Qualifications & Experience:
- Grade 12 or equivalent, coupled with first aid training,
- A Sports Management and/or Pre-Primary Diploma will be an added advantage,
- A valid driver's license,
- A minimum of 2 years' experience working in a gym or sports club environment will be required,
- MS Office (Excel, Word, Outlook, PowerPoint) skills and experience
Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):
- Co-ordinate daily Sports & Leisure, and Kids Club operations;
- The ability to create and run sports and holiday programs throughout the year;
- Oversee teenagers and guest activities while displaying excellent customer service skills;
- Maximize profitability and efficiencies of the Sports & Leisure department and making sure it tracks against the targets;
- Performance manages Sports and Leisure Attendant, Kids Club Attendant and Cleaners;
- SHEQ HIRA management requires daily attention to potential hazardous situations when children are utilizing facilities unsupervised or supervised under the care of the Kids Club staff;
- General administrative duties including stock takes and ordering of stock for Sports & Leisure and pool and pool loungers;
- Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;
- Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports;
- Ensure special requests for child care (special needs, babysitters, etc. are met.
The ideal candidate will be able to successfully demonstrate the following skills & abilities:
- Time management and ability to organise, plan, and prioritise work;
- Interpersonal skills and relationship building;
- Effective verbal and written communication skills and ability to communicate across all levels;
- Resilience, reliability and ability to pay attention to detail;
- Problem solving;
- Friendly and guest centric.