Submit Cvs – Latest Recruitment At Novotel
Full-Time
Novotel is a French midscale hotel brand owned by Accor.[1] Created in 1967 in France, the company grew into what became the Accor group in 1983, and Novotel remained a pillar brand of Accor’s multi-brand strategy. Novotel manages 559 hotels in 65 countries (2021).[2] Since 2010, Novotel also includes the apartment hotel brand Novotel Suites Front Office Agent First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Responsibilities and essential job functions include but are not limited to the following: Greet and register guests, providing a warm and professional welcome Perform check-in and check-out procedures accurately and efficiently Handle guest inquiries and requests promptly and courteously Manage reservations and room assignments using hotel management software Process payments and maintain accurate financial records Enrol guests to the ALL loyalty program Assist with currency exchange and safety deposit box services Collaborate with other departments to ensure guest satisfaction Promote hotel services and local attractions to enhance guest experience Address and resolve guest complaints in a timely and professional manner Maintain a clean and organized front desk area Ensure compliance with hotel policies and safety procedures Assist with night audit duties when assigned to evening shifts Qualifications Diploma in Front Office operations or related field Previous experience as a Front Office Agent in a 4/5 star Experience in Opera Cloud You’re a doer – and even if you do it wrong sometimes, you openly admit it. You’re not just bringing your abilities, but also your character Excellent customer service skills with a friendly and professional demeanour Ability to work efficiently in a fast-paced environment Strong attention to detail and organizational skills Flexibility to work various shifts, including evenings, weekends, and holidays Additional Information Your team and working environment: At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. Chef de Partie We are seeking a talented and experienced Chef de Partie to join our culinary team. As a key member of our kitchen staff, you will be responsible for overseeing a specific section of the kitchen, ensuring high-quality food preparation, and maintaining efficient operations. Manage and operate a designated section of the kitchen (e.g., sauces, grills etc) Prepare, cook, and present dishes according to menu specifications and quality standards Assist in menu planning and recipe development to enhance our culinary offerings Ensure compliance with food safety and hygiene regulations in your station Supervise and train junior kitchen staff in your section Collaborate with other chefs to maintain smooth kitchen operations and timely food service Monitor and maintain inventory levels for your station, placing orders when necessary Assist the Sous Chef in daily kitchen operations as needed Participate in menu tastings and contribute creative ideas for new dishes Maintain cleanliness and organization of your work area and equipment Qualifications Culinary diploma from a recognized culinary school Previous experience as a Chef de Partie in a 4/5 Star Hotel Proven expertise in a specific culinary station Strong knowledge of food preparation techniques, cooking methods, and kitchen equipment Excellent understanding of food safety and hygiene standards Valid food safety certification Proficiency in menu planning and recipe development Experience in a high-volume restaurant preferred Knowledge of various cuisines and current culinary trends Strong time management skills and ability to multitask in a fast-paced environment Excellent team collaboration and communication skills Physical stamina to work long hours in a standing position Flexibility to work evenings, weekends, and holidays as required Ability to work effectively in a multicultural environment Junior Sous Chef – Italian Cuisine Speciality As our next Junior Sous Chef, you will: Assist in overseeing all aspects of the kitchen operation, ensuring quality, consistency and efficiency Support in managing, motivating and developing the kitchen team To ensure mis en place is carried out throughout the kitchen to meet forecasted demand Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage. Updates menu recipe costing and menu planning as required, as well as for F&B promotions Minimise food waste and contribute to sustainable kitchen practices Lead by example during service, maintaining high standards and a positive team culture Prepare and present high-quality dishes in line with hotel and brand standards Organise workflow to meet service demands, including la carte, group bookings and events Support stock control, ordering, and cost management to meet departmental targets Assist with rotas, deliveries and invoice processes where required Ensure full compliance with hygiene, HACCP, health & safety and environmental standards Take responsibility for the kitchen in the absence of the Head Chef Qualifications A minimum of 3 years of professional culinary experience, including supervisory experience Extensive knowledge and mastery of various culinary techniques and cuisines. Diploma in Culinary Arts from a recognised institution. Strong leadership and team management skills, with the ability to motivate and mentor a diverse team. Excellent organizational and time management abilities. A passion for culinary innovation and a commitment to delivering excellence. Bartender As a Bartender you are responsible for creating memorable experiences for our guests through preparing and serving a wide range of alcoholic and non-alcoholic beverages. This role involves maintaining a clean and organized bar area, ensuring the quality and consistency of drinks, managing inventory, and providing exceptional guest service. Key Duties: Mix and serve alcoholic and non-alcoholic drinks according to recipes or guest preferences. Ensure drinks are served in proper glassware with appropriate garnishes. Maintain knowledge of drink recipes, new trends, and popular cocktails. Greet and interact with guests in a friendly, engaging, and professional manner. Take drink and food orders from guests and serve them promptly. Handle guest complaints and resolve issues efficiently and courteously. Escalate issues promptly to supervisor on shift. Maintain a clean and organized bar area. Restock supplies (alcohol, mixers, garnishes, glassware) and ensure all inventory is properly maintained. Check guest IDs to verify legal drinking age and comply with local alcohol laws. Monitor and manage bar tabs, collect payments, and issue change. Ensure all beverages are served responsibly, in compliance with local laws regarding alcohol service. Refuse service to guests who appear intoxicated or disruptive as per internal policy. Follow health and safety protocols for food and beverage handling. Qualifications Previous bartending experience required Diploma in Food & Beverage or related field Strong knowledge of beverages and bar service standards, cocktail preparation, presentation, and guest service expectations. Good knowledge of cocktails, spirits, wines, beers, mocktails, and other alcoholic and non-alcoholic beverages. Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds. Strong attention to detail and ability to deliver personalized, attentive, and efficient service. Good knowledge of beverage ingredients, preparation methods, garnishes, glassware, and presentation standards. Ability to prepare cocktails and beverages consistently while maintaining quality and service speed. Ability to handle multiple tasks in a fast-paced bar and dining environment while maintaining service quality. Don't Keep Share!: WhatsApp Tweet