Social Listening & Digital Analytics Lead

Responsibilities

• Set up and manage the licensed social listening platform for the programme, its themes and related community activities.
• Design, test and maintain Hausa search queries, including spelling variants, Hausa - English code-switching and Ajami script.
• Monitor online conversation daily and issue priority alerts to the Partner within agreed timeframes.
• Produce regular monitoring summaries and keep the Partner's live dashboard current.
• Track audience response to programme-related community and digital activities.
• Lead the selection of listening tools and the applications for platform data access.
• Contribute listening findings to periodic learning reports, the baseline report and the final report.

Required experience

• Master's Degree in Communications, Data Science, Media Studies, Social Science or a related field; PhD preferred.
• At least 5 years of professional experience in social listening or media monitoring.
• Hands-on use of at least one enterprise listening platform (Meltwater, Talkwalker, Brandwatch or Sprinklr).
• Experience designing Boolean queries and testing them for precision and recall.
• Experience monitoring Nigerian or Hausa-language online spaces.
• Fluent Hausa and English.

Preferred experience:

• Listening or monitoring work on health, gender or social issues.
• Power BI or similar dashboard skills; Python or R.
• Experience with international non-profit or donor-funded projects.

Skills and attributes:

• Analytical judgement and attention to detail under daily deadlines.
• Clear written English for short, decision-ready briefs.
• Able to work remotely and independently while collaborating with a distributed team.