IntroductionTo deliver world-class training within the Brands, and to ensure the culture, ethics, core values as well as standards and procedures are conveyed to all new and existing Franchisees and their staffDuties & Responsibilities
Perform administrative work as and when required related to training role
Assist in ensuring that Training Restaurants subscribe to the standards required for training
Provide daily feedback to the business on previous day's activities
Assist with the FOH and BOH workshops and skills development
Assist with Skills Assessments and documentation thereof of restaurant staff
Provide ongoing in-store Training and Refresher Training
Assist Franchise Managers with in-store training when requested (overnight when necessary)
Do store visits to assist FM with practical coaching. These store visits will encompass working hours as per operating times of specific restaurant including weekends
Assist with Store Openings
Assist in updating all training manuals with relevant information
Updating training status on SharePoint
Keep updated with Brand requirements and specifications
Follow up post opening of new restaurants on the status and do refresher training where required
Have weekly feedback meetings with the Operations Team in terms of status per outlet
Compile monthly training calendar and schedule appointments accordingly
Liaise with Administrator to make accommodation/travel bookings and follow up on vouchers to ensure travel is booked correctly
Assist menu developer with new product development and training ahead of new menu launch
Minimum of Matric
A related tertiary qualification would be an advantage
Minimum of 3 years' experience in Food Service Industry
Minimum of 5 years' experience driving