialist, technical, management, and/or senior-level positions will be an advantage. Practical experience using LinkedIn Recruiter and other digital sourcing platforms. Experience in recruitment reporting and analytics, including the ability to analyse recruitment data and generate actionable insights. Exposure to working across multiple business units, industries, countries, or geographically dispersed teams will be an added advantage. Operator – Slitting LINE Key responsibilities: Operations & Process Control Operate and monitor the Slitting Line to achieve production targets while ensuring product quality and equipment reliability. Prepare and set up tooling and equipment in accordance with production requirements. Monitor production parameters and make necessary adjustments to ensure efficient operation. Maintain accurate production, quality and traceability records. Support planned and breakdown maintenance activities and perform Autonomous Maintenance tasks. Monitor operational performance and proactively identify opportunities to improve productivity and reduce downtime. Quality Management Ensure products meet customer specifications and established quality standards. Conduct routine quality checks and escalate non-conformities for corrective action. Maintain product traceability and support quality improvement initiatives. Participate in Root Cause Analysis (RCA), CAPA and continuous improvement activities. Safety, Health, Environment & Housekeeping Comply with all Health, Safety, Environmental and Quality (HSEQ) requirements, policies and procedures. Adhere to LOTOTO, Permit-to-Work and safe work practices. Identify, report and address unsafe conditions and near misses. Participate in safety inspections, toolbox talks and emergency response activities. Maintain housekeeping standards through implementation of 6S principles. Continuous Improvement Participate in TPM, Kaizen and Operational Excellence initiatives. Support achievement of productivity, yield, quality and cost targets. Contribute ideas that improve safety, quality, efficiency and equipment reliability. Requirements Minimum academic qualification: KCSE Certificate Government Grade Test III in General Fitting, Mechanical Engineering Craft Certificate, or equivalent technical qualification. Added advantage: Certificate in Mechanical Engineering, Production Engineering or related field. Knowledge of Steel Processing Operations. Training in 6S, Autonomous Maintenance and TPM. Knowledge of ISO 9001, ISO 14001 and ISO 45001 systems. Experience required: Minimum three (3) years’ machine operating experience in a manufacturing environment. At least one (1) year operating a Slitting Line, Cut-to-Length Line, Roll Forming Line or equivalent steel processing equipment. Experience in steel processing or heavy manufacturing environment will be an added advantage. Additional Work Requirements Ability to work shifts, weekends and public holidays when required. Physically fit to work in a manufacturing environment and wear required PPE. Ability to safely handle production equipment and tooling. Commitment to achieving safety, quality, productivity and reliability targets. Operator – Wet Section Key Responsibilities: Operation and Process Control Operate and monitor Wet Section equipment to achieve production targets and maintain process stability. Monitor process conditions to ensure effective pickling performance and product quality. Maintain stable operation of acid handling, circulation and rinsing systems. Maintain accurate process, production and quality records. Support planned and breakdown maintenance activities and perform Autonomous Maintenance tasks. Monitor process performance and identify opportunities to improve productivity and resource efficiency Quality Management Ensure all pickled products meet customer specifications and approved process requirements. Identify and escalate quality, process and equipment abnormalities. Maintain accurate product traceability and process records. Participate in RCA, CAPA and continuous improvement activities Safety, Healthy, Environment & Housekeeping Comply with all HSEQ requirements, SOPs, Permit-to-Work and LOTOTO requirements. Handle acids and chemicals safely in accordance with approved procedures and SDS requirements. Identify and report unsafe conditions, spills, leaks and environmental risks. Ensure proper use of PPE and emergency response equipment. Maintain housekeeping standards through implementation of 6S Continuous Improvement Participate in TPM, Kaizen and Operational Excellence initiatives. Support initiatives aimed at reducing waste, chemical consumption and quality losses. Contribute ideas that improve safety, environmental performance and operational efficiency Requirements Minimum Qualifications KCSE Certificate. Government Grade Test II in General Fitting, Mechanical Engineering Craft Certificate or equivalent technical qualification Added Advantage Certificate in Mechanical Engineering, Production Engineering, Chemical Engineering or Industrial Plant Operations. Knowledge of Pickling Line Operations. Knowledge of Acid Handling and Chemical Process Operations. Training in 6S, TPM and Autonomous Maintenance Experience: Minimum 2 years’ machine operating experience in manufacturing. (recommended correction) At least 1 year experience in Pickling Line operations, chemical processing operations or steel processing operations. Experience in a steel processing, chemical processing or heavy industrial environment will be an added advantage Key Competence: Pickling Line Wet Section operation. Chemical process control. Acid handling and chemical safety. Quality inspection and process optimisation. Equipment care and Autonomous Maintenance. TPM and Continuous Improvement awareness. Strong troubleshooting and problem-solving. Effective communication and teamwork Operator – Entry Key Responsibilities: Operation and Process Control Operate and monitor Entry Section equipment to achieve production targets and maintain smooth material flow. Verify material identification, specifications and production schedules before processing. Ensure proper strip preparation, threading and feeding into the pickling process. Maintain accurate production, welding, inspection and traceability records. Support planned and breakdown maintenance activities and perform Autonomous Maintenance tasks. Monitor operational performance and identify opportunities to improve productivity and reduce downtime Quality Management Ensure coils are processed in accordance with quality standards and production requirements. Conduct routine inspections and escalate material or process non-conformities. Maintain product traceability through accurate operational documentation. Participate in RCA, CAPA and continuous improvement initiatives Safety, Health, Environment & Housekeeping Comply with all HSEQ requirements, SOPs, Permit-to-Work and LOTOTO requirements. Identify, report and address unsafe conditions, hazards and near misses. Ensure proper use of PPE and safe material handling practices. Participate in safety inspections, emergency drills and safety improvement initiatives. Maintain housekeeping standards through implementation of 6S. Continuous Improvement Participate in TPM, Kaizen and Operational Excellence initiatives. Support productivity, quality and equipment reliability improvements. Contribute ideas that improve safety, efficiency and operational performance Requirements Qualifications: Minimum Qualifications KCSE Certificate. Government Grade Test II in General Fitting, Mechanical Engineering Craft Certificate or equivalent technical qualification Added Advantage Certificate in Mechanical Engineering, Production Engineering, Chemical Engineering or Industrial Plant Operations. Knowledge of Pickling Line Operations. Knowledge of strip welding and coil handling operations. Training in 6S, TPM and Autonomous Maintenance Experience: Minimum 2 years’ machine operating experience in a manufacturing environment. (recommended correction) At least 1 year experience in Pickling Line operations, steel processing or similar production operations. Experience in a steel processing or heavy manufacturing environment will be an added advantage. Key Competence: Pickling Line Entry Section operation. Coil handling and strip welding. Production planning and process control. Equipment care and Autonomous Maintenance. Quality inspection and defect identification. TPM and Continuous Improvement awareness. Strong troubleshooting and problem-solving skills. Effective communication and teamwork. Operator – Annealing Key responsibilities: Operations & Process Control Operate and monitor annealing furnaces and associated equipment to achieve production targets while maintaining quality, safety and equipment reliability. Prepare furnace charges and process materials in accordance with approved operating procedures and production schedules. Monitor furnace parameters and process performance to ensure product quality and operational efficiency. Maintain accurate production, inspection, downtime, quality and traceability records. Support preventive,planned and breakdown maintenance activities. Perform Autonomous Maintenance activities including inspection, cleaning, lubrication and early identification of abnormalities. Monitor operational performance and identify opportunities to improve productivity and reduce downtime. Support onboarding and coaching of new operators. Quality Management Ensure all annealed coils comply with customer specifications, metallurgical requirements and established quality standards. Conduct routine quality inspections and identify product defects, process deviations and non-conformities. Escalate process abnormalities and quality issues for corrective action. Maintain product traceability through accurate production and quality records. Participate in Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA) and quality improvement initiatives. Drive right-first-time production and reduction of defects, rework and quality losses. Safety, Health, Environment & Housekeeping Comply with all Health, Safety, Environment and Quality (HSEQ) requirements, statutory regulations and company procedures. Operate equipment in accordance with approved SOPs, Risk Assessments, Permit-to-Work systems and LOTOTO requirements. Identify, report and address unsafe conditions, hazards, near misses and environmental concerns. Participate in safety inspections, toolbox talks, emergency drills and safety improvement initiatives. Ensure proper use of PPE and compliance with 6S housekeeping standards. Exercise stop-work authority where activities present a risk to people, equipment or product quality. Promote a proactive safety culture through adherence to Zero Harm principles. Continuous Improvement Participate in TPM, Kaizen and Operational Excellence initiatives. Support achievement of productivity, quality, energy efficiency and cost improvement targets. Participate in problem-solving initiatives including 5 Why Analysis and Root Cause Analysis. Contribute ideas aimed at improving safety, quality, efficiency and equipment reliability. Support implementation of Manufacturing Excellence initiatives across the department. Requirements Qualifications required: Minimum academic qualification: KCSE Certificate Government Grade Test III in General Fitting, Mechanical Engineering Craft Certificate, or equivalent technical qualification. Added advantage: Certificate in Mechanical Engineering, Production Engineering or related technical discipline. Knowledge of Batch Annealing Furnace Operations. Knowledge of Heat Treatment Processes. Training in 6S, TPM and Autonomous Maintenance. Knowledge of ISO 9001, ISO 14001 and ISO 45001 Management Systems Experience required: General work experience (years): Minimum of three (3) years’ relevant work experience in machine operations in a similar manufacturing environment. Specific to the position (level/discipline/years): Minimum one (1) year of experience in annealing furnace operations or similar heat-treatment/steel processing operations. Experience in continuous manufacturing operations will be an added advantage. Industry experience: Minimum of three (3) years’ experience within a manufacturing, steel processing or heavy industrial environment. Operator – Rewinding LINE Key responsibilities: Operations & Process Control Operate and monitor the Rewinding Line safely and efficiently to achieve production targets. Verify incoming coil identification, dimensions and customer specifications before processing. Adjust machine parameters including line speed, strip tension and side guiding to maintain product quality. Inspect strip surface continuously for defects such as scratches, dents, rust, oil stains, edge damage and telescoping. Ensure finished coils meet customer requirements for tightness, shape, dimensions and appearance. Record production quantities, downtime, defects and material traceability information. Carry out routine operator maintenance and daily inspections. Support maintenance activities during scheduled shutdowns and breakdowns. Minimize downtime through early identification and reporting of equipment abnormalities. Quality Management Ensure finished coils comply with customer specifications and quality standards. Perform visual inspections before, during and after rewinding. Verify coil weight, width, thickness and identification labels. Identify and segregate non-conforming material. Maintain full product traceability throughout the process. Participate in Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA) and quality improvement activities. Reduce coil handling damage and processing defects. Safety, Health, Environment & Housekeeping Comply with all Health, Safety, Environmental and Quality (HSEQ) requirements, policies and procedures. Adhere to LOTOTO, Permit-to-Work and safe work practices. Identify, report and address unsafe conditions and near misses. Participate in safety inspections, toolbox talks and emergency response activities. Maintain housekeeping standards through implementation of 6S principles. Continuous Improvement Participate in TPM, Kaizen and Operational Excellence initiatives. Support achievement of productivity, yield, quality and cost targets. Contribute ideas that improve safety, quality, efficiency and equipment reliability. Requirements Minimum academic qualification: KCSE Certificate Government Grade Test III in General Fitting, Mechanical Engineering Craft Certificate, or equivalent technical qualification. Added advantage: Certificate in Mechanical Engineering, Production Engineering or related field. Knowledge of Steel Processing Operations. Training in 6S, Autonomous Maintenance and TPM. Knowledge of ISO 9001, ISO 14001 and ISO 45001 systems. Experience required: Minimum three (3) years’ machine operating experience in a manufacturing environment. At least one (1) year operating a Slitting Line, Cut-to-Length Line, Rewinding Line or equivalent steel processing equipment. Experience in steel processing or heavy manufacturing environment will be an added advantage. Technical Competencies Rewinding Line operation. Slitting line operation Tooling setup and adjustment. Quality inspection and process control. Autonomous Maintenance. TPM and OEE awareness. Problem-solving and Root Cause Analysis. Basic computer literacy. Behavioural competencies Safety consciousness. Attention to detail. Accountability. Teamwork and collaboration. Communication skills. Continuous improvement mindset. Don't Keep Share!: WhatsApp Tweet

9 days ago

Submit Cvs – New Recruitment At Bimas Kenya Limited

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