Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.
Open work orders and order parts. Close work order on job completion.
Invoice external customers and process invoices to debtors.
Create and accept quotes.
Check credit limits and equipment history.
Effectively manage work in progress
Capture, process and analyse job costing elements (Labour, travel,expenses, bought outs, SIMS, hours)
Accurately capture relevant data from external and internal customers
Generate purchase orders for internal and external suppliers
Accurately capture labour hours worked by the service employees
Follow up with external and internal customers and suppliers to ensure complete information and data capture
Resolve internal and external customer as well as supplier queries
Accurately control relative end-to-end processes
Maintain relevant administrative environment
Accurately invoice customers for work completed
Qualification, Experience and Competencies
Grade 12
Two years relevant administration experience
An understanding of relevant CS processes
Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM/NAXT) and report writing.
Open work orders and order parts. Close work order on job completion.
Invoice external customers and process invoices to debtors.
Effective communication
Effective self-management and performance ownership
Create and accept quotes.
Check credit limits and equipment history.
Effectively manage work in progress
Capture, process and analyse job costing elements (Labour, travel,expenses, bought outs , SIMS, hours)
Accurately capture relevant data from external and internal customers
Generate purchase orders for internal and external suppliers
Accurately capture labour hours worked by the service employees
Follow up with external and internal customers and suppliers to ensure complete information and data capture
Resolve internal and external customer as well as supplier queries