Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the position below:
Job Title: State Business Manager - North
Job Identification: 916 Location: Lagos Job type: Full time
About the Role
The purpose of the job is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Responsibilities Increase revenue earning customer net additions – Prepaid:
Identify and formulate zonal sales strategies to help drive gross additions
Monitor churn & grace periods
Supervise health of acquisitions and compliance on activations
Oversee activating connections as per the stipulated turnaround times
Increase revenue earning customer net additions – Postpaid:
Achieve net revenue of the zone:
Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone
Propose and drive VAS Up selling activities
Drive the reduction of recharge turnovers and first bill churn & zero recharge.
Delivery on channel satisfaction score:
Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
Monitor the timely disbursement of claims to the market, regular trade service.
Conceptualize, design and implement channel delight activities
Expand distribution width and depth:
Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
Network coverage & quality:
Network optimization
New sites ROI and deployment
Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone
Delivery showroom experience
Identify and formulate customer service delivery strategies to help improve customer satisfaction scores
Ensure provision of standard infrastructure at zonal showrooms
Ensure showroom employees are upskilled in industry training and certifications for the role
Achieve employee engagement scores in line with the engagement target for the business area:
Continuously motivating the front-line employees through leadership by examples
Implement all action plans that will address hygiene issues etc. From engagement survey.
Educational Qualifications
Bachelor’s Degree in Management or related Social Sciences
Masters in Business Administration is an advantage
Relevant Experience & Functional / Technical Skills:
Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies
Extensive sales and business development experience with proven expertise in revenue generation and growth
Excellent product knowledge.
Other requirements:
Excellent Relationship Management skills
Excellent Numerical Acumen and Analytical thinking skills
Excellent presentation and communication skills
Excellent and proven leadership skills
Team Player: Independent, confident and objective
Attention to details
Excellent at driving Execution Excellence
A strong Customer – centric orientation .