The creation and maintenance of project plans and associated documentation
Lead/Participate in regular project update meetings with customer, and internal teams
Creation and distribution of minutes/actions from project meetings
Maintain clear lines of communication and responsibility
Delegate tasks to relevant internal, and customer resources
Understand of Service methodologies and project management processes.
Monitoring project performance to ensure timely delivery
Develop a detailed project plan to monitor and track progress
Education;
Candidate must possess at least Bachelor's/College Degree, any field.
Experience
Previous experience in BPO and Customer Service and/or technical account
At least 2 years team management experience
Have a proven track record demonstrating the skills and qualities outlined in this document.
Eligibility (Training, License, Certification)
PMP Certification is preferred but not required
Working Conditions
Flexible work hours to allow calls on difference time-zones.
The Job holder may be required to travel and undertake other duties according to the needs of the organization. This responsibilities are not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with before any variations to the Job Description are made.