Key Responsibilities: Receiving customers vehicles and concerns, communicate repairs cost and payments ensuring customers leave happy and satisfied, while reaching monthly target goal Customer Liaison : Communicate with customers, understand their concerns, and provide updates on vehicle repairs. Vehicle Inspection : Conduct initial vehicle inspections, identify issues and document findings. Estimate and Quotation : Provide accurate estimates and quotations for repairs, including warranty claims. Repair Planning : Coordinate with technicians to plan and prioritize repairs. Progress Updates : Keep customers informed about repair progress and any additional issues found. Warranty Management : Process warranty claims and liaise with manufacturers. Customer Service: Address customer concerns, answer questions and ensure satisfaction. Administrative Tasks : Manage paperwork, service records and invoicing.