Tower Sacco was founded in 1976 by a group of primary school teachers in Ol’Kalou, Kenya. The sacco was established to provide its members with a safe and convenient place to save their money, as well as access to affordable loans. Over the years, Tower Sacco has grown to become one of the largest and most successful saccos in Kenya, with a membership of ove ICT Security Manager JOB PURPOSE The ICT Security Manager is responsible for establishing, operating and continuously improving Tower SACCO’s information and cybersecurity controls across infrastructure, applications, digital channels, data, endpoints, networks and third-party integrations. The position combines cybersecurity governance, security operations, vulnerability management and ethical testing, identity and access management, application and API security, incident response, technology risk management, regulatory compliance and vendor security oversight. PREFERRED QUALIFICATIONS Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Information Systems or a related field. Professional certification in information/cybersecurity such as CISM, CISSP, CISA, CEH, CCNA Cybersecurity/Cyber Ops, CCSP or an equivalent recognized certification. A combination of governance and hands-on technical security certification is an added advantage. Minimum five (5) years of relevant ICT experience, with at least three (3) years of demonstrable responsibility in information/cybersecurity, security operations, infrastructure security, technology risk or related functions. Practical experience securing enterprise networks, Windows/Linux servers, Active Directory, databases, virtualization environments, endpoints, firewalls/VPNs and business applications. Experience in vulnerability assessment, penetration testing, incident response, access-control reviews and remediation management. Experience within financial services, SACCOs, banking, payments or another regulated environment is a strong advantage. Working knowledge of recognized security frameworks and good practice such as ISO/IEC 27001, NIST Cybersecurity Framework, CIS Controls and OWASP principles is desirable. KCSE minimum qualifications: (C Plain) with C (plain) in English and Mathematics PERSON SPECIFICATIONS Age above 30 years. High integrity, discretion and strong ethical standards when handling privileged access, security information and sensitive member data. Strong analytical, critical-thinking, problem-solving and troubleshooting capability, including performance under high-pressure incident situations. Ability to translate technical risks into clear business impact, priorities and actionable recommendations for management and non-technical stakeholders. Strong knowledge of authentication, authorization, security administration, network and application security, operating-system hardening and vulnerability management. Understanding of ethical hacking, threat modelling, attack paths and defensive controls, with disciplined adherence to approved scope and responsible disclosure practices. Strong interpersonal and stakeholder-management skills with the ability to work effectively across ICT, Risk, Internal Audit, business departments and external vendors. Good planning, documentation and reporting skills, with the discipline to maintain evidence, registers, remediation trackers and security procedures. Continuous-learning mindset and ability to keep abreast of emerging cyber threats, technologies and regulatory expectations. Branch Manager JOB PURPOSE The Branch Manager is responsible for the Branch Business and efficient daily operation of a full service branch office. These include sales and marketing of SACCO products and services, branch operations, lending, customer service, and security and safety in accordance with the SACCO’s objectives. PREFERRED QUALIFICATIONS Bachelor’s degree in Finance/Commerce/Management/Economics/Accounting/Banking or any Business Related Field, or CPA Finalist Those with both a degree & Higher Diploma or diploma in business related course will have an added advantage. Minimum Five (5) years working experience in a financial institution environment with a sound exposure to operations, and at least (3) years in a management role. KCSE C (Plain) with C (plain) in Mathematics and English PERSON SPECIFICATIONS Age above 30 years Must be empathic to Customer needs Be of exemplary integrity and honesty Must have a valid driving license Be decisive and possess quick judgment skills Possess excellent business writing skills Be proactive and initiative Have excellent communication and interpersonal skills Strong leadership and management skills. Customer Relationship Officer JOB PURPOSE Responsible for providing the highest customer service by interacting with customers through telephone, emails or social media in order to respond to their inquiries and concerns, process their requests, and resolve their complaints. The officer will be expected to build sustainable relationships of trust through open and interactive communication. Build sustainable relationships of trust through open and interactive communication by going above and beyond with customer service ensuring that all queries/complaints are handled appropriately. Handle customer complaints, provide appropriate solutions and alternatives within the set time limits,follow up to ensure resolution. Maintain ownership of calls/emails throughout the lifecycle of a caller’s request including follow-ups with escalation team. Resolve product or service problems by clarifying the customer’s complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Use the opportunity to cross-sell all other products and services offered by the SACCO in order to maximize revenues while enhancing customer’s satisfaction levels. Guide the customers calling through troubleshooting, navigating the SACCO’s site or using the products and services. ? Collaborate with internal teams to create landing pages and optimize user experience. ? Keep record of customer interactions by maintaining a daily record of problem and remedial actions taken using the call-Centre database. Meet qualitative targets and achieve all objectives for service delivery Keep an up to date complaint register and keep track of complaints in order to take appropriate action. Maintain an orderly work flow according to priorities. Maintain data integrity PREFERRED QUALIFICATIONS Age above 24 years of age. KCSE minimum qualifications: (C Plain) with C (plain) in English and Mathematics CCP II/CPA II/CIFA II or Diploma in Public Relations, Business management, Cooperative Management, Accountancy/finance & Banking a diploma in relevant field/Bachelor’s degree in public relations, finance, accounting, or any other related field. Those with experience of 3 years and above in customer care/call centre will have an added advantage. PERSON SPECIFICATIONS Excellent communication and interpersonal skills Customer-focused Team player Be of exemplary integrity and honesty ? Excellent organization skills Digital Marketing Officer JOB PURPOSE The digital marketing officer responsibility is to plan, implement, and manage online marketing strategies that build brand awareness, engage target audiences, and drive customer conversions across digital channels. Execute digital marketing tasks. Engage with online audiences and respond to comments and replies. Generate new, creative content ideas to market the SACCO’s products and services. Work closely with the marketing team and other stakeholders and contribute to website design. Maintain consistent brand messaging across all social channels such as Face book, X, Tiktok, Google+, Instagram and You Tube. Identify, analyze, and measure content trends to assess how well it’s performing and optimize user experience. Assist in creating and maintaining a library of short advertisement audio & visual clips for all our products and services. Grow membership subscriptions in the various SACCO digital channels. Research, track, and analyze customer’s behaviors and trends and implement research into digital marketing campaigns. Collaborate with the marketing team to deliver fruitful marketing campaigns, develop new and innovative growth strategies and marketing techniques to achieve the overall marketing targets. Assist in developing and monitoring campaign budgets. Keep abreast on the latest social media trends, and implement them in line with the SACCO’s marketing campaigns. PREFERRED QUALIFICATIONS A bachelor’s degree in Marketing, Business, Communications, or a related field and certification in digital marketing (Google Certified Professional) or Diploma in digital content creation. Good working knowledge of the latest Google Webmaster, Google Analytics, Google AdWords , and Facebook Ads Having a certificate in the field of digital marketing is an added advantage. Possess working knowledge of computerized office. KCSE minimum qualifications: (C Plain) with C (plain) in English and Mathematics Minimum of Three (3)years’ experience in digital media marketing or social media management or email marketing, PERSON SPECIFICATIONS Age above 28 years of age. Must be a team player An analytical mindset & creative Demonstrate integrity and professional competence Excellent written & verbal communication. Attention to detail and ability to meet deadlines. Ability to engage social media audience. Proven track record of delivering qualified leads via owned and earned channels. A data-driven mindset with an ability to adjust in real time to drive performance and optimization goals. A keen learner who will collaborate on all deliverables with the team. Relationship Officer – Business Development JOB PURPOSE The incumbent is expected to work to improve on the SACCO’s market position and grow revenue. This person must implement long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals as well as maintain extensive knowledge of current market conditions. To prospect for new members by networking, cold calling, advertising or other means of generating interest from potential clients. Use of persuasive approaches and pitches that will convince potential clients to do business with the SACCO. Develop a rapport with new members and provide support that will continually improve the relationship. Will also be required to grow and retain existing accounts by presenting new solutions and services to members. Collaborate with mid and senior level management, marketing, technical staff as well as the sales team. Plan, manage, and coordinate the activities of the sales teams in the branch/region and account for their target achievement in the region. Develop a pipeline of new business coming into the SACCO in the various regions and Coordinate with both the Branch Manager and the Marketing Manager to close on any business opportunity. Present business development training and mentoring to sales executives and other branch staff. Ensure all team members represent the company in the best light. To work with the Branch team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for the SACCO. To identify potential new customers, make presentations to them, convert business opportunities and continue to grow business in the future. Assist in setting up meetings between members, decision makers and SACCO’s management team. Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Attend industry functions, such as association events, conferences and marketing campaigns, and provide feedback and information on market and creative trends. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. PREFERRED QUALIFICATIONS Diploma or higher diploma in marketing or Business related field or a Bachelor’s degree in marketing or any other field and professional qualification would be an added advantage. Professional qualifications: Marketing certification or equivalent Possess working knowledge of computerized office. KCSE (C Plain) with C (plain) in English & Mathematics Minimum of Three (3)years’ experience in marketing or business development role, sales or a related field preferably in a reputable financial institution. PERSON SPECIFICATIONS Age above 24 years. Effective communication and presentation skills Proven track record of achieving or exceeding sales targets Strong problem-solving and decision-making skills Team player High level of integrity.