Spa Therapists

KEY RESPONSIBILITIES

• Provide professional massage treatments, including Swedish, deep tissue, hot stone, aromatherapy, and relaxation massages, according to relevant training and qualifications.
• Perform facial treatments, body scrubs, body wraps, Hammam treatments, and other professional spa therapies.
• Conduct client consultations to understand individual needs, preferences, treatment expectations, and relevant health considerations.
• Assess client comfort levels and identify potential contraindications before commencing treatments.
• Recommend appropriate massage treatments, skincare services, and spa packages based on clients' needs.
• Adjust massage techniques and pressure according to client feedback and comfort levels.
• Prepare treatment rooms before appointments, ensuring all equipment, oils, towels, and products are available and properly arranged.
• Maintain high standards of hygiene, cleanliness, and sanitation in treatment rooms, equipment, tools, towels, and spa facilities.
• Clean, disinfect, and properly store treatment equipment and tools after each session.
• Ensure the safe and appropriate handling, storage, and use of massage oils, skincare products, and other spa supplies.
• Welcome clients professionally, explain treatment procedures, and ensure they feel comfortable throughout their sessions.
• Create a peaceful, relaxing, and welcoming atmosphere that enhances the overall spa experience.
• Monitor clients' comfort and responses during treatments and make adjustments where necessary.
• Maintain professional boundaries, client privacy, confidentiality, and respectful communication at all times.
• Provide appropriate aftercare instructions and general wellness recommendations within the scope of professional training.
• Educate clients on suitable spa treatments, skincare routines, and available wellness services.
• Maintain accurate records of treatments provided, client preferences, products used, and relevant feedback.
• Manage appointments effectively, adhere to scheduled treatment times, and minimise delays between bookings.
• Deliver exceptional customer service to encourage client satisfaction, loyalty, and repeat bookings.
• Respond professionally to client enquiries, feedback, and complaints, escalating concerns where necessary.
• Monitor spa inventory, including massage oils, skincare products, towels, and other treatment supplies, and report shortages promptly.
• Report damaged equipment, maintenance requirements, and other operational issues to the appropriate supervisor.
• Follow all spa policies, health and safety procedures, hygiene protocols, and professional standards.
• Work collaboratively with other therapists, reception staff, and management to ensure smooth daily operations.