Manage Customs stops and detained shipment cases from allocation to resolution.
Keep customers informed and guide them on outstanding documents, charges and next steps.
Review Customs EDI responses and ensure accurate, complete documentation is submitted.
Work closely with Customs, Other Government Agencies and internal DHL teams to resolve cases.
Maintain accurate case records, system updates and supporting documentation.
Follow up and escalate delayed or ageing cases appropriately.
Support the management of penalties, examination charges, non-compliance cases and unresolved shipments.
Support compliance reviews, audits and continuous improvement activities.
What We're Looking For
Matric/Grade 12 or equivalent.
Customs Clearance Parts 1 and 2, or an equivalent recognised Customs-clearance qualification.
Minimum 2 years' relevant experience in Customs stops, import clearance, OGA detentions or compliance within a courier, express or freight-forwarding environment.
Good working knowledge of Customs import and stopped-shipment processes.
Strong communication, customer service and problem-solving skills.
Excellent attention to detail with the ability to manage multiple time-sensitive cases.
Proficiency in Microsoft Outlook, Word and Excel.
Ability to work shifts, weekends or public holidays when operationally required.