KEY JOB FUNCTIONS:

A vacancy reporting to the Regional Technical Manager exists in the Technical Services Department which forms part of Customer First Division.

KEY PERFORMANCE AREAS:

Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
Gather and analyse product problem information and data and submit Techshare reports as well as PFR`s (Product Feedback Reports).
Assist dealers with technical and customer queries.
Ensure dealer complies with Warranty rules to avoid redebits and rejections.
Manage the policy budget provided for out of warranty on known technical problems correctly.
Ensure that the budget is adhered to.
Manage special service campaigns/recalls to achieve set company targets.
Assist CCC (Customer Call Centre) with customer complaint resolution.
Regular scheduled dealer and fleet owner visits.
Maintain job related administration functions and records.

QUALIFICATIONS AND EXPERIENCE:

NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar.
Trade qualification (Technical Diploma) - trade test both theory & practical
Working experience as a qualified automotive technician.
Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
Relevant experience in the technical and retail environment of the motor industry would be an advantage.
Fully computer literate including literacy, MS Office, and outlook.
Report writing skills are a requirement.
A minimum of five years technical experience on Lexus and Toyota models would be an advantage.
Will be required to travel.

COMPETENCIES

IMPORTANT DIMENSIONS:

Specialist Sales Field Technical

Key skills