Customer Consultation and Skincare Advice
- Welcome customers visiting the shop and provide friendly, professional assistance.
- Conduct one-on-one skincare consultations to understand customers' skin types, concerns and product needs.
- Handle customer enquiries received through Instagram direct messages, WhatsApp and the company website.
- Recommend suitable skincare products and routines based on customers' individual needs.
- Explain product ingredients, benefits, usage instructions and the correct order of application.
- Follow up with customers to establish their satisfaction with recommended products and encourage repeat purchases.
- Build positive customer relationships through reliable product information and attentive service.
Social Media Content Creation
- Confidently appear on camera when presenting skincare products, sharing skincare tips and educating customers.
- Support the creation of engaging content for the company's social media platforms.
- Participate in promotional campaigns, product features and marketing activities in line with the content calendar.
- Communicate skincare information in a clear, engaging and customer-friendly manner.
Order Processing and Dispatch
- Receive and process customer orders placed through the website, social media platforms and WhatsApp.
- Pick, pack and prepare products for dispatch while ensuring order accuracy.
- Coordinate with delivery riders and courier services to facilitate timely order deliveries.
- Keep customers informed about their orders and delivery arrangements.
- Record sales and support accurate order documentation.
- Monitor stock levels and report low-stock or near-expiry products to the relevant person.
Shop and Stock Management
- Maintain a clean, organised and welcoming shop environment.
- Arrange product displays, shelves and testers to maintain an attractive shopping experience.
- Receive incoming stock, verify quantities and ensure products are properly stored.
- Support regular stock counts and maintain an organised stockroom.
- Ensure skincare products are displayed and stored appropriately.
Qualifications and Experience
Applicants interested in Skincare Consultant Jobs in Kenya should meet the following requirements:
- A Certificate, Diploma or equivalent training in Beauty Therapy, Esthetics or a related field.
- At least one year of relevant working experience in an esthetics clinic or retail beauty store.
- Fluency in spoken and written English.
- Practical knowledge of skincare products, skin types and common skincare concerns.
- Ability to communicate product information clearly and assist customers in making informed purchasing decisions.
The following will be an added advantage:
- Hands-on knowledge of Korean and American skincare brands.
- Good spoken Kiswahili.
- Experience using content creation applications for social media.
- Familiarity with online customer engagement and digital sales platforms.
Key Skills and Personal Attributes
The ideal candidate should demonstrate the following qualities:
- Customer service skills: Warm, approachable and able to make customers feel comfortable during consultations.
- Passion for skincare: Genuine interest in skincare products, ingredients and helping customers establish suitable routines.
- Communication skills: Able to explain product information clearly and interact professionally with different customers.
- Confidence on camera: Comfortable appearing in videos and presenting skincare products naturally.
- Organisation: Able to manage customer enquiries, orders, stock and shop activities effectively.
- Attention to detail: Careful when handling customer orders, checking stock and providing product information.
- Interpersonal skills: Able to build positive relationships with customers and work well with colleagues.