VFD Microfinance Bank Limited (VFD MFB) is a technology-driven financial institution in Nigeria committed to providing accessible, innovative and customer-focused financial solutions. The Bank offers a range of financial services, including savings and deposit products, loans, payments, and other banking solutions tailored to meet the needs of individuals, small and medium-sized businesses, and corporate customers
We are recruiting to fill the position below:
Job Title: Senior Relationship Manager - HNI Banking
Location: Lagos Island, Lagos Employment Type: Full-time
Responsibilities
Identify, acquire and onboard high-net-worth individuals and affluent customers to grow the Bank's customer base and deposit portfolio.
Develop and maintain strong relationships with HNI customers, serving as their primary point of contact for their banking and financial needs.
Deliver personalised private banking services, providing tailored financial solutions, dedicated relationship support and priority banking services in line with individual customer needs and preferences.
Coordinate concierge services for HNI customers, including facilitating access to lifestyle, travel, hospitality, healthcare and other premium services through approved service providers and strategic partnerships.
Provide bespoke banking experiences, ensuring priority service, discretion, confidentiality and seamless resolution of customer requests.
Drive deposit mobilisation, investment placements, loan referrals and other revenue-generating opportunities within the HNI segment.
Identify customer needs and recommend tailored financial products and services, including savings, fixed deposits, investments, loans and other banking solutions.
Develop and execute strategies to grow existing customer portfolios, deepen relationships and improve customer retention.
Monitor customer portfolios, track deposit balances and identify opportunities for increased wallet share.
Conduct regular customer engagement and relationship reviews to understand changing financial and lifestyle needs and identify business opportunities.
Proactively anticipate customers' financial and lifestyle needs and recommend relevant banking solutions and value-added services.
Build and maintain relationships with premium service providers and partners to enhance the Bank's private banking and concierge service offerings.
Provide personalised and proactive customer service, ensuring prompt resolution of enquiries, complaints and service requests.
Collaborate with internal teams, including Credit, Operations, Treasury, Compliance and Risk Management, to ensure seamless service delivery.
Ensure proper customer onboarding, KYC documentation, transaction monitoring and compliance with AML/CFT requirements.
Prepare periodic reports on customer acquisition, deposit mobilisation, portfolio growth, revenue generation and other assigned performance indicators.
Monitor market trends and competitor offerings to identify opportunities for improving the Bank's HNI and private banking proposition.
Ensure the delivery of consistent, high-quality service across all customer touchpoints, maintaining the Bank's standards for premium customer experience.
Qualifications and Experience
Bachelor's Degree in Finance, Accounting, Economics, Business Administration or a related discipline.
Minimum of 5 years' experience in banking, relationship management, private banking.
Experience managing affluent or high-net-worth customer portfolios is an added advantage.
Experience in luxury client servicing, concierge services or premium customer experience will be an added advantage.
Professional banking or financial services certifications will be an advantage.