Minimum Requirements Qualifications Matric (Grade 12). Relevant IT qualification (Certificate, Diploma, or Degree) will be advantageous. ITIL Foundation Certification will be advantageous. Experience 3-5 years' experience in an IT Service Desk or Technical Support environment. Experience providing first-line technical support remotely and onsite. Experience working with ticketing systems and service management tools. Strong troubleshooting and problem-solving skills. Key Responsibilities Provide Level 1 technical support to clients and end users. Log, manage, and resolve incidents and service requests within agreed Service Level Agreement (SLA) timeframes. Troubleshoot hardware, software, Microsoft Windows, Microsoft 365, and basic network-related issues. Escalate unresolved issues to the appropriate support teams. Maintain accurate records of incidents, resolutions, and customer interactions. Follow service desk procedures and incident management processes. Assist with system installations, configurations, and user support where required. Deliver professional customer service and maintain positive client relationships. Salary Market-related.