The Stores & Floor Assistant is responsible for supporting both the stores and retail floor operations to ensure efficient stock management, excellent customer service, and a well-maintained working environment.
The role involves receiving and issuing stock, maintaining accurate inventory records, assisting customers on the sales floor, and ensuring all products are correctly stored, displayed, and labelled.
The incumbent will contribute to achieving operational excellence by maintaining high standards of housekeeping, health and safety, and customer service.
Key Responsibilities
Stores Operations
Receive goods into the company using the appropriate software.
Ensure all received goods correspond with the correct paperwork and are in good condition.
Assist with maintaining accurate stock records and inventory levels.
Ensure the effective and accurate issuing of materials from stock, including picking, packing, staging, and customer notifications.
Store goods in the appropriate locations.
Label goods with correct storage location details.
Assist with receiving, unpacking, and organising inventory.
Conduct regular stock checks and report discrepancies.
Raise and resolve internal stock and inventory queries with relevant departments.
Liaise with internal departments on a daily basis.
Continually strive to improve departmental processes.
Retail Floor Operations
Greet and assist customers in a friendly and professional manner.
Provide customers with product information and guidance.
Handle customer enquiries and resolve issues promptly.
Support the sales team in achieving store targets and goals.
Assist with setting up and maintaining product displays.
Ensure products are correctly priced and labelled.
Keep the sales floor organised, clean, stocked, and visually appealing.
Support the overall day-to-day operation of the retail environment.
Housekeeping, Health & Safety
Maintain cleanliness and tidiness within the stores and retail floor areas.
Undertake good housekeeping practices at all times.
Ensure shelves, displays, storage areas, and counters are clean and organised.
Comply with all company Health & Safety requirements.
Ensure health and safety standards are adhered to within the store environment.
Requirements
Minimum Requirements
Grade 12 / Matric (NSC) or equivalent qualification.
Minimum 2-4 years' relevant experience.
Computer literate.
Good understanding of Health and Safety at Work regulations.
Exceptional customer service skills.
Strong attention to detail.
Confident and logical under pressure with the ability to respond appropriately to urgent situations.
Self-motivated and able to work with minimal supervision.
Good communication and interpersonal skills.
A tertiary qualification will be advantageous.
Key Competencies
Customer-focused approach.
Strong organisational skills.
Accuracy and attention to detail.
Problem-solving ability.
Ability to work effectively across departments.
Proactive and positive attitude.
Ability to manage stock and customer service responsibilities simultaneously.