Internal Claims Administrator – Medical Aid & Short Term
Location: Northcliff, Johannesburg
Salary: From R15K to R20K per month, based on qualifications, skills, and experience.
Process individual and group insurance claims quickly across medical, life, and investment portfolios.
Manage daily appointment scheduling and prepare meeting files for the senior financial advisory team.
Update client policy details, including new bank accounts, debit order dates, and adding dependents.
Handle policy changes such as premium adjustments, paid-up requests, and international travel certificates.
Submit and track important intermediary appointment paperwork and signed client consent letters.
Help book and track client Vitality health check visits at local network pharmacies.
Assist the friendly operations team by uploading digital signature documents and resolving monthly payment queries.
Grade 12 (Matric) certificate or equivalent qualification.
Proven administrative experience in claims handling and policy servicing within financial services.
Good practical knowledge of medical aid, gap cover, life insurance, or short-term insurance products.
Strong computer skills, especially with Microsoft Excel, email management, and digital document signing.
Clear and professional verbal and written communication skills in everyday English.
Neat organization skills, strong attention to detail, and the ability to meet monthly deadlines.
A positive attitude, a helpful team spirit, and a genuine willingness to learn and grow.
Desired Skills:
claims administrator
medical aid
Short term insurance
Discovery