The Service Delivery Coordinator ensures that Baker Hughes maximizes its short and long term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions
You will be responsible for:
- Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.
- Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets
- Conducting job briefing during planning and debriefing after closing for every job/activity
- Communicating billing events to B&C using the Job Center ticket.
- Planing mid range operation activity volume & complexity forecast to align the correct resources for Service delivery flawless execution & on-time delivery
- Preparing with daily operational updates for their ongoing job activities as required
- Reporting incidents and manage communication with customers and internal
- Overseeing ongoing operations and provides direct support to the field personnel on location
To be successful in this role you will:
- Have a minimum of a Bachelor's degree
- Have a minimum 5 experience in sales and or technical/operations in Artificial Lift Services.
- Have excellent interpersonal and leadership skills and the ability to influence others
- Demonstrate excellent communication skills and an ability to build trusting relationships
- Have previous experience as a supervisor or coordinator in an ALS product line
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Flexibility within the day or week to get the job done
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits