Our client is seeking an experienced and dynamic Showroom Manager to join their team in Hartenbos, Mossel Bay. This is an exciting opportunity for a customer-focused sales professional with strong industry knowledge, an established trade network, and a passion for delivering a premium showroom experience. The ideal candidate will have experience in furniture or interior retail, excellent relationship-building skills, and a proven ability to drive sales and manage showroom operations.
REQUIREMENTS:
- 3 - 5+ years' experience in showroom management or senior retail sales within the furniture, home décor, or interior design industry.
- Established and verifiable relationships with interior decorators, architects, and trade procurement clients.
- Strong understanding of furniture manufacturing, upholstery, timber, fabrics, and the performance of indoor and outdoor materials.
- Proficiency in inventory and POS software (e.g., OMNI, SAP, or similar retail ERP systems), as well as Microsoft Office and Google Workspace.
- Excellent interpersonal, negotiation, and relationship-building skills, with a sophisticated and consultative approach to sales.
- Fluency in both English and Afrikaans.
- A valid South African driver's license and reliable personal transport.
DUTIES:
Sales & Business Development (Retail & Trade):
- Drive showroom sales performance to meet and exceed monthly and annual revenue targets.
- Actively cultivate and manage relationships with local interior decorators, designers, architects, and property developers to grow the trade pipeline.
- Host private trade consultations, showroom walk-throughs, and exclusive networking events for trade partners.
- Guide retail customers through personalized design consultations, product specifications, customization options, and material selections.
Showroom Management & Operations:
- Maintain impeccable visual merchandising, showroom layout standards, and floor displays in line with brand guidelines.
- Oversee daily showroom operations, ensuring a welcoming and premium hospitality experience for all visitors.
- Manage end-to-end sales processing, customer quotations, orders, and payment reconciliations through the ERP/POS system.
- Coordinate with logistics and warehouse teams to ensure seamless delivery and installation timelines for trade and retail clients.
Team Leadership & Coaching:
- Lead, mentor, and motivate showroom sales staff to deliver exceptional customer service.
- Set individual sales targets, monitor key performance indicators (KPIs), and conduct regular performance reviews.
- Provide ongoing product knowledge training, objection-handling techniques, and trade sales strategies to the sales team.
Reporting & Inventory Control:
- Perform stock audits, monitor inventory levels, and manage showroom display floor stock.
- Provide weekly and monthly reports on sales performance, foot traffic, conversion rates, and trade account activity to senior management.