We are looking to recruit a The Senior Systems Analyst - Healthcare to work within IT Healthcare Team within the Group IT Department. The role will be based at our Head Office in Cape town and will be reporting into the IT Technical Team Lead - Healthcare.
Job Description
Job Purpose
The Senior Systems Analyst - Healthcare supports the delivery of the healthcare technology strategy by providing operational support and contributing to the ongoing maintenance and enhancement of solutions across pharmacy, digital pharmacy and clinic environments. This role helps ensure that healthcare systems remain stable, secure, scalable and high performing, while supporting the delivery of practical technology solutions that meet business needs and improve day-to-day operations.
Job Objectives
Engage business and technical stakeholders to elicit, validate, document and prioritise requirements, user stories, process flows, acceptance criteria and solution specifications aligned with enterprise architecture.
Plan and coordinate system, integration and testing; manage defects and traceability; and support-controlled releases, pilots and enterprise rollouts of healthcare solutions.
Investigate incidents and recurring problems, perform root-cause analysis, coordinate resolution with technical teams and vendors, and contribute to the stability, performance, availability and security of core platforms.
Assess change impacts, support training and operational readiness, and drive user adoption of new systems and processes while minimising disruption to pharmacy and healthcare operations.
Embed Good Pharmacy Practice, POPIA, audit, security and internal control requirements in solution design, testing, implementation and operational support.
Use system data, user feedback and operational insights to recommend enhancements, automation and process optimisation across store, central and digital pharmacy capabilities.
Define and maintain system configuration standards and technical documentation across the Groups' business units.
Manage assigned analysis and enhancement activities to agreed scope, quality and timelines, maintain accurate system documentation, and share domain and solution knowledge across the team.
Build and maintain strong working relationships with vendors, implementation partners and internal technical teams.
Mentor and provide technical guidance to team members and project resources.
Minimum requirements
Job Experience
3 years' experience in system design, infrastructure or specialist support roles with significant exposure to Healthcare systems
Experience on collaborating with technical teams (developers, and senior analysts)
Experience in participating in delivering large-scale IT projects and system transformations
Retail, healthcare, or omnichannel business analytics experience (Desirable)
Knowledge of operational Pharmacy and Clinic systems (Desirable)
Education
Degree (or equivalent) in Information Technology, Computer Science, or relevant qualification in Pharmacy with extensive IT related experience in healthcare systems)