The SIAM function manages multiple service suppliers by integrating them, so they can collaborate to provide the customer expected value. The integration introduces the concept of a single, customer-facing logical entity known as the service integrator.
Career Type Description:
The Change Manager role under the SIAM function has the responsibility to ensure requested changes and version releases of applications, services and infrastructure into the live environment are risk minimised, controlled, and communicated.
Recommends and implements programs to support customer needs
Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
Profile Description:
Accountability and responsibility to record, assess, categorize, prioritize, plan, evaluate, release and review all changes in accordance with the Change Management process,
Review RFCs (request for change) to ensure they are compliant with the process minimum requirements to proceed with the process flow and guide the submitter to prevent a recurrence. Review CI's, risk and impact,
Advising requestors from within the customer and third-party organization of the correct process of instigating an RFC,
Design and formulate communication templates, frequency and recipients,
Define and implement KPIs for the Change Management process,
Develop reports to the participating Business Units,
Coach, support and guide participants in the process into their roles and responsibilities and how they contribute to the maturity of the process