It & Systems Engineer (netsuite) At West Indian Ocean Cable Company (wiocc) West Indian Ocean Cable Company (WIOCC)
full-time
Job Objective:
Design, develop, and maintain scalable enterprise system solutions that support business operations across the organization. The role focuses on system design, application development, and database architecture, building well-engineered customizations, integrations, and automated workflows that improve data integrity, system performance, and operational efficiency. The IT & Systems Engineer will work closely with system administrators, developers, and business stakeholders to deliver scalable, secure, and well-governed system enhancements. Exposure to ERP platforms such as NetSuite, and an understanding of financial or accounting processes, is an added advantage.
Reporting Line: IT Development Manager
Key Duties and Responsibilities
Design and develop scalable system architecture and technical solutions that support core business processes across the organization
Design, develop, and maintain custom applications and system extensions using JavaScript (ES5/ES6) as the primary development language, with experience in Python, Java, or other languages considered an added advantage, including event-driven scripts, client-side logic, API endpoints, and scheduled/background jobs
Create and maintain custom records, forms, fields, and workflow automations
Build scripting and automation solutions to streamline business workflows, improve data accuracy, and increase process efficiency across enterprise platforms
Troubleshoot system issues, script errors, and performance bottlenecks
Ensure system changes follow development standards and architectural best practices, and maintain structured documentation for scripts and customizations
Extend system functionality to support other operational units such as procurement, inventory, billing, and operations where required
Design and develop integrations between core systems and external platforms such as CRM systems, billing systems, payment gateways, and other operational systems, using REST/SOAP APIs and middleware connectors
Design and optimize database schemas, queries, and data models to support application performance and data integrity
Build logic for data transformation, validation, and synchronization across systems, ensuring data accuracy, reconciliation, and integrity across enterprise datasets
Develop and maintain reports, dashboards, and saved searches supporting business and operational reporting; optimize reporting structures, database queries, and data extraction processes
Support business teams during critical operational cycles where system enhancements or troubleshooting are required
Ensure system enhancements align with security, controls, and governance standards
Participate in system audits, testing, and compliance activities, and maintain version control and testing practices for system development
Collaborate with business stakeholders, system administrators, and developers to translate functional requirements into well-architected technical solutions and support business requirements
Provide technical guidance to stakeholders on system capabilities and improvements
Identify and implement opportunities to automate business workflows and improve operational efficiency through system enhancements
Minimum Qualifications
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field
Certification in software architecture, system design, or a cloud platform (e.g. AWS, Azure, or equivalent) - Preferred/Advantage.
Database certification (e.g. Microsoft/Oracle SQL certification) - Preferred/Advantage
NetSuite SuiteCloud Developer or NetSuite ERP Consultant Certification - Nice to have
Accounting certification (CPA, ACCA, or equivalent) - Good to have
Professional Certifications (Nice to have)
NetSuite SuiteFoundation Certification
NetSuite SuiteCloud Developer Certification
NetSuite ERP Consultant Certification
Accounting certification (CPA, ACCA or equivalent) - Advantage
Experience and Skills
Minimum 3 years' experience in systems/software engineering, application development, or a related technical role
Strong experience with system design and software architecture, including designing scalable, secure, and maintainable technical solutions
Proficient in JavaScript (ES5/ES6) as the primary development language, with experience in Python, Java, or other languages considered an added advantage; comfortable writing clean, maintainable server-side and client-side code
Strong database design and SQL skills, including data modeling, schema design, query optimization, and working with structured datasets
Experience designing and implementing REST and SOAP API integrations between systems and external platforms
Experience debugging, testing, and optimizing application or script performance in enterprise systems
Development and customization of system workflows, including automation of business processes
Experience creating and maintaining custom records, fields, forms, and reporting customizations within business systems
Experience integrating enterprise platforms such as CRM systems, billing systems, or other operational systems
Understanding of system audit trails, security, and governance practices within enterprise systems
Good to have: strong understanding of financial systems and accounting processes, including General Ledger, Accounts Payable, Accounts Receivable, billing, and revenue recognition
Good to have: experience supporting financial reporting, reconciliation, and financial data integrity processes
Nice to have: experience working with NetSuite or another ERP platform, including customization, scripting, and integration development