Are you a driven sales professional with a passion for relationship-building and luxury investment products? Our client, a leader in rare coins and medallions, is seeking an ambitious Senior Broker to join their retail team.As a Senior Broker, you will play a central role in guiding clients through their investment journey, growing your own portfolio of collectors, and delivering exceptional service in a premium retail environment.Sales & Client Growth
Use a diagnostic, relationship-driven sales approach aligned to company standards.
Continuously prospect and identify new business opportunities through networking, events, research, referrals, and database mining.
Review and advise on client collections to ensure they remain well-balanced and in line with company guidelines.
Build long-term client relationships through consistent, value-driven engagement – not just transactional calls.
Stay informed on global economic and political trends to effectively position products with clients.
Remain up to date on all new product launches, pricing, and marketing materials.
Ensure the store is open, fully operational, clean and visually aligned with the brand at all times.
Deliver a superior client experience across in-store, telephonic and email interactions.
Uphold all health, safety, security and hygiene standards.
Conduct stock counts and safeguard all merchandise according to strict company procedures.
Ensure accurate and attractive product displays.
Maintain accurate filing, CRM capturing, and store administration.
Strictly adhere to all legislative and company policies, including CPA, FICA, 2nd Hand Goods Act, OHS, and Trade Exchange procedures.
Ensure all transactions are processed accurately and in line with company standards.
Protect company assets and client-owned items.
Keep the store neat, tidy and compliant with brand standards.
Wear the company name badge at all times.
Assist the Broker Manager with delegated responsibilities.
Conduct online research (including LinkedIn) to identify prospective clients.
Call and qualify new leads, initiating long-term relationship journeys.
Review client collections to identify opportunities for engagement.
Ensure all admin, compliance and CRM tasks are fully up to date.
Meeting or exceeding individual monthly rare sales targets.
Representing the company brand through professional appearance, communication and conduct.
Delivering exceptional service aligned to the values of Know Your Customer, Operational Excellence and Above and Beyond.
Maintaining full compliance with administrative and legislative requirements.
Matric (Grade 12)
Proven track record in sales with strong selling discipline
Professional, well-groomed presentation
Excellent verbal & written communication
Strong relationship-building and networking skills
Client-centric approach and a team-player mindset
Resilience, drive, optimism and the ability to think on your feet
Sound ethical judgement
Proficient in Microsoft Office and CRM systems
Willingness to learn, improve and follow through consistently
Desired Skills:
sales
sales jobs in Durban
coin sales