Social Media / Front Office Officer

Job Summary:

Voedsel Capital is seeking a creative, organized, and customer-focused Social Media / Front Desk Officer to support the launch and daily operations of its Port Harcourt branch. The successful candidate will manage the company's online presence while providing excellent front-desk and administrative support.

Key Responsibilities:

• Develop and implement monthly social media content plans for platforms including Instagram, Facebook, X, LinkedIn, TikTok.
• Create engaging posts, captions, graphics, short videos, and stories that reflect the company's brand.
• Schedule and publish content consistently.
• Monitor comments, messages, reviews, and inquiries; respond professionally and promptly.
• Track social media performance and prepare weekly or monthly reports on engagement, reach, followers, and leads.
• Research industry trends, competitors, and audience preferences to improve content.
• Support online campaigns, promotions, and brand awareness activities.
• Ensure all content is accurate, professional, and aligned with company policies.
• Welcome visitors, clients, and vendors warmly and professionally.
• Answer, screen, and direct incoming calls and messages.
• Manage visitor sign-in records.
• Handle basic customer inquiries and escalate complex issues appropriately.
• Schedule appointments, meetings, and client visits.
• Support the distribution of incoming and outgoing correspondence.
• Maintain confidentiality of company and client information