Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.
Responsibilities
Sales & Customer Experience Management:
Drive sales through the implementation of customer experience processes to meet customer service standards and achieve sales targets.
Meet customer service standards and achieve sales targets. This includes new account/membership targets.
Maintain floor housekeeping and visual merchandise standards.
Team Management:
Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values.
Provide ongoing coaching & mentoring to enable and up-skill store associates.
Stock Management:
Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
Monitor and manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
Oversee the general maintenance of the stockroom to meet housekeeping standards.
Risk Management:
Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security etc.)
Ensure and enforce overall compliance to policies and procedures.
Qualifications
Grade 12.
2 to 3 years' experience in retail supervisory capacity.
Knowledge on sales & service management.
Proficiency in MS Office.
Effective Communication skills.
Business understanding of retail trade, brand, customer & product.