Service Manager - East London

Are you an experienced operations leader with a passion for service excellence, customer satisfaction, and team management? We are seeking a Service Manager to take full responsibility for service delivery, operational efficiency, and staff management within our East London branch.

Minimum Requirements

• Grade 12 (Matric)
• Operations Management Diploma (Advantageous)
• Valid Code 08 Driver's Licence
• Minimum 2 years' Service Management experience
• Minimum 2 years' Management / Leadership experience
• HR and Industrial Relations experience will be advantageous

Key Responsibilities

Service & Operations Management

• Full responsibility for all services within the branch
• Ensure services are delivered efficiently, on time, and according to company standards
• Monitor service sequencing and handheld device usage to achieve KPIs
• Manage installations, maintenance tickets, and equipment withdrawals

Asset & Fleet Management

• Oversee asset management and accountability
• Manage vehicle maintenance, servicing schedules, and inspection checklists
• Ensure company assets are maintained and utilised effectively

Customer Service & Client Relations

• Conduct customer visits and maintain strong client relationships
• Resolve customer queries and service-related issues promptly
• Attend meetings at customer sites as required

Stock & Warehouse Management

• Supervise loading and offloading of stock from cages
• Manage stock levels and warehouse operations
• Oversee ordering and control of stock
• Manage contract consumables and inventory control

Health & Safety Compliance

• Ensure compliance with Health & Safety policies and procedures
• Work closely with Health & Safety representatives
• Coordinate and maintain client safety files
• Ensure safety documentation remains up to date at all client sites
• Manage employee medicals, inductions, and certifications to ensure uninterrupted site access

Team Leadership

• Lead, supervise, and develop branch employees
• Manage distribution staff performance and productivity
• Provide training, coaching, and support to team members
• Handle people management responsibilities in line with company policies

General

• Perform additional reasonable duties as required by management

What We're Looking For

• Strong leadership and people management skills
• Excellent problem-solving and customer service abilities
• Stock, warehouse, and asset management experience
• Effective planning, organisation, and communication skills
• Health & Safety compliance knowledge
• Ability to work independently and in a fast-paced environment

Salary and Benefits:

• Salary between R16000 to R19000 per month CTC depending on experience