Lead and manage the service support function for the region.
Manage warranty administration, service support processes and service governance.
Support field service and workshop operations to achieve productivity and customer satisfaction targets.
Drive service compliance, quality, WIP management and reporting.
Manage and report on all key service deliverables, including all KPIs, attributes and safety
Ensure all relevant policies procedures, and guidelines e.g. warranty, IEVM, quality checklists, etc are applied
Utilise appropriate processes (SOR, service excellence, quality systems - ISO & contamination control, etc.) to regularly review and report on service operational team performance
Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
Qualification, Experience and Competencies
Qualified Artisan or Applicable Engineering Diploma / Degree
Minimum 5 years management experience in the customer interface (managing a section or site)
Basic management qualification
Proficient in MS Project and other MS Office programs,
Warranty and quality admin experience
Willingness to travel
Medically fit
Code EB drivers' licence
Key Responsibilities
Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)
Performance management of regional team
Competency development of regional team
Staffing and safety of regional team and environment
Achievement of regional / value stream service team financial targets and key performance indicators (KPI's)