Sun International·Western Cape, south-africa·Full Time·Internship
RetailFull TimeInternship
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Job Purpose
The Spa Team Leader is responsible for supporting the day-to-day operations of the spa and leading the spa team to deliver exceptional service and treatments. This role acts as a bridge between therapists and spa management, ensuring treatment quality, team efficiency, guest satisfaction, and adherence to health, safety, and service standards.
Key Performance Areas
Ensure effective daily coordination of spa staff, including therapist schedules, shift coverage, room readiness, treatment flow, appointment management and task delegation
Monitor treatment quality and guest feedback to ensure consistent standards of service
Ensure all treatment rooms and public areas are clean, well-stocked, and maintained according to hygiene protocols
Provide day-to-day guidance, support, and motivation to the therapist team
Assist with onboarding of new team members, ongoing training, and upskilling
Conduct regular check-ins with therapists, support performance management processes, and foster a culture of accountability and continuous improvement
Address minor team issues or concerns and escalate more complex matters to the Spa Manager
Act as a visible and approachable point of contact for guests during their visit
Handle guest complaints, special requests, and VIP needs with professionalism
Promote a calm, relaxing, and welcoming spa atmosphere
Support upselling of retail products and spa packages in collaboration with the front desk team
Assist with treatment scheduling, daily task checklists, therapist productivity reports, and stock tracking
Conduct room and treatment quality audits and report on service consistency
Ensure proper usage and maintenance of spa equipment and supplies
Ensure adherence to health, safety, and sanitation regulations across the spa
Conduct regular checks on therapist grooming, hygiene, and service readiness
Participate in team briefings, audits, and quality assurance reviews
Deliver spa treatments to guests when required to support operational coverage, maintain service continuity, or respond to high demand
Job Requirements
Education
Grade 12
Recognised spa or beauty therapy qualification -SAASHP, CIDESCO, ITEC preferable
Experience
6 years of hands-on experience as a Spa Therapist, inclusive of 2 years at a team lead/supervisor level
Skills and Knowledge
Proficiency in a variety of treatments including massage therapy and skincare
Knowledge of holistic and wellness treatments
Knowledge of skin care product lines
Sanitation protocols for tools, linen and workspaces