Our Client is looking for a Spa Receptionist to join their team.Location: FranschhoekSpa Receptionist – Luxury Hospitality
A prestigious luxury hospitality establishment offering sophisticated escapes and unique guest experiences is seeking a positive, vibrant, and energetic Spa Receptionist.
The Spa Receptionist will be the first point of contact for spa guests and play an integral role in creating an exceptional spa experience. The position requires a warm, professional, and welcoming approach while managing reception duties, spa bookings, guest enquiries, and administrative responsibilities.
Create a relaxing and welcoming atmosphere at the spa reception.
Assist guests with enquiries regarding spa treatments, facilities, products, and services.
Provide accurate information regarding treatment durations, prices, and availability.
Handle guest complaints and concerns professionally, escalating matters to the Spa Manager or Spa Operator when required.
Manage spa bookings, reservations, and appointments accurately and efficiently.
Answer telephone calls, emails, and guest enquiries promptly.
Confirm appointments and communicate any changes or cancellations to guests and therapists.
Coordinate treatment schedules to ensure efficient utilisation of therapists and spa facilities.
Maintain accurate booking records and guest information.
Assist with walk-in bookings and accommodate guest requests whenever possible.
Process guest payments, invoices, and spa transactions accurately.
Manage daily cash-ups and reconcile reception transactions according to company procedures.
Maintain accurate records of bookings, payments, cancellations, and guest preferences.
Assist with daily reports and administrative requirements.
Promote spa treatments, packages, and retail products.
Provide knowledgeable recommendations regarding spa products and treatments.
Process retail sales accurately and ensure products are attractively presented.
Identify opportunities to enhance guest experiences and increase spa revenue.
Maintain a professional appearance and adhere to uniform and grooming standards.
Ensure spa brochures, treatment menus, and promotional materials are available and up to date.
Report maintenance issues, equipment concerns, and operational irregularities promptly.
Minimum of 2 years' experience in a 5-star spa, wellness, or luxury hospitality environment.
Experience in guest reservations, scheduling, POS systems, and cash-ups.
Exceptional organisational skills and confidence in managing a busy appointment diary.
Excellent verbal and written communication skills.
Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
Strong attention to detail.
Excellent customer service and interpersonal skills.
Matric Certificate.
Somatology, Beauty Therapy, or Spa Therapy qualification, or previous treatment room experience.
Flexibility to work shifts, including weekends and public holidays.
Preference will be given to candidates residing in Franschhoek and surrounding areas.
A friendly, well-presented, service-driven professional with a passion for luxury hospitality, exceptional guest experiences, and wellness services.
Desired Skills:
Spa Receptionist
Spa Coordinator
Spa Administrator