An established IT services company is seeking an experienced Service Desk Engineer to join their team. The successful candidate will provide technical support to a portfolio of clients, resolving issues across Microsoft 365, Windows Server, cloud, networking and endpoint environments. This is a technical support role, with occasional customer-site visits as required.
Requirements:
Matric / Grade 12
3 - 5 years' relevant IT support or systems administration experience, ideally within an MSP environment
Current Microsoft 365 certification
CompTIA Network+ (N+) or equivalent networking certification
Solid hands-on experience with Microsoft 365, Windows Server and network troubleshooting
Good problem-solving, communication and customer service skills
Valid driver's licence and own ability to travel to client sites when required
Responsibilities:
Provide remote technical support and troubleshoot hardware, software, operating system and connectivity issues
Administer and support Microsoft 365 applications, including Exchange Online, Teams, SharePoint and OneDrive
Manage user accounts, permissions, security settings and access-related issues
Support Windows Server environments, Active Directory, virtualisation and backup solutions
Diagnose and resolve network, firewall, wireless, VPN and connectivity problems
Manage service desk tickets, incidents and escalations through to resolution
Monitor and maintain client systems, servers and endpoints, including updates, security and routine maintenance
Assist with IT upgrades, installations, migrations and infrastructure projects
Maintain accurate technical documentation and keep clients informed throughout the support process
Advantageous:
IT-related Diploma or Degree
Additional Microsoft, Azure, Windows Server, CompTIA A+ or ITIL certifications
Experience with Hyper-V, PowerShell, RMM tools, PSA ticketing systems, endpoint security and backup solutions