Stock Holding Officer At Ignite Energy Access Nigeria Limited

Job Description

Job Purpose / Mission:

• The Customer Experience Unit is looking for a bright, highly motivated and disciplined Stock Holding Officerwith a passion for entrepreneurship, renewable energy, and financial inclusion
• to join our team. IEA Nigeria prides itself on always putting the customer first; the Stock Holding Officer will be at the forefront of providing world-class customer service to our SmartLife customer
• across Nigeria. As the main point of contact at the Service Center, the role will be to deal with and help
• resolve any customer complaints while giving the best possible customer experience as well as going
• beyond call of duty when required.

Responsibilities

• Always provide excellent customer service to all IEA Nigeria customers.
• Attract new and existing customers to the Service center.
• Supervise the movement & stock count of IEA Nigeria inventory to and from the Service Center.
• Provide periodic reports on customer engagement and stock count to Service Center Team Lead.

Deliverables and Activities

Customer Engagement:

• Customer Liaison: Serve as a liaison between the customer and IEA
• Information Accuracy: Always provide accurate product information to customers and neveroversell or lie to customers about our product capabilities
• Courtesy Calls: Make courtesy calls to IEA customers as requested
• End-to-end Experience: Ensure all IEA customers have a great end-to-end customer experience

Problem Solving:

• Resolve Customer Queries: Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose Technical Issues: Diagnose technical issues with the customer units and support in theswapping process
• Escalation to Manager: Escalate issues or questions to manager if you cannot resolve them

Data Management:

• Inventory Reporting: Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
• Data Entry: Always enter accurate and honest information into the IEA data systems. Ensure data entry is high quality so that data can be used to better serve our customers
• Customer Feedback Data: Help collect data on Customer feedback and satisfaction

Inventory Management:

• Unit Inventory: Supervise and monitor the collection and disbursement of sales and service unitinventory (including accessories) in the Service Center

Product Development:

• Assist with product development through conducting field tests and surveys when required

Requirements

Qualifications:

• Degree or Diploma in a relevant field from a recognized institution

Experience:

• 1-2 years' experience in customer service and inventory management

Knowledge and skills:

• Critical thinking and good problem-solving skills (solutions oriented)
• Good influencing and negotiation skills.
• Flexibility with ability to work under pressure to meet deadlines.
• Competent with computers including Microsoft Office packages and other Google products suchas Forms, Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who can work independently.
• Ability to establish and maintain effective working relationships with internal andexternal customers.
• Demonstrate a high level of professionalism and integrity.
• Working knowledge of IP networking and configuration
• Good people skills
• Ability to organize, multi-task and prioritize tasks
• Ability to make recommendations to effectively resolve problems or issues.