The Direct Sales Executive; will be responsible for driving revenue growth through subscriber acquisition and retention.The role requires proactive customer engagement, execution of sales initiatives, and delivery of exceptional service standards.Key ResponsibilitiesCustomer Acquisition
The Direct Sales Executive;
Key Responsibilities
Ensure compliance with onboarding processes including KYC and customer education
Collaborate with line management to develop and monitor sales initiatives
Track adherence to SLAs during acquisition and onboarding
Recover devices from noncompliant customersCustomer Support
Provide firstlevel troubleshooting and resolution of customer issues
Escalate unresolved customer and network issues appropriatelyReporting
Collate daily target achievements and analyze monthly market trends
Prepare dashboards for weekly reviews and adhoc reportsMarket Intelligence
Monitor and report competitor activities
Provide customer insights and suggest relevant products or servicesMarket Activation
Plan and execute onground marketing initiatives such as roadshows, estate activations, and mall campaignsQualifications
Qualifications
Graduate degree or Diploma in Business Administration or equivalent
Understanding of telecom/fixed wireless trends an advantage
Minimum of 1 year in outdoor sales, preferably in telecom
Commercial acumen with knowledge of competition, devices, packages, and commission schemes
Techsavvy with understanding of 5G and Fixed Wireless Services
Resilience and ability to deliver against stretch targets
Strong entrepreneurial spirit
Performancedriven mindset with strong planning and organizational skills
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